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This book reports on research findings and practical lessons featuring advances in the areas of digital and interaction design, graphic design and branding, design education, society and communication in design practice, and related ones. Gathering the proceedings of the 7th International Conference on Digital Design and Communication, Digicom 2023, held on November 9-11, 2023, as a hybrid event, in/from Barcelos, Portugal, this book continues the tradition of the previous ones reporting on new design strategies to foster digital communication within and between the society, institutions and brands. By highlighting innovative ideas and reporting on multidisciplinary projects, it offers a source of inspiration for designers of all kinds, including graphic and web designers, UI, UX and social media designers, and to researchers, advertisers, artists, and brand and corporate communication managers alike.
The Comprehensive Guide to Engineering and Implementing Privacy Best Practices As systems grow more complex and cybersecurity attacks more relentless, safeguarding privacy is ever more challenging. Organizations are increasingly responding in two ways, and both are mandated by key standards such as GDPR and ISO/IEC 27701:2019. The first approach, privacy by design, aims to embed privacy throughout the design and architecture of IT systems and business practices. The second, privacy engineering, encompasses the technical capabilities and management processes needed to implement, deploy, and operate privacy features and controls in working systems. In Information Privacy Engineering and Privacy by Design, internationally renowned IT consultant and author William Stallings brings together the comprehensive knowledge privacy executives and engineers need to apply both approaches. Using the techniques he presents, IT leaders and technical professionals can systematically anticipate and respond to a wide spectrum of privacy requirements, threats, and vulnerabilities—addressing regulations, contractual commitments, organizational policies, and the expectations of their key stakeholders. • Review privacy-related essentials of information security and cryptography • Understand the concepts of privacy by design and privacy engineering • Use modern system access controls and security countermeasures to partially satisfy privacy requirements • Enforce database privacy via anonymization and de-identification • Prevent data losses and breaches • Address privacy issues related to cloud computing and IoT • Establish effective information privacy management, from governance and culture to audits and impact assessment • Respond to key privacy rules including GDPR, U.S. federal law, and the California Consumer Privacy Act This guide will be an indispensable resource for anyone with privacy responsibilities in any organization, and for all students studying the privacy aspects of cybersecurity.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
There is an intrinsic conflict between creating secure systems and usable systems. But usability and security can be made synergistic by providing requirements and design tools with specific usable security principles earlier in the requirements and design phase. In certain situations, it is possible to increase usability and security by revisiting design decisions made in the past; in others, to align security and usability by changing the regulatory environment in which the computers operate. This book addresses creation of a usable security protocol for user authentication as a natural outcome of the requirements and design phase of the authentication method development life cycle.
This essential overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals. The book begins with a historical overview of libraries and their transformation as information and technology hubs within their communities. It also covers the various specializations within the field emphasizing the exciting yet complex roles and opportunities for information professionals. With that foundation in place, it presents how libraries serve different kinds of communities, highlighting the unique needs of users across all ages and how libraries fulfill those needs through a variety of services, and addresses key issues facing information organizations as they meet user needs in the Digital Age. The book then concludes with career management strategies to guide library and information science professionals in building not only vibrant careers but vibrant information organizations for the future as well.
This book gathers new empirical findings fostering advances in the areas of digital and communication design, web, multimedia and motion design, graphic design, branding, and related ones. It includes original contributions by authoritative authors based on the best papers presented at the 6th International Conference on Digital Design and Communication, Digicom 2022, together with some invited chapters written by leading international researchers. They report on innovative design strategies supporting communication in a global, digital world, and addressing, at the same time, key individual and societal needs. This book is intended to offer a timely snapshot of technologies, trends and challenges in the area of design, communication and branding, and a bridge connecting researchers and professionals of different disciplines, such as graphic design, digital communication, corporate, UI Design and UX design.
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Web Systems Design and Online Consumer Behavior takes and interdisciplinary approach toward systems design in the online environment by providing an understanding of how consumers behave while shopping online and how certain system design elements may impact consumers' perceptions, attitude, intentions, and actual behavior. This book contains theoretical and empirical research from expert scholars in a number of areas including communications, psychology, marketing and advertising, and information systems. This book provides an integrated look at the subject area as described above to further our understanding of the linkage among various disciplines inherently connected with one another in electronic commerce.
Calling for future law reform, Burdon questions if you will have privacy in a world of ubiquitous data collection.