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Authentic listening is so important, that relationships and companies die without it. In this digital age of chaos, conflict, and confusion, we are more connected than ever to other people. Yet, we may be on the brink of an epidemic of loneliness. This book contains the key to unlocking the potential for lives of trust, consensus, and community!Dan Oblinger lays out the ultimate sales pitch for creating a culture of authentic, skillful listening. It begins with you! Learn the hostage negotiator's techniques for turning enemies in allies. Learn to be more empathetic and build stronger relationships with anyone! It is ideal for business executives, managers, parents, and community leaders. The heart of this book is the family of 8 active listening skills. These are proven, reliable, and repeatable methods of earning trust and learning critical details about people and problems. Police negotiators use them every day to save lives. Dan Oblinger has trained thousands of people just like you to use them in everyday situations to add value to business and personal relationships. Now it is your turn. Each of the techniques has its own chapter! Master these skills by reading this book and using the reference guides (included) and begin building a life of rich, engaging conversations with all you meet! Save lives, make sales, get deals, calm those in crisis, and have the tough conversations that teams need to succeed and families need to thrive.Dan Oblinger's style is direct, warm, and uses actual tales of crisis negotiations ripped from his exotic experiences as a hostage negotiator, keynote speaker, and corporate trainer. Listening is life, so buy this book and start living better now!
This is a 4-week guided tour of best practices in listening well. The 28 Laws of Listening represent the methods and mindset necessary to foster a culture of authentic listening and trust. The author relates lessons learned in two decades of police work and hostage negotiation and another decade of corporate training and keynoting. It represents the absolute cutting edge of theory and practice for active listening practitioners and negotiators. Each law has a corresponding challenge designed for the reader to put the lesson into action to build good listening habits. The 28 Laws of Listening is the companion book to Life or Death Listening, also available on Amazon.
Listening is an essential skill for healthy relationships, both with God and with other people. But it is more than that: listening is a way of life. Adam McHugh places listening at the heart of our spirituality, our relationships and our mission. Heed the call to the listening life, and hear what God is doing in you and the world.
PLEASE NOTE: Some recent copies of Let Your Life Speak included printing errors. These issues have been corrected, but if you purchased a defective copy between September and December 2019, please send proof of purchase to [email protected] to receive a replacement copy. Dear Friends: I'm sorry that after 20 years of happy traveling, Let Your Life Speak hit a big pothole involving printing errors that resulted in an unreadable book. But I'm very grateful to my publisher for moving quickly to see that people who received a defective copy have a way to receive a good copy without going through the return process. We're all doing everything we can to make things right, and I'm grateful for your patience. Thank you, Parker J. Palmer With wisdom, compassion, and gentle humor, Parker J. Palmer invites us to listen to the inner teacher and follow its leadings toward a sense of meaning and purpose. Telling stories from his own life and the lives of others who have made a difference, he shares insights gained from darkness and depression as well as fulfillment and joy, illuminating a pathway toward vocation for all who seek the true calling of their lives.
A New York Times Bestseller “Each interview is a revelation.” —USA Today “As heartwarming as a holiday pumpkin pie and every bit as homey . . . what emerges in these compelling pages is hard-won wisdom and boundless humanity.” —Seattle Post-Intelligencer As heard on NPR, a wondrous nationwide celebration of our shared humanity StoryCorps founder and legendary radio producer Dave Isay selects the most memorable stories from StoryCorps' collection, creating a moving portrait of American life. The voices here connect us to real people and their lives—to their experiences of profound joy, sadness, courage, and despair, to good times and hard times, to good deeds and misdeeds. To read this book is to be reminded of how rich and varied the American storybook truly is, how resistant to easy categorization or stereotype. We are our history, individually and collectively, and Listening Is an Act of Love touchingly reminds us of this powerful truth. Dave Isay's latest book, Callings, published in 2016 from Penguin Press.
Every one of us will experience several major life changes over the course of adulthood. Each of these transitions will be marked by external changes, such as change of location, career changes, promotions, or job losses, plus changes in family circumstances, including births, marriage, and death. These transitions are also marked by inner change, since most of us readily examine our faith life and relationship with God during such periods. This book helps people examine both the outward and the inward dimensions of major life changes. This blend of interior examination and attention to practical issues is shown in the questions that set the stage for the discernment process: - What theme or themes do you bring to this process of discernment? - What details would be necessary to know in order to discern an outcome? - What are the financial implications? - What are the implications for family members or others close to you? - What information do you need to start gathering?
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: make a powerful and positive first impression; listen effectively; make even a total stranger (potential client) feel understood; talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset; and achieve buy-in--the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone. With this groundbreaking book, you will be able to master the fine but critical art of effective communication.
A lyrical story of star-crossed love perfect for readers of The Hate U Give, by National Ambassador for Children’s Literature Jacqueline Woodson--now celebrating its twentieth anniversary, and including a new preface by the author Jeremiah feels good inside his own skin. That is, when he's in his own Brooklyn neighborhood. But now he's going to be attending a fancy prep school in Manhattan, and black teenage boys don't exactly fit in there. So it's a surprise when he meets Ellie the first week of school. In one frozen moment their eyes lock, and after that they know they fit together--even though she's Jewish and he's black. Their worlds are so different, but to them that's not what matters. Too bad the rest of the world has to get in their way. Jacqueline Woodson's work has been called “moving and resonant” (Wall Street Journal) and “gorgeous” (Vanity Fair). If You Come Softly is a powerful story of interracial love that leaves readers wondering "why" and "if only . . ."
Daily meditations taken from the works of an acclaimed novelist, essayist, and preacher who has articulated what he sees with a freshness and clarity and energy that hails our stultified imaginations.
While there are many books on crisis negotiation, most of the current literature focuses on the history and mechanics of this dynamic process, leaving out critical elements that are required for a successful encounter with a hostage-taker or other malfeasant. Psychological Aspects of Crisis Negotiation, Second Edition explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Drawn from articles published by Thomas Strentz while serving at the FBI Academy* along with written versions of lectures developed and delivered since his retirement, the book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as The Bay of Pigs invasion and the Challenger and Columbia incidents, the book demonstrates how faulty group decision making can spell tragedy. Enhanced with case studies to put the material into context, this second edition also includes new chapters on the first responder, hostage survival, and the Islamic belief system and culture. Steeped in sage advice from a national expert, this volume arms those tasked with confronting dangerous offenders with the knowledge and tools they need to subvert disaster and ensure the preservation of human life. *Articles were reviewed by the Academy Editorial/Review Board and approved by the Bureau for publication.