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This book presents the findings, applications, and theoretical underpinnings of a unique leadership communication model: motivating language theory. Drawing from management, social science, and communication theories, motivating language theory demonstrates how leader-to-follower speech improves employee and organizational well-being and drives positive workplace outcomes (such as employee performance, retention, and job satisfaction) in a wide array of settings. It presents an integrated model based on empirical findings and theoretical developments from the past three decades to explore the three dimensions of motivating language: direction giving language, empathetic language, and meaning-making language. It will be a comprehensive source for its empirical relationships, generalizability, theoretical basis, and future directions for research and practice.
Trust is a crucial facet of social functioning that feeds into our relationships with individuals, groups, and organizations. The Psychology of Interpersonal Trust: Theory and Research examines existing theories, frameworks, and models of trust as well as the methods and designs for examining it. To fully examine how interpersonal trust impacts our lives, Rotenberg reviews the many essential topics trust relates to, including close relationships, trust games, behavioural trust, and trust development. Designed to encourage researchers to recognize the links between different approaches to trust, this book begins with an overview of the different approaches to interpersonal trust and a description of the methods used to investigate it. Following on from this, each chapter introduces a new subtopic or context, including lying, adjustment, socialization, social media, politics, and health. Each subtopic begins with a short monologue (to provide a personal perspective) and covers basic theory and research. Rotenberg’s applied focus demonstrates the relevance of interpersonal trust and highlights the issues and problems people face in contemporary society. This is essential reading for students, researchers, and academics in social psychology, especially those with a specific interest in the concept of trust.
This volume in the Routledge Global Human Resource Management Series is dedicated to analyzing the process of trust development between managers and subordinates in different countries of the main cultures of the world. Behaviors and trust are linked in a process that can reinforce or diminish the trust between the two parties. This book examines that process in an array of countries, contextualizing each setting through a brief historical, institutional, and cultural overview. Addressing the dominant HR practices and the main local leadership styles of each country, it draws upon an extensive country-by-country data set of leader-subordinate trust to analyze the universal and culturally-specific elements of this process. With its rigorous research, insightful analysis, and consistent presentation, this book will help readers to systematically compare the process across countries to draw conclusions and analyze HR implications. This book is intended as a text for graduate courses in Cross Cultural Business, International Human Resource Management and Cross Cultural Organisational Psychology. In addition to a student market, the text will also be of interest to the reflective practitioner operating in different cultural settings who requires a contextual knowledge of key aspects of workplace relations, management style and host country situation.
The purpose of the current study was to examine the role of Confucian values in the relationship between subordinate's social status (in-group vs. out-group) and organizational outcomes such as interpersonal trust, interpersonal justice, and information sharing. A survey was conducted with 46 supervisors and 210 subordinates in a corporate sample from South Korea. The analysis was performed using Hierarchical Linear Modeling. The results reveal that supervisors' Confucian values moderated the relationship between in-group perception and organizational outcomes including interpersonal trust, interpersonal justice, and information sharing. However, the hypotheses that Confucian values would lead to lower interpersonal trust, interpersonal justice, and information sharing perceived by out-group subordinates was not supported. Instead, it was found that Confucian values strengthened the positive effect of subordinates' in-group status on interpersonal trust, interpersonal justice, and information sharing. Limitations and future research are discussed.
"The Trouble with Trust" poses the question: if trust is considered to be important for successful cooperation, why don't high-trust work relationships predominate? Part of the explanation, the author argues, is that it is particularly difficult to build and maintain trust in work relations.
