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Succeeding at leading--find out how in Pat Williams' "ultimate leadership book." You'll learn the essential skills to help your people achieve, in whatever setting you serve.
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
As Christian leaders, should we solve our problems using the secular strategies of best-selling management books, or is there another way? John White says that Nehemiah provides the model we need for excellence in leadership. With wisdom and biblical insight, he shows how to be action-oriented and prayer-oriented, a firm leader and a servant, a realist and a visionary.
Leading for Equity tells the compelling story of the Montgomery County (Maryland) Public Schools and its transformation—in less than a decade—into a system committed to breaking the links between race and class and academic achievement. In chapters organized around six core themes, the authors lay out the essential elements of MCPS’s success. They identify key lessons other districts can draw from MCPS’s experience and offer a framework for applying them. A dramatic departure from “business as usual,” MCPS has won nationwide attention as a compelling model for tackling the achievement and opportunity issues that confront our nation as a whole.
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
With wisdom and sharp biblical insight, John White points to the life of Nehemiah, showing us a man of prayer and a man of action; firm leader and servant of his people; realist and visionary, and above all, man of God.
In this internationally bestselling sequel to the classic business book In Search of Excellence, Tom Peters and Nancy Austin reveal the secrets of a management revolution. The authors show how by mixing attention to detail with values, vision and integrity, you can achieve long-term excellence. The heart and soul of the management revolution is leadership which mixes tough-mindedness with tenderness, enabling every employee to take possession of their own achievements, and which demands that each person becomes an innovative contributor to the company's success. Dedicated to imaginative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service.
What is leadership? What is organizational culture, and why does it matter? How can you ensure your organization excels even while others fail? As the CEO and CLO of a large distributed multi-site and multi-state organization, Dr. Fardad Fateri and James E. York are certainly qualified to answer these questions and more-between them, they have decades of experience leading businesses and organizations at every level. Now for the first time they've put their collected wisdom into an essential book explaining how to take your organization to top levels of performance. The magic word is one you've heard but perhaps not fully considered: culture. At a time of economic uncertainty, it's more vital than ever that your organization's culture encourages passion, responsibility, and success. But how? Read on to discover: -How to transform your organization from one of failure, cynicism, and weakness to one of success, peak performance, and responsibility. -How to display breakthrough leadership traits that will help foster a positive organizational culture. -Real-life examples of great organizational cultures, as well as hands-on lessons. With an ever-increasing gap between organizations that fail and those that skyrocket, the question isn't whether you should read A Culture of Excellence-it's whether you can afford not to!
How can well-meaning but sometimes ill-prepared laypeople guide the path of a church body? A leadership expert provides the secret, which lies in offering effective, practical training.
"It brings into focus the many aspects of equity and equality in one source. It makes an excellent base for some meaningful discussion of these issues by those working with aspiring educator leaders, as well as those already in the field." Deborah A. Drugan, Principal General John J. Stefanik Elementary School, Chicopee, MA When true equity prevails, all students can be successful students! Do you dream of success for every student? Do you dream of raising achievement for each and every child to meet the requirements of the No Child Left Behind Act? Historically, underserved students—children of color, children from low-income families, English language learners—all deserve to live this dream. Creating an equitable learning environment in which all students thrive is possible—with this guide you can turn dreams into reality for your school. Leadership for Equity and Excellence encourages school leaders and teachers to develop creative strategies for student advancement using tools such as accountability, equity audits, and proactive redundancy. Scheurich and Skrla demonstrate how deeply held beliefs manifest as biases, preventing educators from unlocking their students′ potential. The authors also examine the U.S. education achievement gap, and suggest several concepts for overcoming this gap, such as: Eliminating "can′t" from your vocabulary Using creativity, perseverance, and persistence Envisioning educators as civil rights workers Moving beyond harmful, but entrenched, biases Understanding the cultures and backgrounds of each student Children of color excelling in school . . . children from low-income homes thriving academically . . . classrooms, communities, and even a nation of people becoming truly equal—this is the living dream of today′s educators.