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In July 2002, the Government announced a public expenditure increase of £61 billion over three years, to be targeted at improving key public services. The three largest recipients of the extra funding were the Department for Education and Skills, the Department of Health and the Department for Transport. Following on from a NAO report on this topic (HCP 234, session 2003-04; ISBN 0102927103) published in January 2004, the Committee's report examines how these departments are using their extra resources, focusing on three main issues: the complexity of the service deliver chain, how they can secure further improvements in service quality, and performance monitoring and benchmarking. Conclusions reached include that, complex delivery chains and financing mechanisms need to be simplified, and a direct link established between funding and specific targets for service improvements. As all three departments deliver services indirectly through a network of partners and contractors, they need to ensure delivery partners have sufficient capability and capacity to deliver services effectively. Departments should also share information on their plans to increase delivery capacity more widely among key suppliers.
In recent years a great deal of effort has been put into improving risk management in departments and in 2002 this was given further impetus when a two year risk programme was launched by the Prime Minister. This report looks at the progress made since the previous NAO report in 2000 (HC 864 1999-2000, ISBN 0105569488). It is based on a survey of the 20 main Whitehall departments, focus groups of 27 departmental risk managers, comparisons with the private sector, academic research and five case studies. The general conclusion is that significant improvement has been made but more needs to be done to make effective risk management a central part of general management processes. The ability to take risks and innovate, keep projects on track and handle complex service delivery needs to be further developed.
This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.
This review represents a new policy approach for public sector reviews, linking the traditional thematic public employment and strategic human resource management (HRM) framework to public sector innovation and service delivery challenges in the Dominican Republic.
Government work forces are ageing even more rapidly than the rest of society. This book reviews the experience of nine OECD countries in dealing with this challenge.
Recognizing the inherent tensions and contradictions that result from managing people in organizations, Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. Continuing the award-winning tradition of previous editions, this Sixth Edition helps students to understand complex managerial puzzles and explores the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving. New to the Sixth Edition: Ethics case studies have been added to all the chapters, enabling students to learn about a variety of ethical situations that come up in management. Updated and consolidated recruiting strategies offer students a window into the most current methods used in the recruitment process and provide insight into the job seeker’s perspective. New examples from a broad range of local, state, federal, and international settings enable students to apply key concepts to common management issues.
It is startling and it is shaming: in a country that prides itself on being among the most enlightened in the world, 25 million American adults cannot read the poison warnings on a can of pesticide, a letter from their child’s teacher, or the front page of a newspaper. An additional 35 million read below the level needed to function successfully in our society. The United States ranks forty-ninth among 158 member nations of the UN in literacy, and wastes over $100 billion annually as a result. The problem is not merely an embarrassment, it is a social and economic disaster. In Illiterate America, Jonathan Kozol, author of National Book Award-winning Death at an Early Age, addresses this national disgrace. Combining hard statistics and heartrending stories, he describes the economic and the human costs of illiteracy. Kozol analyses and condemns previous government action—and inaction—and, in a passionate call for reform, he proposes a specific program to conquer illiteracy. One out of every three American adults cannot read this book—which is why everyone else must.
This report maps and analyses the core issues which together make up effective regulatory management for Austria, laying down a framework of what should be driving regulatory policy and reform in the future.
This report maps and analyses the core issues which together make up effective regulatory management for Finland, laying down a framework of what should be driving regulatory policy and reform in the future.
As the field of public administration has been changing due to globalization, government reforms, and increasing governance practices within intergovernmental networks, research and teaching in public administration also adapted itself to these changes. Public policy research and instruction has become transformed and has diffused into other countries with the help of international organizations and other agents of change and transfer. Research in this field is seen as an opportunity for a definitive shift from traditional models of public administration in the sense that policies may be better designed, articulated, and governed through a collaborative approach, while service provision could be enhanced in terms of proximity, representativeness, and innovativeness. The Handbook of Research on Global Challenges for Improving Public Services and Government Operations provides comprehensive approaches to the study of public administration and public policy from a comparative perspective and includes sound theories and concepts for understanding opportunities and challenges governments face when seeking to improve public services and government operations. The book is a compilation of selective high-quality chapters covering cases, experiences, and practical recommendations on topics related to public administration, public policy, social policy, public management, and public affairs. This book is ideal for policymakers, students, and researchers in the field of public administration, public policy, governance, public management, public affairs, citizen engagement, and administrative sciences and management along with practitioners, stakeholders, and academicians interested in the best practices of various countries in public administration and policy.