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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.
"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.
This book constitutes the refereed proceedings of the 4th International Conference on Software and Data Technologies, ICSOFT 2009, held in Sofia, Bulgaria, in July 2009. The 19 revised full papers presented together with two invited papers were carefully reviewed and selected as best papers from 212 submissions. The papers are organized in topical sections on enterprise software technology; software engineering; distributed systems; data management; knowledge-based systems.
This book constitutes the proceedings of the 17th International Conference on Research Challenges in Information Sciences, RCIS 2023, which took place in Corfu, Greece, during May 23–26, 2023. It focused on the special theme "Information Science and the Connected World". The scope of RCIS is summarized by the thematic areas of information systems and their engineering; user-oriented approaches; data and information management; business process management; domain-specific information systems engineering; data science; information infrastructures, and reflective research and practice. The 28 full papers presented in this volume were carefully reviewed and selected from a total of 87 submissions. The book also includes 15 Forum papers and 6 Doctoral Consortium papers. The contributions were organized in topical sections named: Requirements; conceptual modeling and ontologies; machine learning and analytics; conceptual modeling and semantic networks; business process design and computing in the continuum; requirements and evaluation; monitoring and recommending; business process analysis and improvement; user interface and experience; forum papers; doctoral consortium papers. Two-page abstracts of the tutorials can be found in the back matter of the volume.
Electronic documents frequently include contributions from different human and non-human sources. The Web, for instance, offers ever-changing content and services which can perform activities during document creation. This thesis introduces a solution for collaborative document creation which maps contributions of human and non-human participants to software services. The joint flexible composition and coordination of these services leads to a novel understanding of dynamic Web-based documents.
Data analysis is an important part of modern business administration, as efficient compilation of information allows managers and business leaders to make the best decisions for the financial solvency of their organizations. Understanding the use of analytics, reporting, and data mining in everyday business environments is imperative to the success of modern businesses. Applying Business Intelligence Initiatives in Healthcare and Organizational Settings incorporates emerging concepts, methods, models, and relevant applications of business intelligence systems within problem contexts of healthcare and other organizational boundaries. Featuring coverage on a broad range of topics such as rise of embedded analytics, competitive advantage, and strategic capability, this book is ideally designed for business analysts, investors, corporate managers, and entrepreneurs seeking to advance their understanding and practice of business intelligence.
Process Modeling Style focuses on other aspects of process modeling beyond notation that are very important to practitioners. Many people who model processes focus on the specific notation used to create their drawings. While that is important, there are many other aspects to modeling, such as naming, creating identifiers, descriptions, interfaces, patterns, and creating useful process documentation. Experience author John Long focuses on those non-notational aspects of modeling, which practitioners will find invaluable. - Gives solid advice for creating roles, work products, and processes - Instucts on how to organize and structure the parts of a process - Gives examples of documents you should use to define a set of processes
In addition to capital infrastructure and consumers, digital information created by individual and corporate consumers of information technology is quickly being recognized as a key economic resource and an extremely valuable asset to a company. Organizational, Legal, and Technological Dimensions of Information System Administration recognizes the importance of information technology by addressing the most crucial issues, challenges, opportunities, and solutions related to the role and responsibility of an information system. Highlighting various aspects of the organizational and legal implications of system administration, this reference work will be useful to managers, IT professionals, and graduate students who seek to gain an understanding in this discipline.
Exclusively for Leadership Journey graduates, Leadership Journey II - Moving Beyond the Barriers(tm) is a coaching program focused on the application of concepts and the development of comprehensive individual action plans. While Leadership Journey I provided the road map of tools, Leadership Journey II is dedicated to clearly assessing what you as an individual desire to change in order to achieve your professional and career vision. by working with a coach, new concepts are tested and applied, barriers are minimized if not eliminated, and you become positioned to realize your vision, mission and goals. Obtain insights for: * Achieving WORK DESIRES and EXPECTATIONS * Managing CHANGE while supporting your vision * Developing TRUST within yourself and others * Learning to INFLUENCE positively and with authority * Mechanisms for COPING and STRESS * TIME MASTERY that eliminates detractors impeding results
ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.