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Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
An Introduction to Knowledge Engineering presents a simple but detailed exp- ration of current and established work in the ?eld of knowledge-based systems and related technologies. Its treatment of the increasing variety of such systems is designed to provide the reader with a substantial grounding in such techno- gies as expert systems, neural networks, genetic algorithms, case-based reasoning systems, data mining, intelligent agents and the associated techniques and meth- ologies. The material is reinforced by the inclusion of numerous activities that provide opportunities for the reader to engage in their own research and re?ection as they progress through the book. In addition, self-assessment questions allow the student to check their own understanding of the concepts covered. The book will be suitable for both undergraduate and postgraduate students in computing science and related disciplines such as knowledge engineering, arti?cial intelligence, intelligent systems, cognitive neuroscience, robotics and cybernetics. vii Contents Foreword vii 1 An Introduction to Knowledge Engineering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Section 1: Data, Information and Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Section 2: Skills of a Knowledge Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Section 3: An Introduction to Knowledge-Based Systems. . . . . . . . . . . . . . . . . 18 2 Types of Knowledge-Based Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Section 1: Expert Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Section 2: Neural Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Section 3: Case-Based Reasoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Section 4: Genetic Algorithms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Section 5: Intelligent Agents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Section 6: Data Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3 Knowledge Acquisition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 4 Knowledge Representation and Reasoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Section 1: Using Knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Section 2: Logic, Rules and Representation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Section 3: Developing Rule-Based Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Section 4: Semantic Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using robust software, this book focuses on learning assistants for evidence-based reasoning that learn complex problem solving from humans.
Clinical Engineering Handbook, Second Edition, covers modern clinical engineering topics, giving experienced professionals the necessary skills and knowledge for this fast-evolving field. Featuring insights from leading international experts, this book presents traditional practices, such as healthcare technology management, medical device service, and technology application. In addition, readers will find valuable information on the newest research and groundbreaking developments in clinical engineering, such as health technology assessment, disaster preparedness, decision support systems, mobile medicine, and prospects and guidelines on the future of clinical engineering.As the biomedical engineering field expands throughout the world, clinical engineers play an increasingly important role as translators between the medical, engineering and business professions. In addition, they influence procedures and policies at research facilities, universities, and in private and government agencies. This book explores their current and continuing reach and its importance. Presents a definitive, comprehensive, and up-to-date resource on clinical engineering Written by worldwide experts with ties to IFMBE, IUPESM, Global CE Advisory Board, IEEE, ACCE, and more Includes coverage of new topics, such as Health Technology Assessment (HTA), Decision Support Systems (DSS), Mobile Apps, Success Stories in Clinical Engineering, and Human Factors Engineering
This volume provides comprehensive single-volume coverage of both the theory and the applications of knowledge-based systems.
Knowledge Engineering (KE) is a field within artificial intelligence that develops knowledgebased systems. KE is the process of imitating how a human expert in a specific domain would act and take decisions. It contains large amounts of knowledge, like metadata and information about a data object that describes characteristics such as content, quality, and format, structure and processes. Such systems are computer programs that are the basis of how a decision is made or a conclusion is reached. It is having all the rules and reasoning mechanisms to provide solutions to real-world problems. This book presents an extensive collection of the recent findings and innovative research in the information system and KE domain. Highlighting the challenges and difficulties in implementing these approaches, this book is a critical reference source for academicians, professionals, engineers, technology designers, analysts, undergraduate and postgraduate students in computing science and related disciplines such as Information systems, Knowledge Engineering, Intelligent Systems, Artifi cial Intelligence, Cognitive Neuro - science, and Robotics. In addition, anyone who is interested or involved in sophisticated information systems and knowledge engineering developments will find this book a valuable source of ideas and guidance.
This logical and integrated approach to implementation of expert systems shows how an expert system is conceived and built using commercially available ES Shells. Taking a single coherent example, it follows the implementation team from initial evaluation of a problem through knowledge engineering steps and implementation tricks to the completion of a deliverable system. The book follows the team as they grapple with management problems, design issues, and delivery/validation. Theoretical material is introduced in the order of design problems faced by the team, providing a clear framework for all topics discussed. As the project progresses, increasingly sophisticated techniques are introduced and illustrated in detail.
Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the strategic framework for strategic management, knowledge services leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. This book provides prescriptive direction for the professional work of the knowledge strategist, who is the organization’s management/leader with responsibility, authority, and accountability for the success of the organization’s knowledge domain. "Wisely optimistic, with helpful hints for the management of knowledge services." Frances Hesselbein, Presidential Medal of Freedom recipient, former CEO, Girl Scouts of the USA "Devotedly ‘Druckerian’ in outlook, the St. Clair and Levy book rightly emphasizes the leadership and organizational cultural aspects of enterprise knowledge, constants that do not change rapidly, and that constitute much of the difference between success and failure." Timothy Wood Powell, President, The Knowledge Agency and Author, The Value of Knowledge