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Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
SHORTLISTED FOR THE JCB PRIZE FOR LITERATURE 2019 SHORTLISTED FOR THE SHAKTI BHATT PRIZE 2019 'And then finally I felt sadness, aided perhaps by those futile notes, by the dust that keeps thickening, by the untouchable past, the inevitable future, and by everything else that pushes us around.' Ib lives with his schizophrenic father and his 'nice' mother negotiating life, not knowing what to do, steered by uncaring winds and pushy people. From his slimy, unmiraculous birth to the tragic death of a loved one, Ib wanders the city, from one thing to another, confused, lost and alone, all the while reflecting on his predicament. He is searching for something-what he does not know-and must overcome many obstacles: family, religion, love and, finally, death. Will he be defeated by 'this wreckage of modern life?' Will a mysterious woman lift him out of the 'cement' in his soul? In this journey of sadness and self-reflection, Ib tranforms into an ordinary man from an ordinary boy and along the way, tries to figure out life and understand himself. In this audacious debut that is insightful, original and deeply disturbing, Roshan Ali's play of language is nothing less than masterful.
With In Search Of Satisfaction, Cooper gracefully portrays men and women, some good and others wickedly twisted, caught in their individual thickets of want and need on a once-grand plantation. In Yoville, "a legal town-ship founded by the very rich for their own personal use," a freed slave named Josephus fathers two daughters, Ruth and Yinyang, by two different women. His desire to give Yinyang and himself money and opportunities oozes through the family like an elixir. In seeking the legacy left by their father, Ruth and Yinyang pull each other, their families, and their Yoville neighbors into a vortex of ever-powerful emotion.
We live in constant search mode looking for purpose and meaning, trying to find something, anything, that might satisfy the deep longings of our heart. Yet this search is nothing new. Even the wisest man who ever lived struggled with these same issues finding that everything in life was meaningless, a "chasing after the wind." Follow Solomon's search through a fascinating study of Ecclesiastes as in the depths of his despair he discovers that only the God who made the sun can offer real and lasting results under it. Satisfaction guaranteed.
For fans of Casey McQuiston and Abby Jimenez comes a bold, hilarious, and out-of-the-box novel about mixing business with battery-operated pleasure . . . When it comes to her career, Cade Elgin has it all figured out. Only “professional talk” has become her default mode, relationships are nonexistent, and don’t even mention the word “orgasm.” All work and no play makes Cade a dull human. But when she inherits a sex toy store, Cade is caught between business and a store filled with every imaginable kind of pleasure—including her infuriatingly irresponsible and deliciously sexy new co-owner. Selena Mathis learned the hard way that she can have too much of a good thing. Which is precisely why she’s taken an oath of celibacy and is focusing on how to make Satisfaction Guaranteed a success. She won’t mess this up. Not this time. But once again, Selena’s emotions are getting in the way and tempting her with a serious attraction to buttoned-up Cade. But the shop isn’t exactly vibe-ing, and Cade and Selena are on the verge of losing both their income and the possibility of love. Can they find a way to work together . . . before Satisfaction Guaranteed runs out of batteries?
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
A history of modern marketing, the dynamic processes of advertising, production, and sales that transformed turn-of-the century America.
Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked when their customer base erodes and their existence is threatened. The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don't have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers' true level of satisfaction. Tools and specific instructions for use are described in detail, enabling the organization to get started immediately. The tools range from very basic to highly sophisticated, providing a path for organizations to follow as they progressively become more familiar with the unique drivers of customer satisfaction. This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction? Call Reports Field Reports Comment Cards Complaint Systems Quantitative Customer Surveys In Conclusion
The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]