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Major changes in public libraries throughout the world have led to an increased focus on governance issues. Forging successful futures for public libraries depends on effective governance. This book defines governance and examines its many facets in relation to public library provision internationally, differentiating governance from the policies, processes and practices of public libraries. The perspectives of leaders, practitioners, researchers, decision makers, and service users are presented, offering a variety of views from the past, the present and potential approaches in the future. Decision-making and the roles of decision makers involved in governance are explored. Prominent figures from the public library community throughout the world have contributed their knowledge and experience. Wicked problems facing the public library sector are identified and the varying approaches adopted internationally to deal with them are outlined. There are many practitioner and professional practice issues associated with provision of libraries and views on library usage and delivery vary according to user and practitioner standpoints. Globally diverse content provides directions for the future development of public libraries and for dealing with the emerging challenges facing the library world.
Loaded with recommended practices for increasing engagement and developing courses and programs for business owners, professionals, and job seekers in the community, this book points the way towards making the library an integral part of the business community in ways that are realistic and sustainable.
A guide to starting and running a Next Chapter Book Club for people with intellectual disabilities, that explains how to find and train volunteer facilitators, attract members, and select books, and includes samples of forms, reports, and surveys, which are also on the accompanying CD-ROM.
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.