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This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
This guide is designed for the hospital medical secretary/receptionist and contains useful information on the following: Secretarial duties Hospital departments A chapter on each medical specialty Medical terminology relevant to each specialism Investigations and procedures Sample letters and reports  Commonly prescribed drugs in each specialty Commonly used medical abbreviations Word elements - roots, prefixes and suffixesIn a hospital setting, medical secretaries are often known as personal assistants and support one or more specialist consultants. They are likely to be based in a specific department, for example paediatrics (child health) or cardiology (heart care). This book will be particularly useful to the temporary medical secretary or float secretary who may be called upon to work in any speciality at short notice and will often find themselves thrown in at the deep end. It will also be a valuable resource for the secretary in a GP practice.
Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
A simulation designed to help reinforce basic sectretarial/receptionist skills and help develop specific new skills related to secretary/receptionist duties in a medical office.