Research Paper (undergraduate) from the year 2008 in the subject Leadership and Human Resources - Miscellaneous, grade: 1,0, University of Applied Sciences Berlin, course: Human Resource Management , language: English, abstract: ‘Trust permits risk, which permits change, which permits growth.’ You know when you have trust; you know when you don’t have trust. Trust is built and maintained by many small actions over time. In the business environment, trust is also warned, over time, through day-to-day actions making the right choices even in difficult situations. There is a human need to trust and respect the leaders into whose hands we deliver ourselves. Trust forms the foundation for effective communication, employee retention, and employee motivation and contribution of discretionary energy, the extra effort that people voluntarily invest in work. When trust exists in a company or in a relationship, almost everything else is easier and more comfortable to achieve. A manager will not get top performance out of any employee who does not trust him. Without the employees' trust managers will not get that spark of creativity from them that is so important. Employees will not innovate that one little idea that could have kept a company ahead of its competitor. Yet, even in a company in which trust is a priority, things happen daily that can injure trust. Trust is the crucial ingredient of organisational effectiveness. Building it, maintaining it, and restoring it when it is damaged must be at the top of every manager’s agenda. Trust is not a matter of technique, but of character; managers are trusted because of their way of being, not because of their polished exteriors or their expertly crafted communications. Gaining employees trust is about telling the truth, even when it is difficult, and being truthful, authentic. Of course, there are no fixed rules of how to gain trust from your employees. But there are some easy but important guidelines that help managers creating a business environment where trust has the chance to build and maintain.
The effective functioning of a democratic society—including social, business, and political interactions—largely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. In their timely volume, Trust and Distrust in Organizations, editors Roderick M. Kramer and Karen S. Cook have compiled the most important research on trust in organizations, illuminating the complex nature of how trust develops, functions, and often is thwarted in organizational settings. With contributions from social psychologists, sociologists, political scientists, economists, and organizational theorists, the volume examines trust and distrust within a variety of settings—from employer-employee and doctor-patient relationships, to geographically dispersed work teams and virtual teams on the internet. Trust and Distrust in Organizations opens with an in-depth examination of hierarchical relationships to determine how trust is established and maintained between people with unequal power. Kurt Dirks and Daniel Skarlicki find that trust between leaders and their followers is established when people perceive a shared background or identity and interact well with their leader. After trust is established, people are willing to assume greater risks and to work harder. In part II, the contributors focus on trust between people in teams and networks. Roxanne Zolin and Pamela Hinds discover that trust is more easily established in geographically dispersed teams when they are able to meet face-to-face initially. Trust and Distrust in Organizations moves on to an examination of how people create and foster trust and of the effects of power and betrayal on trust. Kimberly Elsbach reports that managers achieve trust by demonstrating concern, maintaining open communication, and behaving consistently. The final chapter by Roderick Kramer and Dana Gavrieli includes recently declassified data from secret conversations between President Lyndon Johnson and his advisors that provide a rich window into a leader's struggles with problems of trust and distrust in his administration. Broad in scope, Trust and Distrust in Organizations provides a captivating and insightful look at trust, power, and betrayal, and is essential reading for anyone wishing to understand the underpinnings of trust within a relationship or an organization. A Volume in the Russell Sage Foundation Series on Trust
element of relationships between entities, but, above all, it positively influences the building of an organization's intellectual capital. This capital can be defined in different ways, but its definition always references elements that determine the potential of sustainable organizations, often in human, social, relational, organizational, and innovation dimensions. Trust is increasingly becoming the key determinant of this capital (Kożuch, Lenart-Gansiniec, 2017). Trust also has a number of different definitions. However, the basis of many of these definitions is the building of relationships focused on developing some kind of individual or inter-organizational link. Organizational trust is a complicated concept, and it is the basis of all organized activities performed by people in the organization, largely because trust is needed to develop relationships with integrity and commitment. Thus, it is interesting to study the relationship between trust and the building of the intellectual capital of sustainable organizations. Indeed, intellectual capital plays a special role here. It is a guide and a platform for achieving not only a competitive advantage for the sustainable organization, but also a source of value creation in the short and long term. Thus, this strategic hybrid, composed of a business model, strategy, and business processes, is favorable to the development of intellectual capital (Jabłoński 2017). Trust is an element that ties this capital to relationships in business. Moreover, it has an integrated character (R.C. Mayer, J. H. Davis, F. D. Schoorman 1995). Assuming that, nowadays, the network paradigm is becoming increasingly important, it is worth asking how the mechanism of building trust-based intellectual capital in a sustainable organization functions as its key asset in the network environment.
Numerous studies show that people will rise, or fall, to the level where their superiors believe them capable. As a manager, it is up to you to have high expectations for your employees, and to communicate those expectations to them. In Pygmalion in Management, J. Sterling Livingston urges you to understand the power you have over your subordinates' success, and use it to benefit everyone involved. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.