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Passenger air travel is at an all-time high, and airports are investing in the infrastructure needed to meet demand. This report contains a comprehensive review of the role of the federal government in airport infrastructure funding and financing.
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description