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Given widespread media attention to issues of crime and its prevention, police heroism, and new modes of police-community involvements, this international collection is timely. It is unique in examining ways in which police and citizens communicate across a range of contexts and problem areas. While much attention is afforded the critical roles of communication by police agencies, there has been little recourse to communication science and its theories. Likewise, the latter has not, until recently, concerned itself with analyzing police-citizen interactions. This volume examines the character of such encounters, forging new theoretical frameworks having implications for practice in many instances. Topics include media portrayals of law enforcement, communication and new technologies within police culture, domestic violence, hate crimes, stalking, sexual abuse, and hostage negotiations. This book should be relevant not only to a range of social sciences besides Communication scholars and students, but also to practitioners working in the field.
This book is intended for police officers who want to improve their communication skills in the context of implementing the goals and objectives of community policing. The first chapter discusses basic communication principles that explain how a message is sent and received. It examines the content and relational message components, communication context, verbal and nonverbal codes, channel, and feedback. Chapter 2 is designed to improve an officer's interpersonal communication, as community policing increases the number of interactions between an officer and the community. Chapter 3 considers the dynamics of work groups. Step-by-step instructions are provided for planning and leading a small, task-oriented group meeting. Chapter 4 focuses on public speaking, as it teaches officers how to prepare and deliver a talk before a group; and Chapter 5 instructs officers in how to prepare for and lead a community meeting. Topics cover selecting a presentation format, planning the details of your meeting, and dealing with a hostile audience. Remaining chapters focus on creative problem-solving techniques, ways to convince others to support a creative solution and become involved in an action plan for change, and ways to publicize a program through the media and other means.
The Rowman & Littlefield Handbook of Policing, Communication, and Society brings together well-regarded academics and experienced practitioners to explore how communication intersects with policing in areas such as cop-culture, race and ethnicity, terrorism and hate crimes, social media, police reform, crowd violence, and many more. By combining research and theory in criminology, psychology, and communication, this handbook provides a foundation for identifying and understanding many of the issues that challenge police and the public in today’s society. It is an important and comprehensive analysis of the enormous changes in the roles of gender in society, digital technology, social media, and organizational structures have impacted policing and public perceptions about law enforcement.
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Arresting Communication: The Academy Edition was written by Lt. Jim Glennon a 30 year law enforcement veteran who also taught at a Police Academy for 12 years. The book can be used by academies as a blueprint for training as well as by recruit officers looking for the tools necessary to communicate effectively during any type of interaction. It includes subjects such as: body language, proxemics, detecting deception, how to get confessions, developing rapport, avoiding citizen complaints, and understanding the fundamental needs of the Human Animal. In addition, the book advises those entering the profession on how to make it through the Academy as well as the subsequent Probation Period that follows graduation and employment.
For courses in Police Community Relations or Community Policing An up-to-date, interdisciplinary approach to understanding and practicing positive police-community relations Police-Community Relations and the Administration of Justice, Ninth Edition, continues the theme of citizen participation, emphasizes why it is critical to the effectiveness of the criminal justice system, and addresses the dynamic nature of police-community relations. The book focuses on the importance of and strategies for positive police-community interactions and addresses the internal and external communities the police serve. The text's interdisciplinary approach draws data and discussions from a wide range of disciplines and gives students a well-rounded perspective to help them better understand and practice positive police-community relations. The Ninth Edition includes updated data and references throughout; new ideas for addressing the ongoing changes in police-community relations; new insights on how the police organization fits with the community it serves; enhanced information on the dynamics of policing realities; a look at the different levels of communication and how to improve communications; the relationships between the media and the police; and more.
Effective Communication in Criminal Justice is the perfect companion for any criminal justice course that discusses communication and writing. Authors Robert E. Grubb and K. Virginia Hemby teach you how to be both an effective writer and communicator—essential skills for anyone interested in criminal justice. Going beyond report writing, this book helps you become more confident presenter and digital communicator while encouraging you to adapt your communication style to meet the needs of diverse populations. You will not only improve your communication and writing skills, but also gain specific strategies for succeeding in careers related to policing, courts, corrections, and private security. Key Features Specific coverage of effective communication strategies that relate to each area of criminal justice, offers you a robust overview of all aspects of communication in the criminal justice field. Unique coverage of nonverbal communication, digital communication, conflict resolution, and communication with special populations helps you learn to adapt your communication style to specific situations. Helpful checklists remind you to keep practicing good communication techniques. Real-world examples of effective communication in criminal justice show you how the concepts are relevant to your future career. End-of-chapter discussion questions and ethical issue exercises provide you with the opportunity to practice and apply the concepts covered in each chapter.
For courses in Report Writing, Law Enforcement Communications, Law Enforcement Technical Writing, and Criminal Justice Communications. Written and Interpersonal Communication Methods for Law Enforcement is a practical and easy to read guide to oral and written communications in the law enforcement and criminal justice fields. It helps students master communication skills, theories, and issues; provides practical examples and exercises; and includes helpful guides for improving spelling, vocabulary, and overall writing. The text includes both general theories and techniques to improve communication, and specific guidelines for writing documents common in the field, such as affidavits and search warrants.
Policing the Media is an investigation into one of the paradoxes of the mass-mediated age. Issues, events, and people that we "see" most on our television screens are often those that we understand the least. David Perlmutter examined this issue as it relates to one of the most frequently portrayed groups of people on television: police officers. Policing the Media is a report on the ethnography of a police department, derived from the author′s experience riding on patrol with officers and joining the department as a reserve policeman. Drawing upon interviews, personal observations, and the author′s black-and-white photographs of cops and the "clients," Perlmutter describes the lives and philosophies of street patrol officers. He finds that cops hold ambiguous attitudes toward their television comrades, for much of TV copland is fantastic and preposterous. Even those programs that boast gritty realism little resemble actual police work. Moreover, the officers perceive that the public′s attitudes toward law enforcement and crime are directly (and largely nefariously) influenced by mass media. This in turn, he suggests, influences the way that they themselves behave and "perform" on the street, and that unreal and surreal expectations of them are propagated by television cop shows. This cycle of perceptual influence may itself profoundly impact the contemporary criminal justice system, on the street, in the courts, and in the hearts and minds of ordinary people.