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Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.
Provides proactive learning support to enable teachers to give students the right kind of assistance and get those who are struggling back on track. Covers the steps of building a plan and provides all the strategies needed to support students before, during, and after instruction.
This indispensable sales tool shows you the ropes of lead qualification, the RFP process, and needs analysis and discovery, and explains how your technical know-how can add invaluable leverage to sales efforts at every step. You learn how to plan and present the perfect pitch, demonstrate products effectively, build customer relationship skills, handle objections and competitors, negotiate prices and contracts, close the sale, and so much more.
Understand how to use service mesh architecture to efficiently manage and safeguard microservices-based applications with the help of examples Key FeaturesManage your cloud-native applications easily using service mesh architectureLearn about Istio, Linkerd, and Consul – the three primary open source service mesh providersExplore tips, techniques, and best practices for building secure, high-performance microservicesBook Description Although microservices-based applications support DevOps and continuous delivery, they can also add to the complexity of testing and observability. The implementation of a service mesh architecture, however, allows you to secure, manage, and scale your microservices more efficiently. With the help of practical examples, this book demonstrates how to install, configure, and deploy an efficient service mesh for microservices in a Kubernetes environment. You'll get started with a hands-on introduction to the concepts of cloud-native application management and service mesh architecture, before learning how to build your own Kubernetes environment. While exploring later chapters, you'll get to grips with the three major service mesh providers: Istio, Linkerd, and Consul. You'll be able to identify their specific functionalities, from traffic management, security, and certificate authority through to sidecar injections and observability. By the end of this book, you will have developed the skills you need to effectively manage modern microservices-based applications. What you will learnCompare the functionalities of Istio, Linkerd, and ConsulBecome well-versed with service mesh control and data plane conceptsUnderstand service mesh architecture with the help of hands-on examplesWork through hands-on exercises in traffic management, security, policy, and observabilitySet up secure communication for microservices using a service meshExplore service mesh features such as traffic management, service discovery, and resiliencyWho this book is for This book is for solution architects and network administrators, as well as DevOps and site reliability engineers who are new to the cloud-native framework. You will also find this book useful if you’re looking to build a career in DevOps, particularly in operations. Working knowledge of Kubernetes and building microservices that are cloud-native is necessary to get the most out of this book.
Let's face it, leadership has its challenges. When you get knocked down, you need a reliable system you can easily access to help you regain your footing and your confidence. Inside the pages of Mastering Confidence, you will discover such a structure. In truth, you already have this tool; you just need to uncover it. In Mastering Confidence, you will learn to awaken your Inner Guidance System and boost your confidence, giving you the strength to get through challenging meetings and difficult conversations. When you use your Inner Guidance System, you'll not only feel more confident, you will begin to lead with purpose. Finding yourself back in control, you can once again enjoy leadership and life. Practical and easily doable exercises that will help turn us crazy perfectionists into truly confident leaders! Pam McGladdery Executive Director Universal Rehabilitation Service Agency, Calgary Alberta Mastering Confidence will be a supportive and helpful guide for many leaders. Paula J. MacLean, CEO MMCS Ltd. & Learning for Leaders After reading her relatable story as a supervisor, you will have the tools to tweak your confidence to a positive and inspiring place. Stacey Messner, HR Consultant Mastering Confidence is a resource I will go back to continually. Karen Gariepy Crime Prevention Program Manager, City of Grande Prairie
“Our job as Scrum professionals is to continually improve our ability to use Scrum to deliver products and services that help customers achieve valuable outcomes. This book will help you to improve your ability to apply Scrum.” –From the Foreword by Ken Schwaber, co-author of Scrum Mastering Professional Scrum is for anyone who wants to deliver increased value by using Scrum more effectively. Leading Scrum practitioners Stephanie Ockerman and Simon Reindl draw on years of Scrum training and coaching to help you return to first principles and apply Scrum with the professionalism required to achieve its transformative potential. The authors aim to help you focus on proven Scrum approaches for improving quality, getting and using fast feedback, and becoming more adaptable, instead of “going through the motions” and settling for only modest improvements. Whether you’re a Scrum Master, Development Team member, or Product Owner, you’ll find practical advice for facing challenges with transparency and courage, overcoming a wide array of common challenges, and continually improving your Scrum practice. Realistically assess your current Scrum practice, and identify areas for improvement Recognize what a great Scrum Team looks like and get there Focus on “Done”–not “sort-of-Done” or “almost-Done” Measure and optimize the value delivered by every Product Increment Improve the way you plan, develop, and grow Clear away wider organizational impediments to agility and professionalism Overcome common misconceptions that stand in the way of progress Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.
