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World famous pop artist Romero Britto brings the alphabet to life in this bold and beautiful puzzle board book! As children read the book they can guess which object is hiding under each press-out letter. One by one, with the help of the enclosed stands, little ones can stack the letters to make their own vibrant sculptures! A modern-day pop-culture icon, Romero Britto is one of the premier pop artists of our time. He is now using his talents to teach children their ABCs in his first children's book. Britto's striking artwork will dazzle both children and parents, and twenty-six press-out pieces, each shaped like a letter of the alphabet, will encourage young readers to create their own Britto-esque sculptures! The art of language has never been so appealing! This Limited Edition is one of 150 and comes signed and numbered by the author. The front cover features an additional press-out, magnetized Britto apple that serves as the perfect keepsake. This special edition comes housed in a die-cut slipcase with a magnetic closure.
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
A complete roadmap to a revolution in business excellence founded on innovation Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of "real open" innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more. Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation Shares the 56 ways in which innovations fail Learn the success secrets of "Innovation Superstars" Reduce innovation failure and build speed to market Includes online training a ($150.00 value) that will help you put the theory into practice, The Innovation Playbook will prepare you to get your CIS Certification, as well as to implement a successful innovation culture in corporate life.
Soft sided plastic book including 16 "stick & peel" pieces.
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