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C. Amting Directorate General Information Society, European Commission, Brussels th Under the 4 Framework of European Research, the European Systems and Soft ware Initiative (ESSI) was part of the ESPRIT Programme. This initiative funded more than 470 projects in the area of software and system process improvements. The majority of these projects were process improvement experiments carrying out and taking up new development processes, methods and technology within the software development process of a company. In addition, nodes (centres of exper tise), European networks (organisations managing local activities), training and dissemination actions complemented the process improvement experiments. ESSI aimed at improving the software development capabilities of European enterprises. It focused on best practice and helped European companies to develop world class skills and associated technologies to build the increasingly complex and varied systems needed to compete in the marketplace. The dissemination activities were designed to build a forum, at European level, to exchange information and knowledge gained within process improvement ex periments. Their major objective was to spread the message and the results of experiments to a wider audience, through a variety ofdifferent channels. The European Experience Exchange (tUR~X) project has been one ofthese dis semination activities within the European Systems and Software Initiative.~UR~X has collected the results of practitioner reports from numerous workshops in Europe and presents, in this series of books, the results of Best Practice achieve ments in European Companies over the last few years.
Stereotypes portray software engineers as a reckless lot, and stereotypes paint software configuration management (SCM) devotees as inflexible. Based on these impressions, it is no wonder that projects can be riddled with tension! The truth probably lies somewhere in between these stereotypes, and this book shows how proven SCM practices can foster a healthy team-oriented culture that produces better software. The authors show that workflow, when properly managed, can avert delays, morale problems, and cost overruns. A patterns approach (proven solutions to recurring problems) is outlined so that SCM can be easily applied and successfully leveraged in small to medium sized organizations. The patterns are presented with an emphasis on practicality. The results speak for themselves: improved processes and a motivated workforce that synergize to produce better quality software.
SCM practices are recognised as core functional areas in assisting a project team to identify, control, audit, and report on all configuration items of a project. Consequently they are then better able to control changes to the working environment. Moreira presents a totally unique book, offering a “how-to” guide for SCM implementation for commercial and technology fields. A thoroughly practical approach; this guide includes examples and instruction of SCM tasks. This book has an easy to follow set of tasks that can be customized to assist a SCM professional in implementing SCM in a more efficient and expedient manner while also imparting SCM knowledge. Provides a customisable step-by-step process in implementing SCM Discusses typical SCM activities at project level and includes source control, change control, problem management, etc. An accompanying website contains templates, procedures and other materials to aid understanding and encourage the practical applications of the material discussed throughout www.wiley.com/go/moreira_software/ Anyone who has to implement SCM in his/her company at every level will need this book and find its practical approach useful
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Software configuration management (SCM) is one of the scientific tools that is aimed to bring control to the software development process. This new resource is a complete guide to implementing, operating, and maintaining a successful SCM system for software development. Project managers, system designers, and software developers are presented with not only the basics of SCM, but also the different phases in the software development lifecycle and how SCM plays a role in each phase. The factors that should be considered and the pitfalls that should be avoided while designing the SCM system and SCM plan are also discussed. In addition, this third edition is updated to include cloud computing and on-demand systems. This book does not rely on one specific tool or standard for explaining the SCM concepts and techniques; In fact, it gives readers enough information about SCM, the mechanics of SCM, and SCM implementation, so that they can successfully implement a SCM system.
Anne Mette Jonassen Hass explains the principles and benefits of a sound configuration management strategy. This volume is designed to help the professional put that strategy into action.
Successfully Implement High-Value Configuration Management Processes in Any Development Environment As IT systems have grown increasingly complex and mission-critical, effective configuration management (CM) has become critical to an organization’s success. Using CM best practices, IT professionals can systematically manage change, avoiding unexpected problems introduced by changes to hardware, software, or networks. Now, today’s best CM practices have been gathered in one indispensable resource showing you how to implement them throughout any agile or traditional development organization. Configuration Management Best Practices is practical, easy to understand and apply, and fully reflects the day-to-day realities faced by practitioners. Bob Aiello and Leslie Sachs thoroughly address all six “pillars” of CM: source code management, build engineering, environment configuration, change control, release engineering, and deployment. They demonstrate how to implement CM in ways that support software and systems development, meet compliance rules such as SOX and SAS-70, anticipate emerging standards such as IEEE/ISO 12207, and integrate with modern frameworks such as ITIL, COBIT, and CMMI. Coverage includes Using CM to meet business objectives, contractual requirements, and compliance rules Enhancing quality and productivity through lean processes and “just-in-time” process improvement Getting off to a good start in organizations without effective CM Implementing a Core CM Best Practices Framework that supports the entire development lifecycle Mastering the “people” side of CM: rightsizing processes, overcoming resistance, and understanding workplace psychology Architecting applications to take full advantage of CM best practices Establishing effective IT controls and compliance Managing tradeoffs and costs and avoiding expensive pitfalls Configuration Management Best Practices is the essential resource for everyone concerned with CM: from CTOs and CIOs to development, QA, and project managers and software engineers to analysts, testers, and compliance professionals.
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
CERT® Resilience Management Model (CERT-RMM) is an innovative and transformative way to manage operational resilience in complex, risk-evolving environments. CERT-RMM distills years of research into best practices for managing the security and survivability of people, information, technology, and facilities. It integrates these best practices into a unified, capability-focused maturity model that encompasses security, business continuity, and IT operations. By using CERT-RMM, organizations can escape silo-driven approaches to managing operational risk and align to achieve strategic resilience management goals. This book both introduces CERT-RMM and presents the model in its entirety. It begins with essential background for all professionals, whether they have previously used process improvement models or not. Next, it explains CERT-RMM’s Generic Goals and Practices and discusses various approaches for using the model. Short essays by a number of contributors illustrate how CERT-RMM can be applied for different purposes or can be used to improve an existing program. Finally, the book provides a complete baseline understanding of all 26 process areas included in CERT-RMM. Part One summarizes the value of a process improvement approach to managing resilience, explains CERT-RMM’s conventions and core principles, describes the model architecturally, and shows how itsupports relationships tightly linked to your objectives. Part Two focuses on using CERT-RMM to establish a foundation for sustaining operational resilience management processes in complex environments where risks rapidly emerge and change. Part Three details all 26 CERT-RMM process areas, from asset definition through vulnerability resolution. For each, complete descriptions of goals and practices are presented, with realistic examples. Part Four contains appendices, including Targeted Improvement Roadmaps, a glossary, and other reference materials. This book will be valuable to anyone seeking to improve the mission assurance of high-value services, including leaders of large enterprise or organizational units, security or business continuity specialists, managers of large IT operations, and those using methodologies such as ISO 27000, COBIT, ITIL, or CMMI.
Get a hands-on introduction to the Chef, the configuration management tool for solving operations issues in enterprises large and small. Ideal for developers and sysadmins new to configuration management, this guide shows you to automate the packaging and delivery of applications in your infrastructure. You’ll be able to build (or rebuild) your infrastructure’s application stack in minutes or hours, rather than days or weeks. After teaching you how to write Ruby-based Chef code, this book walks you through different Chef tools and configuration management concepts in each chapter, using detailed examples throughout. All you need to get started is command-line experience and familiarity with basic system administration. Configure your Chef development environment and start writing recipes Create Chef cookbooks with recipes for each part of your infrastructure Use Test Kitchen to manage sandbox testing environments Manage single nodes with Chef client, and multiple nodes with Chef Server Use data bags for storing shared global data between nodes Simulate production Chef Server environments with Chef Zero Classify different types of services in your infrastructure with roles Model life stages of your application, including development, testing, staging, and production