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Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Though a primary requirement of God for leaders, very little has been written on this subject. In this book, Dag Heward-Mills outlines very important principles with the intention of increasing the stability of churches. So relevant and practical is the content of this book that it has become an indispensable tool for many church leaders.
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Loyalty to Your Soul establishes Spiritual Psychology as a paradigm-altering frontier. It initiates a radical shift at the core of contemporary psychological thought by unveiling a technology for using everyday life experiences as rungs on the ladder of spiritual evolution. This book is uniquely suited for anyone seeking to discover and cross the bridge that spans the waters between life referenced in material reality and life lived within the context of spiritual reality. Loyalty to Your Soul shows you how to first gain access to, and then gradually learn to live from, that sacred place inherent within everyone referred to by the authors as the Authentic Self—a place where emotional suffering ceases and profound peace and love are present. While many people have written about such an inner state, Ron and Mary Hulnick show you how to travel there . . .and what to anticipate once you arrive. The radical technology they introduce empowers readers to transform challenging or negative human experiences into direct experiences of the Soul.
A Kirkus Reviews Best Book of 2020 A courageous and damning look at the destruction wrought by the arrogance, incompetence, and duplicity prevalent in the U.S. military-from the inside perspective of a West Point professor of law. Veneration for the military is a deeply embedded but fatal flaw in America's collective identity. In twenty years at West Point, whistleblower Tim Bakken has come to understand how unquestioned faith isolates the U.S. armed forces from civil society and leads to catastrophe. Pervaded by chronic deceit, the military's insular culture elevates blind loyalty above all other values. The consequences are undeniably grim: failure in every war since World War II, millions of lives lost around the globe, and trillions of dollars wasted. Bakken makes the case that the culture he has observed at West Point influences whether America starts wars and how it prosecutes them. Despite fabricated admissions data, rampant cheating, epidemics of sexual assault, archaic curriculums, and shoddy teaching, the military academies produce officers who maintain their privileges at any cost to the nation. Any dissenter is crushed. Bakken revisits all the major wars the United States has fought, from Korea to the current debacles in the Middle East, to show how the military culture produces one failure after another. The Cost of Loyalty is a powerful, multifaceted revelation about the United States and its singular source of pride. One of the few federal employees ever to win a whistleblowing case against the U.S. military, Bakken, in this brave, timely, and urgently necessary book, and at great personal risk, helps us understand why America loses wars.
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
101 THINGS I LEARNED® IN BUSINESS SCHOOL will cover a wide range of lessons that are basic enough for the novice business student as well as inspiring to the experienced practitioner. The unique packaging of this book will attract people of all ages who have always wondered whether business school would be a smart career choice for them. Judging by the growing number of people taking the GMATs (the entrance exam for business school) each year, clearly more people than ever are thinking about heading in this direction. Subjects include accounting, finance, marketing, management, leadership, human relations, and much more - in short, everything one would expect to encounter in business school. Illustrated in the same fun, gift book format as 101 THINGS I LEARNED® IN ARCHITECTURE SCHOOL, this will be the perfect gift for a recent college or high school grad, or even for someone already well-versed in the business world.
Love, Loyalty, Heroism, and Other Life Lessons from Our Pets Within the kind heart of the family pet lies an ability to help us stay in touch with our inner selves, our true instincts, and our healing power. A companion animal's love for life and for its human companions can inspire us to live each day to the fullest, treat others with kindness, and nurture those around us. In "What Animals Teach Us, author Mary Hessler-Key uncovers how the animals we share our homes with can teach us valuable lessons about living and loving. Inside are touching stories and beautiful examples of how the day-to-day companionship of an animal can teach you how to enrich your life, enhance your physical and emotional well-being, and soothe your soul in moments of grief. From animals who help us through life's everyday trials and tribulations to those who commit miraculous and heroic acts, you'll read about: -A dog who helps a couple fill the "empty nest" syndrome when their children leave for college -A cat who serves as an agressive alarm clock so his owner makes an important meeting -A hamster who brightens his seven-year-old owner's world when he survives accidentally being flushed down the toilet -Two ferrets who help an autistic child cope with everyday life -And many others When we open our hearts and accept what our companion animals have to teach us, we gain not only the secrets to a more fulfilling life but also a greater sense of peace and compassion. As we learn to love others unconditionally, be emotionally available during times of need, act heroically in everyday situations, and discover the joy in simple play, we raise our own consciousness to the world aroundus. It's simple: Our companion animals give us the best gift of all. "An outstanding and unforgettable celebration of the special friendship of animals." --Marty Becker, D.V.M., coauthor of "Chicken Soup for the Pet Lover's Soul "Reading "What Animals Teach Us is the next-best thing to sharing your life with an animal companion. Numerous stories of loyalty, trust, respect, compassion, and love fill its pages, and they will fill your heart. Read it, be mindful, and be sure to play more and more." --Marc Bekoff, professor of biology, University of Colorado, Boulder, author of "Strolling with Our Kin and coauthor of "Nature's Life Lessons "This wonderful book chronicles how hard and well our pets are working to teach us lifesaving lessons about love." --Margaret Wheatley, author of "Leadership and the New Science ""What Animals Teach Us combines wonderfully told stories of animals' spiritual qualities with inspiring and practical applications to humans' daily lives." --Allen and Linda Anderson, authors of "Angel Animals