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The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
The book gives an account of political, social and economic changes in Namibia since independence in 1990.
Covers aspects of rebuilding post-apartheid society, with particular reference to marginalized groups, the Nama. Outlines the event of the annual Festival at Gibeon, commemorating a political manifestation started by Kaptein Hendrik Witbooi in 1930. Following the main paper, "Reflections on Heroes Day" by R. Kössler, gives the rejoinders "The local and the global: a comment" by P. Strand and "Nama or Namibian" by H. Melber.
This book offers a close examination of water scarcity as a developmental challenge facing member nations of the Southern African Development Community (SADC), the interventions that have been implemented to combat the situation and the challenges still outstanding. The first chapter paints the backdrop of the water scarcity problem, reviewing historical approaches from the 1992 Earth Summit in Rio de Janeiro to the Johannesburg World Summit on Sustainable Development (2002) to the United Nations Rio+20 Conference on Sustainable Development (2012), and recapping principles and agreements reached during and after these conferences. Chapter two examines the Southern Africa region’s efforts to combat water scarcity including principles, policies and strategies and the responsibility of each member to implement them. Written by the editor, J.P. Msangi, the chapter describes Namibia’s efforts to ensure management of scarce water. Beyond enacting management and pollution control regulations and raising public awareness, Namibia encourages research to ensure attainment of the requirements of both the SADC Protocol and its own water scarcity management laws. The next three chapters offer Namibia-based case studies on impacts of pollution on water treatment; on the effects of anthropogenic activities on water quality and on the effects of water transfers from dams upstream of Von Bach dam. The final chapter provides detailed summaries of the issues discussed in the book, highlighting conclusions and offering recommendations. Combating Water Scarcity in Southern Africa synthesizes issues pertinent to the SADC countries as well as to other regions, and offers research that up to now has not been conducted in Namibia.
This case study focuses on the Republic of Namibia’s ex ante approach to preventing, controlling, and managing animal pest and disease outbreaks, which are often exacerbated by climate-related disasters, such as floods and droughts. It explores the good practices implemented by Namibia to reduce disaster risks, including: • controlling livestock movement through a zoning strategy and movement permits; • conducting import risk assessments; • disease monitoring and surveillance; • an animal identification and traceability system; • undertaking annual vaccinations; and • contingency plans. The implementation of these measures will: • enable Namibia to more effectively prevent, control and manage animal disease outbreaks so that food security, incomes and livelihoods are secured; • ensure that Namibia’s meat is disease free and meets safety standards in export markets; and • protect public health by preventing the transmission of zoonotic diseases between wildlife and livestock, and then to humans.
he book offers a frank account of an African state that shook off colonial rule but has yet to see the fruits of independence distributed evenly among its people. Drawing on inside knowledge of SWAPO, the anti-colonial liberation movement, the author provides a valuable case study of nation building in the modern era.