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Packed with research-based insights from leading workplaces, Let's Talk Culture is the how-to guide for people leaders who want to shape a world-class team culture by design. Successful leaders and organizations know that culture is the unseen advantage of world-class teams. But can it be influenced? And what role do managers play in building and shaping it? Author and expert in leader communication, Shane Michael Hatton, says the research suggests it can be influenced and that the people leader plays a crucial role – but it all starts with effective communication. Based on extensive research with people leaders on the ground, Let's Talk Culture reveals the five practical conversations people leaders need to have to design a world-class team culture within their organzation. An easy-to-understand guide for future culture champions, this book will give you the tools to build a team that attracts and retains your top talent, confidently address cultural inconsistencies in the workplace and meaningfully reward the behaviors that strengthen your team culture.
A ground-breaking method for giving feedback that will boost performance and motivation. We all give feedback every day of our working lives. But all too often, a fear of awkward conversations leads us to hold back or say the wrong things. Let's Talk can change that. Dr Therese Huston, a world-leading expert on workplace communication, explains how to deliver feedback effectively and with confidence. She begins with the building blocks of all good feedback: siding with the other person, listening first, stating your good intentions, and working out what kind of critique your team wants most. Next, she describes the six practical tools you need to deliver constructive feedback: from what to say if you meet resistance, to how to ensure unconscious bias doesn't leak into your appraisal. The result is a step-by-step plan to help anyone to improve performance, trust and morale. It will make a once-dreaded task feel natural. _________________________________________________________ 'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked 'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager
From the bestselling author of Carrots and Sticks Don’t Work—proven communication techniques for turning workplace confrontations into respectful, successful collaborations In the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be summed up in one word: avoidance. Most of us will do anything to skirt conflict, but not only does that fail to resolve important issues, it typically harms our relationships and undermines productivity. In Let’s Talk About It, bestselling author and top consultant Dr. Paul Marciano presents a powerful collection of proven communication and relationship strategies that will transform your difficult conversations into healthy conversations. You’ll learn how to: Identify and shed the cognitive biases that hinder you from viewing situations from other people’s perspectives Recognize and address your own emotional triggers Use verbal and nonverbal communication to reduce conflict and foster collaboration Deal effectively with different personality types Navigate the course of a critical conversation from beginning to end Build, restore, and maintain healthy relationships Filled with ready-to-use sample scripts, real-world scenarios of common workplace disagreements, and proven psychological methods for diffusing conflicts effectively, Let’s Talk About It delivers everything you need to deal with the most challenging people and situations—confidently, competently, and collaboratively.
A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating. How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback. This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including: Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference. Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think. Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker. This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
Is what I'm feeling normal? Is what my body is doing normal? Am I normal? How do I know what are the right choices to make? How do I know how to behave? How do I fix it when I make a mistake? Let's talk about it. Growing up is complicated. How do you find the answers to all the questions you have about yourself, about your identity, and about your body? Let's Talk About It provides a comprehensive, thoughtful, well-researched graphic novel guide to everything you need to know. Covering relationships, friendships, gender, sexuality, anatomy, body image, safe sex, sexting, jealousy, rejection, sex education, and more, Let's Talk About It is the go-to handbook for every teen, and the first in graphic novel form.
"Let's Talk Defense! will help take you and your team to the next level." --Scottie Pippen, 10-time member of the NBA All-Defensive Team and six-time NBA champion "Herb Brown's experience and defensive knowledge makes Let's Talk Defense! a mustread for any basketball player or coach. The concepts demonstrated in his book are the same ones I use when guarding some of the best players in the NBA." --Rasheed Wallace, NBA All-Star "Herb Brown understands the most fundamental aspect of the game and that is great defense wins championships. This book will explain the basic concepts of how it is done." --Joe Dumars, general manager of the Detroit Pistons and former six-time NBA All-Star Endorsed by top NBA players, this is the essential guide for coaching defense. Loaded with drills, tips, and step-by-step diagrams as well as official NBA photos, Let's Talk Defense! includes: Making the transition from offense to defense Out-rebounding opponents Causing turnovers Stopping fast-break opportunities Eliminating penetration Creating havoc for the opposition and much more
"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
Engaging, accessible, and filled with practical communication advice, Let’s Talk Vaccines helps you educate patients on the importance of life-saving vaccines using a patient-centered and empathetic approach. Covering everything from the science of vaccine safety to the psychology of risk communication, this essential guide includes real-life examples and thoughtful, evidence-based techniques that will help patients understand vaccines and make informed decisions. Ideal for primary care providers, pediatricians, family physicians, nurse practitioners, and public health advocates, it provides an excellent framework for how to approach difficult discussions, with the goal of improving the health of each patient as well as the community at large.
A very simple introduction to the sport of swimming.
What hockey team is the best ever on ice? What hockey records will stand forever? Which hockey teams buckled under pressure? Which franchises are cursed? Who should be in the Hall of Fame, and who shouldn't be? Is Roy the best goalie to play the game? Should fighting be banned? In Let's Talk Hockey, hockey enthusiast Phil Schlenker debates these issues and more in the world of hockey. Based on years of personal experiences and research, Let's Talk Hockey, /i> dissects fifty of the most popular debates in the game including The greatest coach of all time Top sentimental moments The best trades Why fans boo the national anthem Ten games you need to see before you die Hockey's worst injuries The greatest goalies Appealing to the average hockey fan, Let's Talk Hockey provides a humorous, comprehensive, and easy-to-read discussion of sweet goals, scintillating saves, and exciting end-to-end rushes. It provides vivid descriptions of the people and places that play a role in this fastest sport that doesn't have an engine.