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The best leaders, in the biggest moments, know how to read the situation, respond in the most effective way possible, and move forward. You can, too. The hardest part of leadership is mastering the inevitable high-risk, high-stakes challenges you will face. Whether you're making a split-second decision when your business is knocked sideways or you're finding the best strategy to navigate business-critical long-term circumstances, how can you be in peak form in those most crucial moments? Leadership coaching legends David Noble and Carol Kauffman show you how with their innovative new framework—MOVE—which equips you with the tactics you need to slow down high-stakes situations before they speed you up. You'll learn to master the moment, generate response options, and quickly evaluate those options before acting. As you get better and better at using the framework, you'll find you can recognize these moments as they arrive, like a great athlete who can read the field as a play unfolds or a great conductor who anticipates what's needed to deliver a great performance. Noble and Kauffman bring decades of experience coaching thousands of leaders, along with a deep base of research, to show why their unique two-on-one coaching method works and how it's done. The MOVE framework comes to life in these pages through the personal stories of real leaders living through their own crucible moments. Real-Time Leadership is a compelling and demystifying look at how the MOVE framework delivered positive results for them—and how it can for you, too.
The moment to lead is now. As remote work becomes a necessity, millennials enter the workforce, and the gig economy grows stronger, the old authoritarian leadership styles of the past aren't just dated-they're a hindrance. In our new world of disruptive technologies and generational change, employees want to be on a level playing field as their leaders, and they'll accept nothing less. Successful leadership today is all about transparency, parity, collaboration, and genuine connection with clients, customers, and employees. In Leading in Real Time, leadership expert Michelle Ray shows you how to expand and shift your thinking around leadership to become effective in real time, and be ready for the inevitable challenges or disruptions that will come. Packed with case stories, interviews, and examples from Ray's vast and varied experience as a leadership coach and consultant, you'll learn: How to identify and strengthen the four essential skills of a real time leader How to nurture authentic connections with the people you lead Why meaning is new motivation for the changing workforce How to improve and protect your accountability and credibility quotient in a time when voices are rising. Whether you are a tenured leader or just beginning your journey, it's time to adopt a forward-thinking, future-ready leadership approach based on adaptability, authenticity, and purpose. It's time to start Leading in Real Time.
"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
Time has become a precious commodity, so business leaders who can save their customers' time more effectively than competitors do will win their loyalty. This book shows how it's done. Business survival requires valuing what customers value—and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs. To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. Where should leaders look to innovate? Powers and Ferratt say to search every step in the life of a product or service, from development to production to usage. And for each step, they identify four possible levers for innovation: the design of the products or services themselves, the process used to produce them, the data that can be gathered on their use, and the people who make or provide the product or service. The book features dozens of examples of companies that are getting it right and the innovations they used to help their customers save time, all while helping themselves to a hefty slice of market share. This is a comprehensive, authoritative guide to thriving in a revolution that is sweeping every industry and sector.
Launch effective real-time communications to win in today's always-on world Gone are the days when you could plan out your marketing and public relations programs well in advance and release them on your timetable. "Real time" means news breaks over minutes, not days. It means companies develop (or refine) products or services instantly, based on feedback from customers or events in the marketplace. And it's when businesses see an opportunity and are the first to act on it. In this eye-opening follow-up to The New Rules of Marketing and PR, a BusinessWeek bestseller, David Meerman Scott reveals the proven, practical steps to take your business into the real-time era. Find out how to act and react flexibly as events occur, position your brand in the always-on world of the Web, and avoid embarrassing mistakes and missteps. Real-Time Marketing and PR will also enable you to: Develop a business culture that encourages speed over sloth Read buying signals as people interact with your online information Crowdsource product development, naming, and even marketing materials such as online videos Engage reporters to shape stories as they are being written Command premium prices by delivering products at speed Deploy technology to listen in on millions of online discussions and instantly engage with customers and buyers Scale and media buying power are no longer a decisive advantage. What counts today is speed and agility. While your competitors scramble to adjust, you can seize the initiative, open new channels, and grow your brand. Master Real-Time Marketing and PR today and become the first to act, the first to respond, and the first to win!
Real-time and embedded systems face the same development challenges as traditional software: shrinking budgets and shorter timeframes. However, these systems can be even more difficult to successfully develop due to additional requirements for timeliness, safety, reliability, minimal resource use, and, in some cases, the need to support rigorous industry standards. In Real-Time Agility, leading embedded-systems consultant Bruce Powel Douglass reveals how to leverage the best practices of agile development to address all these challenges. Bruce introduces the Harmony/ESW process: a proven, start-to-finish approach to software development that can reduce costs, save time, and eliminate potential defects. Replete with examples, this book provides an ideal tutorial in agile methods for real-time and embedded-systems developers. It also serves as an invaluable “in the heat of battle” reference guide for developers working to advance projects, both large and small. Coverage includes How Model-Driven Development (MDD) and agile methods work synergistically The Harmony/ESW process, including roles, workflows, tasks, and work products Phases in the Harmony/ESW microcycle and their implementation Initiating a real-time agile project, including the artifacts you may (or may not) need Agile analysis, including the iteration plan, clarifying requirements, and validation The three levels of agile design: architectural, mechanistic, and detailed Continuous integration strategies and end-of-the-microcycle validation testing How Harmony/ESW’s agile process self-optimizes by identifying and managing issues related to schedule, architecture, risks, workflows, and the process itself
Hackman (social and organizational psychology, Harvard U.) identifies the factors of being a team leader that will enable a team to work together efficiently to achieve organizational goals. He suggests that five conditions are necessary: having a real team, a compelling direction, an enabling team structure, a supportive organizational context, and expert team coaching. He integrates insights from interviews with team leaders with concepts from the social sciences. Annotation copyrighted by Book News, Inc., Portland, OR
With Real Time Strategic Change, Robert Jacobs advocats a complete redesign of the way organisations change, and provides a practical guide through the entire change process.
The story of Kairos, a thriving Tuesday night worship gathering in suburban Nashville for young single and married adults, will inspire other churches in their young adult ministry efforts.
Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --