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Travel where you will in todays America, and youre likely to be drawn into a conversation about mistreatment by one or more of todays organizations. Someone ordered something. But when the order came it wasnt what they ordered. That was two years ago and still ongoing. Or Your call is very important to us. Thats why youre number 19 in the queue. Doctors and hospitals make mistakes. Only a few are really fatal. But they have insurance for that. Will you get what you want from an organization? It may depend upon whom in the organizations youre talking to. An organizations marketing is not an organizations performance. Its just talk. Organizations live and die by their deeds. This book tells you how. Malfunctions in organizations are ubiquitous. They occur in every kind of organization of every size. Why is that? How do you avoid falling victim to the conventional, to mediocrity? This book can be your guide. Add to that the fact that highly paid CEOs are often frustrated by the performance of their own organizations. Thats one reason for their ever-shortening tenure in that role. They are often disgruntled by the performance of their own executives and managers. And those employees are often openly dissatisfied with the organizations where they work. Even after thousands of books and many thousands of conferences since the 1970s, our organizations dont seem to be doing much better. Here is that rare book that tells you how to perform in the real world. This book addresses those problems head-on. It addresses the sources (not the symptoms) of organizational dysfunctions. Regardless of title, you wont find elsewhere a better guide to making competent organizations, which is where the problems lie. This book is about how you, the CEO or CEO aspirant, need to think about what needs thinking about, for how you think about what needs thinking about will determine who you are. And who you are determines what you can and cannot do about making yours a fully functioning, competent organization. Just reading about it is not of much help. Aristotle said many years ago, What you must learn, you must learn by doing. This book is unique; it tells you how to do just that.
Olmstead writes from an open systems perspective—a viewpoint of organizations that adapt quickly to turbulent, uncertain business environments—offering an integrated, understandable, and highly practical way to analyze, assess, and improve organization performance. He demonstrates how organizations actually function, and shows how they can identify and overcome obstacles by creating organizational competence-the critical elements that give organizations the ability to perform effectively in the modern business world. Upper level students, scholars, and teachers will find Olmstead's book an important addition to their academic reading lists. For practitioners, particularly those in rapid response organizations, this book will be an indispensable aid in the struggle to keep their organizations up to date and abreast of the competition.
This book is about how the chief executivealong with everyone else directly involvedneeds to think about transforming an okay organization into a fully competent one. Everyone would like to have a more competent organization. There is a lot of fairy dust out there about how to accomplish that the easy way. But there is no easy way . . . that works. To customers and other stakeholders, it is the performance of the organization that matters. They could not care less about promises that are only sometimes kept. They expect performance. This book not only tells you how you have to think in order to make this happen but it offers many of the basic tools and techniques for doing so. Making a fully competent organization is a tough go, but it is doable. This book tells you how. It is based upon many years of successful, hands-on experience in creating fully competenteven greatorganizations of all sorts and sizes. With this book as your guide, you, too, could have that competent organization you dare to dream of. For the past forty-five years or so, I have been traveling the world doing hundreds of seminars for chief executives. My main contribution, however, has been working in the trenches with a few of them to help them make competent or even great organizations. Each is a complex endeavor that has to be customized to the particular organization and its particular executives. Ive talked about this. And Ive answered many questions about it. The time finally came to set forth how to think about doing this, as well as how to get started in actually implementing some of the basics. This book summarizes my unique approach to making high-performance organizations and the leadership required to do so. It is dedicated to those courageous and committed chief executives who volunteered to undergo the stresses and anguish of making great things happen. It is likely that I have learned as much from them as they have learned from me. We have been passionate partners in making great things happen.
The personal and organizational struggles and accomplishments revealed by the COVID-19 pandemic highlight that innovation is the defining trait of individuals and organizations that thrive in the 21st century. The global health crisis not only accelerated the global geopolitical tensions and disrupted organizations in all sectors, but confirmed the importance of preparing globally competent citizens, professionals, and learners who can effectively respond to the economic, environmental, and digital transformations in the 21st century through lifelong learning and professional development. Leaders today need to not only understand the financial, operational, sociocultural, and historical contexts of regional, national, and global systems, but also to build effective partnerships and trusting relationships with all stakeholders in effective policymaking, fostering an organizational culture that supports innovation and managing risks. Preparing Globally Competent Professionals and Leaders for Innovation and Sustainability is centered on international higher education’s role for the global common good. It critically examines the need for globally competent citizens, professionals, and leaders in the 21st century and higher education’s role in the global common good for a sustainable world. The book presents an evidence-based interdisciplinary framework and promising strategies to allow all learners to develop global citizenship and global leadership while addressing the need to prepare human capital for the global knowledge economy and digital transformation of the 21st century. Covering topics such as accessible education, international higher education, and organizational innovation, this premier reference source is an excellent resource for organizational leaders, executives, faculty and administration of higher education, government officials, human resource managers, industry professionals, researchers, academicians, and students.
This book addresses one of the most critical issues facing global business leaders and the multicultural workforce – how to work and relate effectively in the intercultural contexts. The author presents business professionals, practitioners and academics with the Collaborative Intercultural Competence Model. Based on solid theoretical assumptions and real intercultural experiences, this model is to help professionals work more effectively across and within cultures. This book expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations. The book offers readers with a contemporary insight into the intercultural competence phenomenon and highlights the basis for its experience-based inquiry, assessment and development. A distinctive feature of Intercultural Competence in Organizations is its comprehensive coverage of the intercultural competence framework from both communication and organizational behavior perspectives. This book does not cover traditional areas of international business, international management, global management strategy and policy and cross-cultural comparative management, but focuses on theoretical foundations of intercultural competence and intercultural competence research and practice. The author describes the complex nature of intercultural competence in a straightforward format which helps professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. Thus, the conceptual acumen of this title is to understand the premises of intercultural competence, embrace its theoretical assumptions, see its practical applicability, and advance individual intercultural competence. Featuring examples and skill development exercises, this book will be appealing to professionals, practitioners, students, academics and policy makers in the field of international business, management and communication. “Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people.” --from the Foreword by Richard W. Brislin, University of Hawaii “Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity.” --Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia “Dr. Matveev reveals how intercultural competence of professional multicultural teams helps in achieving corporate competitive advantage and longevity in a challenging globalized world. This book is very useful for managers, scholars and students who want to elevate the efficacy of intercultural relationship in their professional and personal lives.” --Srečko Čebron, Management Board Member, Sava Reinsurance Company, Slovenia /div
In an environment characterized by increasing cultural diversity, health philanthropy continues to develop new approaches to promote health equity. As foundations learn from past work, that field is shifting. In the early 1990s, health philanthropy directed attention and resources to programs seeking to build the cultural and linguistic competency of providers to improve quality of and access to care for vulnerable communities. Now funders are increasingly focused on tackling the social and community determinants that shape health - that is, the conditions in which people are born, grow, live, work, and age (WHO 2008). As the field evolves, key opportunities exist for health funders to guide the transition to new strategies to address disparities and promote health equity.
Competence-and its role in achieving peak performance-remains one of the hot issues in business today. Yet it's not enough for individual leaders, managers, and employees to demonstrate personal competencies. Rather, an entire organization must be unified to create a culture of competence. This culture can then be passed along to succeeding generations of employees who will continue to contribute to, and strengthen, a company's future. In Creating a Culture of Competence, Michael Zwell provides a bold, prescriptive approach to achieving organizational success through improved individual and group job performance and satisfaction. He clearly defines those core qualities that lead to peak performance, then illustrates, step-by-step, how companies can identify and develop individual leadership, managerial, and employee competencies for maximum personal and organizational benefit. Based on years of personal experience and research, Creating a Culture of Competence expertly combines behavioral theory with solid business practice to create positive organizational change. You'll discover how to: * Use vision and competencies for cultural transformation * Create competency models * Implement competencies in selection and performance management You'll learn what really makes an organization successful . . . understand how HR's role is becoming central to building a high-performance organization . . . find out what technologies are being used to change corporate culture . . . then combine these elements to create a highly effective, competency-based organizational strategy. Creating a Culture of Competence offers a blueprint for hiring, developing, and retaining a superior workforce. By encouraging individuals to realize their potential, then motivating them to work in concert, you can lead your organization to reach its objectives . . . and get superior business results.
Prioritizing cultural competence as an organizational leader is much more than just another initiative to add to your list or just another box to check. When people feel invested in, cared for, and valued authentically, so much is possible. Even more empowering is when these feelings are continually and intentionally reinforced through your organization's decisions and actions, resulting in greater employee engagement and retention, more space for innovation and growth, a strong sense of employee ownership, and so much more. That's important, surely, but so is this: we know this is the right way to treat people, and we know we need to do better. But with cultural competence so full of complexities--and with dignity such an intangible---how do we go from ideas to actions? From conceptual to practical? Delivering Dignity provides a roadmap of strategies to accomplish just that, serving as your guide to understanding not only the why behind this work but also how to deploy its power within your organization. With a combination of personal stories, practical examples, and actionable tools, Dr. Kirsten Brown Persley offers the context and resources you need to start delivering dignity today.
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.