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This practical and research-based volume focuses on how libraries can meet the needs of underserved patrons in college and university libraries, with an emphasis on those facing trauma, abuse, and discrimination. While university libraries strive to meet the needs of all students, some groups have traditionally been overlooked. This volume engages with those underserved populations on college campuses, with an emphasis on those facing trauma, abuse, and discrimination. It brings a variety of authorial voices to discuss different aspects of that service and to share current research related to underserved populations in libraries. This combination supports research in LIS and beyond while offering concrete ways for service providers to make a difference in the lives of their patrons. Editors Skinner and Gross have both conducted extensive research in ethically meeting patron needs. They and their contributors are keenly aware of the complex and interwoven considerations that inform such service, such as patron desire for confidentiality accompanied by an urgent need for assistance. This volume is committed to sharing diverse voices in the field and to exploring the interrelationship between theoretical findings and practical applications—all in the service of underserved patrons.
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Solutions to the unique problems of academic libraries in urban and metropolitan areas are provided in this professional handbook. Issues faced by the administrators of these libraries can differ markedly from those encountered by their counterparts in residential college towns, with service demands emanating from both the surrounding community and their own academic community. Written by experienced urban university librarians, each chapter addresses issues unique to the in-city academic library. Reaching out to their communities to establish links with business, industry, and other libraries, the administrators of the urban/metropolitan libraries require a great degree of diplomacy and management skills. Service demands arising from urban high schools place additional pressures on limited resources. This handbook shows how the use of new technologies can assist the urban academic librarian in fashioning services for a nonresident faculty, as well as a usually older student body, comprised of many international and part-time students. The characteristics of city living and their impact on information-seeking behavior are discussed. Other topics covered are resource sharing, setting fees, staff and collection security, environmental pollution and space requirements.
Focuses on library organization, bibliographic instruction, the relationship between librarians and teaching faculty, the structures of learning resource centers, and the future of community college libraries. ...a strong collection...anyone interested...should not only enjoy most chapters, but should find a great deal of useful, practical information... --COLLECTION MANAGEMENT