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In this day and age, you cannot satisfy a patient through dentistry alone; you must also establish an emotional connection if you want the patient to remain a long term customer. Mastering communication is about understanding the essence of human behaviour. This is as true today as it was yesterday and will be tomorrow. Being able to connect with people and really learn the essence of their emotional experience is essential to achieving success in dentistry. Better people skills will give you an edge in this profession and make you irreplaceable by making your patients feel special and happy. These skills are also the secret to repeat business and being able to practice the dentistry that you love. Key Features - Learn to communicate fees and present extensive treatment plans - Impress your patient by understanding their non-verbal communication - Learn to manage anxious patients - Learn to deal with complaints - Take advantage of proven success strategies for long-term patient retention and treatment acceptance
The Complete Dentist: Positive Leadership and Communication Skills for Success is a one-of-a-kind guide to starting and running an effective and successful dental practice. Presents tried-and-true ideas and methods for effective communication, blending positive psychology with leadership in dentistry Describes the five elements of success and happiness, offering pathways to a flourishing dental practice Considers the reasons why communication and leadership skills are important for dentists
WHY BUY THIS BOOK? Because It Answers the Hard Questions Economically, dental partnerships make great sense in terms of optimizing assets, sharing costs, increasing revenues and fine-tuning division of labor. Yet in the United States, over 80% of dentists practice solo, and this figure has held steady for decades. What causes this overwhelming and enduring pattern of dentists continuing to practice solo? Top practice management advisers now declare, "One sure way to realize a return on investment in your practice is to transition the practice from a solo to a partnered enterprise." They recommend the best route to be through the process of associateship to partnership, selling 50% to the partner, then continuing to work in the practice and selling the remaining 50% downstream. This works only if and when the partnership works. What do you do with an expanded practice if the partnership doesn't work? The majority of dental associateships and partnerships underperform or fail altogether. Although no clear studies are available, a number of dental journals report the failure rate in dental partnerships to be somewhere between 70% and 90%. Why do dental partnerships have such an extremely high morbidity rate? Nearly all associateships and partnerships begin with tremendous goodwill, excitement and enthusiasm. The future appears extremely bright. However, it is not uncommon that within five years, the shine disappears and is replaced with dissatisfaction. What causes partnerships to unravel? When an associateship-to-partnership fails, the costs are extremely high in terms of money, time and emotional distress. The effect on staff performance and patient relations can be demoralizing as well. Partnership failure in dental practices costs hundreds of millions of dollars every year and untold emotional damage. What can be done to prevent this? Surveys reveal the majority of dentists have difficulty in communications, particularly with their associates or partners. Consequently, they are ineffective at handling problems directly, resolving conflicts and making mutual business decisions. What are the factors that thwart a dentist's ability to effectively communicate to an associate or partner? It seems dentists are in a quandary. A clear path to economic freedom and asset optimization exists through recruiting an associate and transitioning the associate to a partner. The problem is most dental partnerships don't work. This book provides answers to the most common and destructive issues and problems that cause dental partnerships to fail. If you are considering a partnership as a strategy, or if you currently have an associate or partner, this book will enhance your ability to succeed.
This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry. Provides concrete guidance on how dentists can confidently take the lead on conversations with dental insurance companies, their staff, and their patients Includes real-world examples of how to lead through communications Divided into sections covering communications with insurance companies, dental patients, and staff members Teaches that being mindful of proper communication and leadership skills will create a true balance for the successful dentist leader to become successful at living Leadership and Communication in Dentistry is a must-have resource for any dentist or dental student wishing to improve their communication skills.
Idioms are expressions that cannot be understood from the literal meanings of the words that make them up. Understanding idioms can provide insight into the culture and values of the people who use them, and also help to improve one's ability to communicate effectively in that language. By learning idioms, you can become more proficient in speaking, reading and writing, and can also understand the subtleties and nuances of the language better. It also helps in building fluency and adds variety to one's language skills. More interesting and fun facts inside...
Now in its fourth edition, this popular text provides a comprehensive overview of core elements of restorative adult and paediatric dentistry that students will need in order to pass their final exams. Edited by Professor Giles McCracken, the book provides key details and an overall broad summary of the multiple facets of restorative dentistry, pediatric dentistry and orthodontics. It includes conscious sedation, anxiety management and how law, ethics and professionalism interface with the delivery of dentistry. The book has been fully updated to include developments in restorative dentistry, the latest materials and new technology, and is ideal for undergraduate students, vocational trainees and those preparing for post-graduate examinations. - Logical, concise text for to aid learning and recall for examination purposes - Detailed information linked to broader concepts - Range of assessment tasks to evaluate understanding - Practical guidance on examination preparation and skills - Perfect for BDS exam preparation and candidates taking the MJDF, ORE or other post-graduate exams
Now available in a second edition, Basics of Dental Technology is a complete reference for the current techniques and materials used in dental technology. Retains the accessible, task-based approach and step-by-step guidance of the first edition Features updates throughout, as well as a new chapter on digital dental technology and an interactive student website to support self-assessment Explains key competencies, concepts, instruments, and equipment, and also introduces more specialist techniques and procedures, such as denture prosthetics, fixed prosthodontics and orthodontic work Provides essential information for trainee dental technicians and students learning about dental technology, including study tips and strategies for working effectively within a dental team
"Unlock the Language of Dentistry with 'Dental Terminology for Health Professionals: Understanding Dental Terms'" Are you a healthcare professional looking to enhance your understanding of dental Jargon? Dental language can be complex and challenging to decipher, but this dental Vocabulary guide book is here to help. In 'Dental Terminology book,' you will embark on a journey to demystify the world of oral health. Whether you're a nurse, physician, dental assistant, or simply someone interested in oral care, this book equips you with the knowledge and vocabulary you need to communicate effectively in the dental field. Empower yourself with the ability to engage in informed discussions with dental professionals, boost your career prospects, and provide better patient care. 'Dental Terminology for Health Professionals' is your key to unraveling the mysteries of the dental world. Start your journey to dental fluency today.
This textbook is exceptional in its coverage of modern theories on the patient-centered approach to communication, preventive dentistry, and dental anxiety. It provides the knowledge and tools required in order to implement a trauma-sensitive approach that will enhance the treatment experience for both the patient and the dental practitioner. General psychological aspects of dentistry and behavior management in patients who experience dental fear, anxiety, and pain are considered in detail. Extensive attention is devoted to the effective delivery of preventive care and dental treatment in a wide range of specific patient groups, including fearful and abused children and patients suffering from depression, personality disorders, psychosis, substance abuse disorders, and eating disorders. The importance of interdisciplinary cooperation and self-care in the dental clinic is also discussed. The book is an international collaborative effort between dentists and psychologists who draw on scientific research as well as their personal experiences in clinical practice. It is an excellent educational resource and will help readers to solve challenges in their own clinical settings.