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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Families Spend 50 Minutes Per Day Arguing, Do You Want to Be Wasting Your Life in Conflict? The right tools can help you turn fights into positive learning experiences and even opportunities for growth A new study reveals shocking statistics - we spend an average of 49 minutes per day fighting with family members! In addition, 2.8 hours of work time per week is also dedicated to conflicts. Instead of being focused on something productive, we're wasting energy on interactions that are very often meaningless and sometimes - destructive. Nobody likes conflict, yet we seem to be dedicating an awfully long amount of time to it. We argue with loved ones. We argue at the office. And to top it all off - we argue on social media! Do you know why we engage in conflict? The number one reason people give when being asked about why they'd get in a fight (a digital or in real life) is "they started it!" In other words, most of us never own up to our actions or take responsibility for the things that we do. Society tends to have a pretty negative view on confrontation, which is why most of us will never learn how to disagree in a meaningful way and how to actually start perceiving conflict as a learning opportunity. Conflict, however, can be a truly beneficial thing because: It allows us to learn more about others New ideas can be born during a heated interaction An opportunity is provided to verbalize needs that would have been unaddressed otherwise It can teach many valuable skills: patience, active listening, collaboration and flexibility When done correctly, it can lead to a resolution Which brings us to the next point - learning to manage conflict in the correct way so that a resolution can be achieved. In Dealing with Conflict, you'll discover: Some of the most common causes of arguments, disagreements and conflicts in the workplace, at home or among friends What's active listening and why you need to start practicing it today The importance of accepting responsibility for conflicts and seeing the argument from another perspective The power of acknowledging you're wrong What set of skills and tools every person needs to develop for effective conflict management The strategies for resolving a conflict like a boss Digital conflict, how it came in existence, what can be done about it and how to manage bullying The importance of knowing when the situation can't be salvaged and you need to quit And much more. As a bonus, you'll see real-life example of arguments and conflict situations and the best ways to diffuse those through open and honest communication. Most of us are non-confrontational by nature. This is why we tend to blow the fear of conflict out of proportion. Whether you're fighting with your significant other over work-life balance or you're being approached by an angry coworker who thinks you took all the credit for a joint project, fear could paralyze you and make you act in an irrational way. You need a shift in mindset to start seeing conflict as a healthy opportunity to grow. Mastering Confrontation by Robert Hunt can help you change your mindset gradually using concrete steps. Scroll up and click the "Add to Cart" button to master uncomfortable situations, improve your communication and learn the ins and outs of conflict resolution.
Sticks and Stones helps parents teach kids how to speak up for themselves more assertively, gently, and effectively. Each chapter, based on the characteristics of a particular bird, uses a wealth of examples and imaginative exercises to give kids the confidence to speak truth to power. This unique guide, beautifully illustrated with line drawings of each bird and informed by the author's gentle humor, will help kids be effective communicators and includes easy-to-follow exercises and sample scripts. Examples include: Shut down bullies (The Way of the Blue Jay) Overcome shyness (The Way of the Black Bird) Counter peer pressure (The Way of the Hummingbird) Resolve fights (The Way of the Dove) Accept blame (The Way of the Crow) And more
Anyone with executive responsibilities entrepreneurs, business managers, directors of large organizations, even parents needs to be focused, in command, and able to make wise decisions at any moment. Psychologist Michael Kahn interviewed 62 successful executives to understand how they think, react, plan, and even relax. These are not corporate secrets. The key is getting in better touch with your personal operating system and developing strategies to coordinate your mind, body, and emotions to produce an ideal, efficient, executive-performance state. Anyone can learn and implement their methods. They are applicable to: companies wanting to increase staff productivity and creativity, and decrease stress related work problems, businesses committed to the success of newly placed executives, ambitious people determined to succeed in career and business and devoted to staying healthy, to have satisfying relationships, and to enjoy life. If youve had this gnawing feeling that youre capable of more, that life shouldnt be this stressful, then this practical and compelling guide will empower you to realize your full potential. This should be mandatory reading for all C-Suite aspirants. Exceptional DIY manual for survival and success. Clinton Wingrove, EVP & Principal Consultant at Pilat HR Solutions and co-CEO of CKT Solutions Dr. Kahn has identified the key challenges every CEO must deal with at a very personal level. He has given us powerful insights and practical solutions. Patricia H. Troy, IOM, CAE, President/CEO of Next Wave Group, LLC Michael has written a very useful and practical book that contains wisdom and advice from dozens of leaders in a a variety of fields. It includes ideas and strategies that can enrich both your personal and professional life. This book is the next best thing to having your own personal leadership coach. Dr. Alan Leis, Former Superintendent, Naperville School District 203 .for anyone who aspires to both live and lead successfully. He gives people an on-going procedure for establishing and sustaining harmony between how they live and how they lead. Paul A. Riecks, co-Founder and Principal of INSIGHT
Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature. In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum. Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in total domination. In a bold and arresting two-color package, The 48 Laws of Power is ideal whether your aim is conquest, self-defense, or simply to understand the rules of the game.
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to: Appropriately beginning a confrontational conversation How to invite employees into a conversation and avoid a “top-down” meeting Common tactics used by employees to torpedo a meeting Successfully pivoting a conversation from issues or concerns to solutions Ending a conversation with a plan and on a positive note Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader’s relationship with staff continues to result in a positive school culture.
This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.
Nearly 5,000 black Americans were lynched between 1890 and 1960. Over forty years later, Sherrilyn Ifill's On the Courthouse Lawn examines the numerous ways that this racial trauma still resounds across the United States. While the lynchings and their immediate aftermath were devastating, the little-known contemporary consequences, such as the marginalization of political and economic development for black Americans, are equally pernicious. On the Courthouse Lawn investigates how the lynchings implicated average white citizens, some of whom actively participated in the violence while many others witnessed the lynchings but did nothing to stop them. Ifill observes that this history of complicity has become embedded in the social and cultural fabric of local communities, who either supported, condoned, or ignored the violence. She traces the lingering effects of two lynchings in Maryland to illustrate how ubiquitous this history is and issues a clarion call for American communities with histories of racial violence to be proactive in facing this legacy today. Inspired by South Africa's Truth and Reconciliation Commission, as well as by techniques of restorative justice, Ifill provides concrete ideas to help communities heal, including placing gravestones on the unmarked burial sites of lynching victims, issuing public apologies, establishing mandatory school programs on the local history of lynching, financially compensating those whose family homes or businesses were destroyed in the aftermath of lynching, and creating commemorative public spaces. Because the contemporary effects of racial violence are experienced most intensely in local communities, Ifill argues that reconciliation and reparation efforts must also be locally based in order to bring both black and white Americans together in an efficacious dialogue. A landmark book, On the Courthouse Lawn is a much-needed and urgent road map for communities finally confronting lynching's long shadow by embracing pragmatic reconciliation and reparation efforts.