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"This book aims to bridge the gap in the current literature by addressing the overall problems present in major infrastructure in society, and the technologies that may be applied to overcome these problems"--Provided by publisher.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Winner of the Planning Institute of Australia's 2015 Cutting Edge Research and Teaching Award! Australians from all walks of life have begun to realise the nation’s cities cannot sustain profligate growth indefinitely. Dwindling water supplies, failing food bowls, increased energy costs, more severe bushfires, severe storms, flooding, coastal erosion, rising transport expenses, housing shortages and environmental pollution are now daily news headlines. Australia’s cities may have reached their ecological limits: a new model for planning the places we live is needed. Understanding the natural cycles of the city is just as important to planning our cities as knowledge of local ordinances, indeed much more so. A profound knowledge of environmental processes is critical for successful planning in today’s world. Environmental planners take as their guiding principle the concept of designing with nature, approaching cities as living organisms that consume water, energy and raw materials, and produce waste. This metabolic view of cities means we can find new solutions to old problems, and steer our cities towards a more sustainable form of planning. Written specifically for students and professionals working in city planning in Australia, this ground-breaking new book enables Australian planners, architects and developers to get a better understanding of the fundamental principles of environmental planning for cities, showing how land, water, air, energy, wildlife and people shape our built environments, and how in turn environmental processes must be better understood if we are to make informed decisions about developing cities that are more sustainable. The book’s coverage is comprehensive: from an overview of the concepts and theories of environmental planning, through analysis of governance systems and urban environmental processes to agendas and policies for the future, all the key topics are covered in depth, with recommendations for supporting reading and an unrivalled selection of additional materials. Ideal for students, essential for professionals, Australian Environmental Planning is vital reading for more sustainable cities in a more sustainable world.
This study of community power in Brisbane analyses the challenges posed by growth and the shifting of the balance of power from the country to the city. Consists of a series of case studies focusing on discrete policy issues and key areas, and exploring topics such as relations between state and city governments and between public and private sectors, and their impact on the Brisbane community. Caulfield is a lecturer in public administration at the University of Queensland, and Wanna is a senior lecturer in politics and public policy at Griffith University.
This book is the first significant international attempt to outline and analyze how social assessment has been integrated within natural resource management institutions to date. In doing so, it focuses on contemporary Australian and New Zealand experiences, and relates these back to the international context. Social Assessment in Natural Resource Management Institutionsprovides practical guidance for a wide range of planners, managers and stakeholders striving for better integration of social issues. The lessons derived are equally relevant to national, provincial, regional and local governance structures, international agencies, corporations, and community-based non-government organizations.
The coast is one of our most valuable assets but how is it being treated and what is being done to look after it? COASTAL MANAGEMENT IN AUSTRALIA is the first book to provide a comprehensive overview of this important subject. Interesting case studies are used to illustrate human impact on coastal processes as well as demonstrating the global significance of the coast and the international imperative to manage it properly. COASTAL MANAGEMENT IN AUSTRALIA introduces the background to the various coastal management systems operating in Australia and illustrates these with 'real world' examples from the different states and territories. Since this book was first published yet another parliamentary inquiry has been added to some 30 years of national inquiries into coastal management, with further calls for national co-ordination. In addition, the Australian government has focused attention on the potential risks of climate change for the Australian coast. Both authors have national and international coastal expertise; significant academic teaching experience in coastal processes and coastal management; coastal planning and policy skills; and have extensive government expertise in coastal management.
Australia has long been a highly (sub)urbanized nation, but the major distinctive feature of its contemporary settlement pattern is that the great majority of Australians live in a small number of large metropolitan areas focused on the state capital cities. The development and application of effective urban policy at a regional scale is a significant global challenge given the complexities of urban space and governance. Building on the editors’ previous collection The Australian Metropolis: A Planning History (2000), this new book examines the recent history of metropolitan planning in Australia since the beginning of the twenty-first century. After a historical prelude, the book is structured around a series of six case studies of metropolitan Melbourne, Sydney, Adelaide, Perth, the fast-growing metropolitan region of South-East Queensland centred on Brisbane, and the national capital of Canberra. These essays are contributed by some of Australia’s leading urbanists. Set against a dynamic background of economic change, restructured land uses, a more diverse population, and growing spatial and social inequality, the book identifies a broad planning consensus around the notion of making Australian cities more contained, compact and resilient. But it also observes a continuing gulf between the simplified aims of metropolitan strategies and our growing understanding of the complex functioning of the varied communities in which most people live. This book reflects on the raft of planning challenges presented at the metropolitan scale, looks at what the future of Australian cities might be, and speculates about the prospects of more effective metropolitan planning arrangements.
Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.
This book constitutes the refereed proceedings of the 8th Asia-Pacific Web Conference, APWeb 2006. More than 100 papers cover all current issues on WWW-related technologies and new advanced applications for researchers and practitioners from both academic and industry.