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Libraries have long been viewed as safe refuge from the stresses of work, school, even home. But as times have changed, so have the realities of library security.
Security planning, part of disaster response and continuous operations planning, is the key to proactively addressing potential safety issues.
Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
This thorough bibliography includes a whole host of media including theses and dissertations, Internet sites, videos, sound recordings, conference proceedings, and serials. An essential tool for librarians of every stripe, this book provides excellent coverage of issues of vital importance to library administration.
This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.
First published in 1992, the purpose of this book is to identify and describe the most important factors that must be considered in making decisions about the optimal ways to provide access to information – in short the best way to use the humans, the machines, and the intangible resources known as information, particularly at the organizational level. In recent years executives have begun to outsource computing and telecommunications functions primarily to control costs. Traditional libraries and information centres have been disbanded in favour of service contracts or outright leasing of staff. Both the private and public sector are examining their information service operations from the point of view of cost effectiveness. Decisions about owning versus leasing of information are being made daily. Decision makers are finding that they must deal differently with funding and budgeting of information systems and libraries than they have in the past. New paradigms for these service functions already exist. Not only have corporations and governments begun to contract out entire information service operations, but libraries themselves have begun to consider the costs, effectiveness, and implications of outsourcing some of their operations and services. This book provides a framework for decision-makers to view and review information services within their organizations. Entire units, components of libraries and information centres are defined and untangled so that the widest variety of organizations can analyse their own environments. Although there is a minimal use of library and computing jargon, a short glossary at the end explains terms for which there is no simple English language substitute. Each chapter is accompanied by comments from a broad range of experts in the information field.