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A practical guide containing 50 different quality improvement and quality assurance approaches to help improve practice. · Helps staff to improve the quality of the products and services offered · Includes practical ideas for internal and external quality assurance activities (IQA/EQA) · Helps staff to prepare for external inspections and EQA visits · Readable, relevant and easy to understand · Provides valuable ideas and tips for new and experienced quality staff · Uses simple language to explain each approach · Can help promote outstanding teaching and learning
This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.
Using case studies from the full range of educational institutions, this book, originally published in 1994, provides an analytical overview of the quality debate in British education, illuminating the evolution of one of the most prevalent and forceful cultural phenomena in contemporary education at the time. Lessons are learned from quality improvement in industry and public service, and the case studies show how procedural approaches like TQM, IIP and BS 5750 are being adapted to the educational context. Directed towards all involved in educational management, the book is of particular value to those responsible for initiating and monitoring quality improvement in their institutions.
One of the key elements in determining the socio-economic significance of education is quality. Quality management plays an integral role in higher education by ensuring that quality benchmarks are being met, thereby attributing to its prestige, increased enrollment, and student success. Quality management policies must be successfully implemented for the institution to thrive. With quality management still in the growing stage, research is needed regarding the applications, challenges, and benefits of these policies within advanced academics. Quality Management Principles and Policies in Higher Education provides emerging research exploring the theoretical aspects of quality management policies and applications within the educational field. Featuring coverage on a broad range of topics such as faculty involvement, administration practices, and critical success factors, this book is ideally designed for educators, administrators, educational consultants, researchers, policymakers, stakeholders, deans, provosts, chancellors, academicians, and students seeking current research on successfully implementing quality management systems in teaching, learning, and administrative processes.
Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an institution’s standards. These strategies are now playing a vital role in educational areas such as teaching, learning, and institutional-level practices. However, quality management tools and models must be adapted to fit with the culture of higher education. Quality Management Implementation in Higher Education: Practices, Models, and Case Studies is a pivotal reference source that explores the challenges and solutions of designing quality management models in the current educational culture. Featuring research on topics such as Lean Six Sigma, distance education, and student supervision, this book is ideally designed for school board members, administrators, deans, policymakers, stakeholders, professors, graduate students, education professionals, and researchers seeking current research on the applications and success factors of quality management systems in various facets of higher education.
`This is a welcome addition to an impoverished field and will be referred to extensively by management developers, college managers undertaking postgraduate studies and by researchers′ - Learning and Skills Research Journal The incorporation of the further education sector in 1993 was followed by a period of extreme turbulence. Colleges plunged into the complex task of managing huge organizations while under pressure from cuts in funding and a steady expansion in the number and range of students. While financial scandals may have attracted attention, the success of the further education sector in continuing to provide a vital educational service for millions of people has been less recognized. Despite the significant contribution of the sector to education and training, practitioners struggle to find adequate research evidence on which to base reflection and practice. They need material relevant to the specific situation of managers working within this very hybrid sector, part public sector education and part commercial organization, catering for an age and ability range greater than that of any other educational sector. Based on a national survey of college managers, this book investigates how managers are responding to the challenge to increase the numbers and range of students and to improve learning and teaching. The author shows what it means to lead in a college and how the culture has evolved. Each chapter focuses on an aspect of management. The book concludes that ′learning enterprise′ is an apt description of further education, a sector which has retained learning at its core and has learned to adopt an entrepreneurial spirit to shape its future. Managing Further Education will be essential reading for professionals working in further education and all those interested in the management of this complex and vital part of educational provision.
This book offers a rich account of how quality improvement agendas, informed by neoliberalism, create contradictory and complex contexts in which teachers produce different types of practices for specific purposes. Drawing on Michel Foucault’s analytical tools, archaeology and genealogy, this book weaves together findings from classroom observations, field notes and interviews to explore the dichotomies between practices focussing on day-to-day pedagogies and practices concerned with performance management and accountability initiatives. By attending to a Foucauldian conception of power and counter conduct, it explores new means of defining quality in teaching spaces. After considering existing quality assurance judgements, the book illuminates the significance of moving slightly away from an institutionalised enterprise culture and loosing relations with reductionist approaches as a starting point. While doing so, it reworks the idea of quality by presenting other ways of looking at the complex character of pedagogical real(s) with new insights into an emergentist and process-oriented conception of teaching practices. The book argues that we need to unlearn our existing knowledge of quality that overlooks contextual constraints and opportunities enmeshed in teaching practices. It questions the assumptions that the existing methods of observation are capable of quantifying the quality of education in a classroom or in a college in toto. By introducing the idea of documentisation, the book breaks new theoretical ground to show that this so-called system of robust accountabilities is not as self-evident as we believe and why we must rethink quality by unthinking our current common sense. Written for researchers in educational studies, practising teachers and policy makers, this book combines profound insights from theory and contemporary teaching practices with clear guidelines as to how educational policy making should be approached.
The study of educational leadership makes little sense unless it is in relation to who the leaders are, how they are leading, what is being led and with what effect. Based on the premise that learning is at the heart of leadership and that leaders themselves should be learners, the Leadership for Learning series explores the connections between educational leadership, policy, curriculum, human resources, and accountability. Each book in the series approaches its subject matter through a three-fold structure of process, themes and impact. Series Editors - Clive Dimmock, Mark Brundrett and Les Bell What is the role of leadership in developing strategies that enhance learning outcomes? Leadership for Quality and Accountability in Education addresses the interconnected issues of quality and accountability in the education system and provides a coherent framework within which these issues can be analysed. The authors outline the significance of promoting quality in all educational establishments and go on to discuss why quality and accountability have become so essential to the framework of leadership in education, how quality and accountability have been utilised on a national and international scale and what the defining characteristics of these terms are. The book is divided into three sections which explore three linked key aspects: Part I focuses on the concept and nature of quality and accountability and the process of developing a culture of quality; Part II addresses the issues of managing staff and resources, leadership for high-quality teaching and learning and relationships with stakeholders; Part III considers the impact and prospect of quality and accountability, including internal evaluation and external inspection. The book will appeal to educational leaders and managers, advisors and inspectors, and academic researchers. It will also be of particular relevance to Masters and doctoral degree students specialising in school leadership and management.
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.