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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
This book addresses the changing, growing role of the housekeeping department to include maintenance of health club facilities, grounds, valet, and foodservice facilities.
Accompanying DVD contains videos & PowerPoint presentations on different aspects of hotel houskeeping .
The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations. The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book also incorporates new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting. Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college
The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations: the structure and layout of the housekeeping department, housekeeping inventory, guest room layout and maintenance, flower arrangement, and interior decoration.
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Housekeeping Operations, Design And Management is a comprehensive textbook, which aims to cover all relevant theoretical and practical aspects of housekeeping with special reference to hotels. The book is divided into three sections operations, design and management. The first part covers the theoretical foundation and techniques of operation of housekeeping and gives the basic knowledge of practical housekeeping. The second part of the book covers the design aspects in housekeeping, which includes interior decoration, floral design, uniform design and textiles. The third section of the book highlights the managerial aspects of housekeeping, which includes contract services, human resource management, budgets and also the latest trends in the accommodation department of hotels. The book also highlights the relation between interior decoration and housekeeping. It is specially designed for students pursuing a degree or diploma in Hotel Management/Home Science, and also for housekeepers working in the industy. The photographs, charts, diagrams and tables are useful in coverage of the concepts of housekeeping. The book is also helpful for entrepreneurs who want to start their own housekeeping concern.