Understand, create, deploy, and maintain a public cloud using Microsoft Azure Mastering Microsoft Azure Infrastructure Services guides you through the process of creating and managing a public cloud and virtual network using Microsoft Azure. With step-by-step instruction and clear explanation, this book equips you with the skills required to provide services both on-premises and off-premises through full virtualization, providing a deeper understanding of Azure's capabilities as an infrastructure service. Each chapter includes online videos that visualize and enhance the concepts presented in the book, and access to a Windows app that provides instant Azure updates and demonstrates the process of going from on-premises to public cloud via Azure. Coverage includes storage customization, connectivity, virtual networks, backing up, hybrid environments, System Center management, and more, giving you everything you need to understand, evaluate, deploy, and maintain environments that utilize Microsoft Azure. Understand cost, options, and applications of Infrastructure as a Service (IaaS) Enable on- and off-premises connectivity to Azure Customize Azure templates and management processes Exploit key technologies and embrace the hybrid environment Mastering Microsoft Azure Infrastructure Services is your total solution.
Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine
Reporting Services is a powerful tool for SQL Server 2005 database administrators, developers, and other IT professionals, enabling them to make sense of the immense amount of data generated by enterprises of all sizes Shows readers how to create, manage, and distribute information as well as how to design, produce, and distribute reports that meet the needs of the stakeholder Contains practical insights and real-world solutions not found in other books Bridges the gap between those who manage data and those who need it
Explore popular language features, Java to Kotlin interoperability, advanced topics, and practical applications by building a variety of sample projects Key FeaturesUnderstand and leverage the syntax, tools, and patterns by writing code in KotlinExplore practical topics such as Java interop, concurrency with coroutines, and functional programmingDiscover how to use Kotlin for build targets like Android, iOS, JavaScript, and backend serviceBook Description Using Kotlin without taking advantage of its power and interoperability is like owning a sports car and never taking it out of the garage. While documentation and introductory resources can help you learn the basics of Kotlin, the fact that it’s a new language means that there are limited learning resources and code bases available in comparison to Java and other established languages. This Kotlin book will show you how to leverage software designs and concepts that have made Java the most dominant enterprise programming language. You’ll understand how Kotlin is a modern approach to object-oriented programming (OOP). This book will take you through the vast array of features that Kotlin provides over other languages. These features include seamless interoperability with Java, efficient syntax, built-in functional programming constructs, and support for creating your own DSL. Finally, you will gain an understanding of implementing practical design patterns and best practices to help you master the Kotlin language. By the end of the book, you'll have obtained an advanced understanding of Kotlin in order to be able to build production-grade applications. What you will learnModel data using interfaces, classes, and data classesGrapple with practical interoperability challenges and solutions with JavaBuild parallel apps using concurrency solutions such as coroutinesExplore functional, reactive, and imperative programming to build flexible appsDiscover how to build your own domain-specific languageEmbrace functional programming using the standard library and ArrowDelve into the use of Kotlin for frontend JavaScript developmentBuild server-side services using Kotlin and KtorWho this book is for If you’re a Kotlin developer looking to further their skills or a professional Java developer looking for better or professional resources in order to make a switch to Kotlin, this book is for you. Familiarity with Kotlin programming will assist with understanding key concepts covered in the book.