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In this interconnected world dominated by social media, consumers' voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive...or eventually die. No matter what industry you're in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process-from understanding customer centricity to rallying executive support to asking customers the right questions-Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold. In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.
A graphic novel in the form of Ricardo Cavolo’s personal diary, which follows the story of music through 101 essential artists; from Bach to Radiohead, to Amy Winehouse, Nirvana and Daft Punk. With over one hundred uniquely colorful illustrations and handwritten text, lists, notes, and personal anecdotes this is a book to delight in.
To compete with today's increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn—the foundation for continuous improvement, operational excellence, and innovation—to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization. Learn or Die examines the process of learning from an individual and an organizational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioral factors that promote better learning. Organizationally, Learn or Die focuses on the kinds of structures, culture, leadership, employee learning behaviors, and human resource policies that are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. The volume also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image. Exemplar learning organizations discussed include the secretive Bridgewater Associates, LP; Intuit, Inc.; United Parcel Service (UPS); W. L. Gore & Associates; and IDEO.
A guide to music provides recommendations on one thousand recordings that represent the best in such genres as classical, jazz, rock, pop, blues, country, folk, musicals, hip-hop, and opera, with listening notes, commentary, and anecdotes about performers.
A thick and informative guide to the world of classical music and its stunning recordings, complete with images from CD cases, concert halls, and of the musicians themselves.
"Kyle Petty, a third generation racer, current NASCAR commentator, and one of the most beloved figures in the sport, takes readers deep into the heart of the NASCAR he knows. Through deeply personal stories from his racing career, and that of his father and grandfather, he talks about the biggest stars, the most exciting races and, especially the tough, defining issues the sport has had to face. ... He also lays out his vision for NASCAR's future, and discusses in clear and simple terms how the sport can bring in new people without driving away old ones"--
#1 NEW YORK TIMES BESTSELLER America’s top-rated cable news host offers his first book in over ten years: a look at America’s fight against those who would reverse our tradition of freedom. America is great for a reason. Built on principles of freedom, rugged individualism, and self-sufficiency, no country has ever accumulated more power and wealth, abused it less, or used that power more to advance the human condition. And yet, as America blossomed, leftwing radicalism and resentment festered beneath the surface, threatening to undermine democracy in the form of social justice warriors, the deep state, and compromised institutions like academia and the mainstream media. With the Democratic victory in 2020, we are now at risk for a big step toward full-blown socialism along with the economic dysfunction and social strife that are its hallmarks. With radical Democrats demanding the Green New Deal, socialized medicine, abortion on demand, open borders, abolishing the Electoral College, packing the Supreme Court, and an end to free speech, our great nation will be fundamentally transformed beyond recognition. Ronald Reagan once said, “Freedom is but one generation away from extinction,” and his words have never rung truer. In Live Free or Die, Sean demonstrates why now is an All Hands on Deck moment to save the Republic.
Change or Die. What if you were given that choice? If you didn't, your time would end soon—a lot sooner than it had to. Could you change when change matters most? This is the question Alan Deutschman poses in Change or Die, which began as a sensational cover story by the same title for Fast Company. Deutschman concludes that although we all have the ability to change our behavior, we rarely ever do. From patients suffering from heart disease to repeat offenders in the criminal justice system to companies trapped in the mold of unsuccessful business practices, many of us could prevent ominous outcomes by simply changing our mindset. A powerful book with universal appeal, Change or Die deconstructs and debunks age-old myths about change and empowers us with three critical keys—relate, repeat, and reframe—to help us make important positive changes in our lives. Explaining breakthrough research and progressive ideas from a wide selection of leaders in medicine, science, and business (including Dr. Dean Ornish, Mimi Silbert of the Delancey Street Foundation, Bill Gates, Daniel Boulud, and many others), Deutschman demonstrates how anyone can achieve lasting, revolutionary changes that are positive, attainable, and absolutely vital.
Do or Die is the first insider account of teenage gangs--the lives, loves, and battles of children who kill--from the only journalist ever allowed inside this closed and dangerous world. This is no West Side Story. Welcome to a world where teenagers wear colostomy bags and have scrapbooks filled with funeral invitations; where a young man, after being shot in the chest, drives himself to the hospital; where another youngster, caught in crossfire, uses his girlfriend as a human shield; where teenage gangsters are kidnapped, tortured, and held for six-figure ransoms; where kids hum the latest movie's theme music while killing people. It's a world of clickheads, sherms, bangers, ballers, and mummyheads; a world where the strongest feelings of family come from other gang members; a world where the most potent feelings of self-worth come from murder.