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A guide to how mediation works in practice, this book covers civil, family, workplace and community mediation. Outlining the entire process, the authors also focus on the strategies, techniques and negotiation skills which ensure the best possible outcomes.
"Making Mediation Your Day Job" is the definitive guide for any mediator operating or even considering a private practice. Tammy Lenski, Ed.D. demonstrates how proven marketing techniques can help you create a mediation practice with minimum stress and maximum success. Lenski is a full-time mediator who has maintained a thriving practice for more than a decade. She explains in careful detail how common mediation concepts-including interests, framing, and dialogue-building- can be applied not just at the mediation table but also in marketing and promoting yourself successfully in a fascinating and growing field. In this in-depth and thoughtful guide, Lenski delivers all the steps necessary to build and market a successful private practice in mediation, such as how to: Choose a market that speaks to your passion Uncover and meet your market's greatest needs and interests Build dialogue with potential clients Leverage the Internet to expand your networking opportunities Lenski's time-tested principles and encouragement will help mediators embrace marketing with renewed energy, rather than trepidation. It proves that mediators can use their own knowledge of mediation process and principles to market their services in an ethical, effective manner.
How Mediation Works will introduce management and law students as well as businesses to this art of conflict resolution from the behavioral perspective, while also providing a valuable resource to continuing education programs, mediation training, and lawyers to familiarize clients with the mediation process.
Provides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in effective dispute resolution strategies.
Mediation Theory and Practice, Third Edition introduces you to the process of mediation by using practical examples that show you how to better manage conflicts and resolve disputes. Authors Suzanne McCorkle and Melanie J. Reese help you to understand the research and theory that underlie mediation, as well as provide you with the foundational skills a mediator must possess in any context, including issue identification, setting the agenda for negotiation, problem solving, settlement, and closure. New to the Third Edition: Expanded content on the role of evaluative mediation reflects the latest changes to the alternative dispute resolution field, helping you to distinguish between various approaches to mediation. Additional discussions around careers in conflict management familiarize you with employment opportunities for mediators, standards of professional conduct, and professional mediator competencies. New activities and case studies throughout each chapter assist you in developing their mediation competency.
An original study of the language of mediation, which uses excerpts from real mediation sessions to illustrate how mediation works and how mediators can best help disputants make claims, present evidence and propose solutions. It will interest researchers and students of sociolinguistics, conversation analysis, and the sociology of law.
Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored. Fostering a philosophy of mediation as a culture and a "co-entrepreneurial" business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.
Learn how to deal with the peculiar problems of traditional bargaining through proven models and techniques that will help you to: Gain a better understanding of the dynamics of money negotiations, Identify the recurring problems presented in the negotiation of insured claims, Arm yourself with new tools to move beyond impasse, Build a model of the mediation process that assists when traditional bargaining is unavoidable, Help the parties in traditional bargaining in a facilitative, rather than a directive way. Book jacket.
Making Mediation Your Day Job is the definitive guide for any mediator operating or considering a private practice. Dr. Tammy Lenski, a full-time mediator for more than 15 years, demonstrates how to build your practice with minimum stress and maximum success. The premise is simple: Take common mediation concepts-including interests, framing, and dialogue-building-and use them not just at the mediation table but also in your marketing. In this detailed and thoughtful guide, Lenski helps you lay the foundation for successful marketing in today's world, including: - Choosing a market that speaks to your passion - Uncovering and meeting your market's greatest needs and interests - Building real connection with your market - Marketing authentically and ethically Lenski's ideas will inspire mediators to embrace marketing with renewed energy and enthusiasm.
“An excellent workbook-like guide” to the nuts and bolts of professional conflict and the strategies you need to make conflict work for you (Booklist, starred review). Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneys—anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success. “A genuine winner.” —Robert B. Cialdini, author of Influence “This book is a necessity . . . Read it.” —Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist “Innovative and practical.” —Lawrence Susskind, Program on Negotiation cofounder “Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward.” —Hon. David N. Dinkins, 106th mayor of the City of New York “An excellent workbook-like guide.” —Booklist, starred review