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Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
"Front office operations are critical to optimize patient service and patient flow in a medical practice. The ideas, descriptions, and resources in this training guide are valuable whether your front office employees are new, changing duties, or looking for new ideas for roles they have been performing for many years"--Provided by publisher.
This one-of-a-kind training manual will show students and professionals how to efficiently serve clients, staff and management. A "must have" resource, this manual covers everything a professional receptionist needs to know to succeed in a career, from procedures to techniques. Just some of what you will learn includes: -How to function as a more professional level and achieve a more satisfying position -How to run an appointment desk, greet clients, sell retail products and bookkeeping -How to establish positive relationships with management and staff ALSO AVAILABLE AUDIOTAPE, ISBN: 1-56253-307-X
3 of the 2548 sweeping interview questions in this book, revealed: Selecting and Developing People question: Have you ever been caught unaware by a Medical Receptionist problem or obstacles that you had not foreseen? - Communication question: Give me an Medical Receptionist example of a time when you were able to successfully persuade someone to see things your way at work. - Decision Making question: Give an Medical Receptionist example of a time when you had to be relatively quick in coming to a decision Land your next Medical Receptionist role with ease and use the 2548 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Medical Receptionist role with 2548 REAL interview questions; covering 70 interview topics including Removing Obstacles, Motivating Others, Caution, Strategic Planning, Setting Goals, Delegation, Business Acumen, Brainteasers, Reference, and Outgoingness...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Medical Receptionist Job.