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Dental Reception and Practice Management 2nd Edition is the dental office administrator’s essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council’s Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act. Provides practical advice for dental receptionists wishing to upgrade their skills Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience Looks at new standards and regulations put into effect Offers concrete suggestions to improve dental practices and further patient health Includes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.
First multi-year cumulation covers six years: 1965-70.
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Economic changes in a globalized world require businesses to create new management practices to remain competitive and successful. While a network paradigm is a key management development, the effective application of this paradigm in organizational practice is complicated by differing interpretations and approaches. Therefore, it is important to thoroughly understand the applicable factors and mechanisms to an efficacious business network. Networked Business Models in the Circular Economy provides innovative insights into achieving synergy through the cooperation of many business partners and organizations and adapting operational strategies for the whole network. While highlighting topics such as smart mobility, digital solutions, and green supply chain, this publication is ideally designed for organizational managers, entrepreneurs, economists, management scientists, business analyzers, financial consultants, researchers, and students seeking current research on the dynamical contributions required to achieve mutual growth.
Introducing theories and concepts essential for human services administration, this book covers organization theory and management, budgeting and financial management, personnel administration and labor relations, laws and regulations, innovation and change, and data administration and information systems. The author explores bioethics and managing "Babies Doe," legal right to refuse treatment, nursing home payments, and more. He applies important general concepts to specific concerns such as organizational structure and service delivery arrangements, internal financial planning, innovations in drug services delivery, and implementing medical information systems.
The main purpose of this book is to provide clear, straightforward information about the key requirements relating to health and safety in dental practices, with a practical and user-friendly approach to help manage these issues on a day-to-day basis. It assists practice managers, dentists, dental nurses and other team members in making health and safety 'second nature' by integrating it into their usual routine - thereby preventing accidents, addressing unacceptable working practices, and maintaining professional standards in order to ensure, so far as is reasonable, the protection of employees and patients. The book offers comprehensive coverage of all major topics, from the handling of hazardous substances to the management of medical emergencies. Each chapter includes: A tab for ease of reference A bulleted list outlining the scope of the chapter A list of figures An introduction to the subject and its relevance to the dental practice A list of key legislation relating to the subject The subject content broken down into sub-headings A summary to help reflection and recollection An action check list to measure against existing working practices frequently asked questions to assist in practical application Each topic is covered with specific reference to dental practice needs, with all the necessary detail but no excessive technicality. Ultimately, this book shows how a healthy and safe workplace is eminently achievable.
Six dental schools have closed in the last decade and others are in jeopardy. Facing this uncertainty about the status of dental education and the continued tension between educators and practitioners, leaders in the profession have recognized the need for purpose and direction. This comprehensive volumeâ€"the first to cover the education, research, and patient care missions of dental schoolsâ€"offers specific recommendations on oral health assessment, access to dental care, dental school curricula, financing for education, research priorities, examinations and licensing, workforce planning, and other key areas. Well organized and accessible, the book: Recaps the evolution of dental practice and education. Reviews key indicators of oral health status, outlines oral health goals, and discusses implications for education. Addresses major curriculum concerns. Examines health services that dental schools provide to patients and communities. Looks at faculty and student involvement in research. Explores the relationship of dental education to the university, the dental profession, and society at large. Accreditation, the dental workforce, and other critical policy issues are highlighted as well. Of greatest interest to deans, faculty, administrators, and students at dental schools, as well as to academic health centers and universities, this book also will be informative for health policymakers, dental professionals, and dental researchers.
Healthcare has suffered from a series of scandals where trust and patient confidence has been questioned. This timely book examines recent case studies involving every aspect of healthcare provision including the Shipman and Alder Hey cases. It shows how positive lessons can be learnt from these experiences to improve health and healthcare. The contributors offer practical advice based on their extensive and broad experience on how to regain trust between patient and practitioner following these difficulties. They demonstrate how doctors and other healthcare professionals can introduce ways to reduce error and mistrust and describe how to work better with press the public and patients. It is essential reading for all healthcare professionals policy makers shapers and commentators and those representing patient groups. 'The context of this volume is clear - the Bristol paediatric cardiac surgery debacle the Alder Hey scandal around retention and use of dead children's organs without consent and the Harold Shipman murders largely of elderly women in their own homes by their own GP. No surprise then that a first analysis suggests a breakdown of trust. But what the various authors argue for in this volume is both a more careful commentary and a series of complex responses. Real change is gradual a response to a narrative rather than to a single shock to the system. Professional leadership cross-disciplinary working with patients and the public is what will rebuild trust trust based on honesty on listening and on a strong sense of shared values. But it is possible and desirable. The authors have hit on what is 'essentially the 'way through this'!' Julia Neuberger in the Foreword