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The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Rachel Friedman has always been the consummate good girl who does well in school and plays it safe, so the college grad surprises no one more than herself when, on a whim (and in an effort to escape impending life decisions), she buys a ticket to Ireland, a place she has never visited. There she forms an unlikely bond with a free-spirited Australian girl, a born adventurer who spurs Rachel on to a yearlong odyssey that takes her to three continents, fills her life with newfound friends, and gives birth to a previously unrealized passion for adventure. As her journey takes her to Australia and South America, Rachel discovers and embraces her love of travel and unlocks more truths about herself than she ever realized she was seeking. Along the way, the erstwhile good girl finally learns to do something she’s never done before: simply live for the moment.
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Winner of a Coretta Scott King Illustrator Medal and the Boston Horn Book Award A simple, powerful book for children, about an absent father and the love he leaves behind Every morning, I play a game with my father.He goes knock knock on my doorand I pretend to be asleeptill he gets right next to the bed.And my papa, he tells me, "I love you." But what happens when, one day, that "knock knock" doesn't come? This powerful and inspiring book shows the love that an absent parent can leave behind, and the strength that children find in themselves as they grow up and follow their dreams.
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Kids can't get enough of laughter--so they can't get enough of Rob Elliot's hilarious joke books! Knock-Knock Jokes for Kids is an all-new collection of knock-knock jokes that will have kids and kids-at-heart rolling in the aisles. Jokes like Knock knock. Who's there? Ben. Ben who? Ben away for a while but I'm back now With more than 2 million copies sold of his first book, Laugh-Out-Loud Jokes for Kids, it's clear that kids (and their adults) are looking for clean, lighthearted humor--and Rob Elliott delivers.
It's not easy to put on weight. Everywhere you look it seems there's another excuse not to eat. Too busy for snacktime or meals, the incessant desire to exercise - sometimes it feels as if the odds are stacked against you! This guide helps to learn how to discover your inner corpulence and wean yourself off exercise forever.
A Coretta Scott King Author Honor and Boston Globe / Horn Book Honor winner!"Powerful.... Johnson writes about the long shadows of the past with such ambition that any reader with a taste for mystery will appreciate the puzzle Candice and Brandon must solve." -- The New York Times Book ReviewWhen Candice finds a letter in an old attic in Lambert, South Carolina, she isn't sure she should read it. It's addressed to her grandmother, who left the town in shame. But the letter describes a young woman. An injustice that happened decades ago. A mystery enfolding its writer. And the fortune that awaits the person who solves the puzzle.So with the help of Brandon, the quiet boy across the street, she begins to decipher the clues. The challenge will lead them deep into Lambert's history, full of ugly deeds, forgotten heroes, and one great love; and deeper into their own families, with their own unspoken secrets. Can they find the fortune and fulfill the letter's promise before the answers slip into the past yet again?
From the author of How to Train Your Dragon: Two young heroes fight to save their beloved homes in the next thrilling installment of the internationally bestselling Wizards of Once series. Xar and Wish are heroes with a huge task ahead -- confronting the Nuckalavee is not for the fainthearted. But with Magic and Iron together, they might just have a chance of saving their beloved homes from those who seek to destroy everything they hold dear. The third electrifying book in The Wizards of Once series fizzes with magic and introduces us to a host of glorious new characters: bears and piskies and magical pins and needles to name but a few. Beloved bestselling author Cressida Cowell once again brings her trademark wit and stunning combination of action, adventure, humor, and incredible artwork to this epic new adventure, sure to transport and enchant readers. Stunningly written, magnificent in scope, hilarious and thrilling, Knock Three Times immerses you in a world you won't ever wish to leave.