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As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode. Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying downloadable resources provide tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Comprehensive and all-encompassing with a well-structured approach, this book is for directors, consultants, practitioners, and professionals aspiring to effectively manage operations, but is targeted at applying innovation to the management of operations, including supply chains. --
Managing for Excellence in the Twenty-First Century: The Total Quality Approach is a seminal book for achieving the much sought-after traits of quality and excellence. The book provides a practical yet philosophical perspective into achieving quality and excellence. Goski brings her combined experiences from industry, academia, and research into a compendium of principles, theories, practices, tools, techniques, and strategies that can provide and support personal and organizational transformation and sustainable growth. Through the search for excellence and sustainability, Goski presents a different functional approach to management using a combination of existing wisdom, theories, and practices to help create and deliver value that meets or exceeds expectations. Managing for Excellence in the Twenty-First Century is a new perspective to make a difference in both your life and work. Managing for Excellence in the Twenty-First Century: The Total Quality Approach is a wonderfully comprehensive resource that explain the concepts, philosophy, and principles of quality management clearly and simply enough that even complete beginners to quality management will be able to understand. But it is also thorough enough that those with previous experience in quality management will still gain insights. It presents an expos of the concept of quality from a practical point of view and discusses the differences between management and quality management approaches of the twentieth and twenty-first centuries. The analysis of theories is backed by case examples, and careful attention is given to the limitations of existing theories, standards, and practices. The book also brings to the readers attention their innate power to make a difference and be original through the influence of creativity and innovation. The book also stresses the importance of the values of customer satisfaction, learning, leadership, and adaptation, with the view of improving continually. The book also draws readers attention to some cultural shifts of the twenty-first century and provides insight into how to change with the times by focusing on digital fluency, among other strategies. The book provides a good text for teaching at both the graduate and undergraduate levels. It covers areas like the philosophy of quality management, the purpose of existence, the evolution of quality-management principles, and the lessons to be learned from the various shifts in management practices. It also includes a discussion of the philosophy of excellence, the concept of quality and management, people management, and the relevance of technology and social media in achieving excellence in contemporary times as well as strategies for achieving excellence in contemporary times.
One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.
Addresses multiple aspects of medical practice management. Presented in the workbook format, supported by web-based tools, this book allows busy physicians to gain a basic understanding of many topics, determine strategies for their practices, and seek additional information when they want it.
This wide-ranging, future-oriented book is sure to number among the most important and influential business books of the decade. Drucker writes with penetrating insight about the critical issues facing managers in the 1990s: the world economic order; people at work; new trends in management and the governance of organizations.
Covering both practical and theoretical aspects of strategic management, this three-volume work brings the complex topic down to earth and enables readers to gain competitive business advantages in their marketplace. This clear, insightful, and interesting work covers all aspects of strategic management, including chapters that discuss SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis, the Resource-Based View, transaction cost economics, and real options theory. Unlike other books, this three-volume work examines strategic management from different perspectives, effectively interweaving seemingly disparate subdisciplines, such as entrepreneurship and international business, with specialized foci, such as creativity, innovation, and trust. Incorporating information from contributors as varied as a proprietor of a worldwide motorcycle business to one of the most published scholars in the field of international strategic management, the practical and theoretical perspectives presented in Strategic Management in the 21st Century will benefit business strategists, professors of strategic management, and graduate students in the field.