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Knowledge has always resided in organizations-but it wasn't until the Information Age put a premium on ideas that intellectual capital was recognized as a critical resource. Now, forces like technology, globalization, and the rise of free agency and virtual workplaces are bringing another form of "hidden" capital to the forefront. In Good Company is the first book to examine the role that social capital-a company's "stock" of human connections such as trust, personal networks, and a sense of community-plays in thriving organizations. Written by leading knowledge management experts Don Cohen and Laurence Prusak, this groundbreaking book argues that social capital is so integral to business life that without it, cooperative action-and consequently productive work-isn't possible. The authors help today's leaders understand the nature and value of social capital, suggest ways they can encourage and enhance it, and explore how they can protect this vital but increasingly vulnerable resource in a volatile, virtual world. Drawing on major social and economic theories, and the experiences of organizations including the World Bank, Aventis Pharma, Alcoa, Russell Reynolds, and UPS, In Good Company identifies the social elements that contribute to knowledge sharing, innovation, and high productivity. The authors convincingly show how almost every managerial decision-from hiring, firing, and promotion to implementing new technologies to designing office space-is an opportunity for social capital investment or loss. They also reveal the benefits that derive from investments in social capital, such as greater commitment and cooperation, increased talent retention, and more intelligent responses to customer needs. A landmark book on the critical role that relationships play in organizational success, In Good Company helps employees at all levels recognize the power of social capital to help people work better, and make organizations better places to work. Don Cohen is a writer, consultant, and the editor of Knowledge Directions . Laurence Prusak is Executive Director of the IBM Institute for Knowledge Management and co-author of Working Knowledge: How Organizations Manage What They Know .
Foundational introduction to the concept that organizations create major impacts by making small changes.
This edited volume brings together a select group of leading organizational scholars for the purpose of developing a foundation-setting book on positive relationships at work. Positive Relationships at Work (PRW) is a rich new interdisciplinary domain of inquiry that focuses on the generative processes, relational mechanisms and outcomes associated with positive relationships between people at work. This volume builds a solid foundation for this promising new area of scholarly inquiry and offers a multidisciplinary exploration of how relationships at work become a source of growth, vitality, learning and generative states of human and collective flourishing. A unique feature of the book is the use of a connecting commentator chapter at the end of each section. The Commentator Chapters, written by preeminent scholars, uncover and discuss integrative themes that emerge within sections. The editors approach the topic from multiple levels, each level providing critical, valuable insights into the dynamic process underlying positive relationships at work. These levels are arranged in five parts: an introduction to positive relationships at work; Individuals and Dyads; Groups and Communities; Organizations and Organizing; and a conclusion that offers an engaging invitation and multi-level map for guiding future research. This volume will appeal to academics and practitioners, as well as scholars and graduate students in organizational psychology, management, human resources, and inter-personal communications.
This book provides a comprehensive overview of how communities can leverage their social capital to improve overall quality of life for citizens. In addition, it offers detailed guidance on the design, implementation, and evaluation of social capital initiatives. It defines critical concepts of social capital, its decline in recent years, and the potential for rebuilding it through progressive social policy initiatives. Chapters present an innovative social policy template, Serve Here, for improving Americans’ collective quality of life, starting with young adults. Serve Here sets out a comprehensive, sustainable service learning plan aimed at increasing quality higher education for young adults, reducing college debt, and enhancing long-term civic participation and community building. The book offer guidelines for developing tailored solutions to ensure greater parity of social capital to regional, demographic, and other marginalized populations. Featured topics include: The civic value of social capital. The economics of social capital in communities. Building social capital across communities by leveraging personal relationships. Social capital and returning military veterans. Millennials and social capital. Teaching the social entrepreneurs of tomorrow. Social Capital and Community Well-Being: The Serve Here Initiative is a valuable resource for clinicians and practitioners as well as researchers and graduate students in community psychology, social work, education, and healthcare policy.
The "social licence to operate" began as a metaphor to bring attention to the need for companies to earn acceptance from their host communities. Today, it is a necessary management framework for complex times.A social licence strategy is essentially a stakeholder engagement strategy for navigating complex socio-political environments. This book provides the framework, tools and case studies a company needs to create a foundation for truly sustainable community development.This 90-minute guide will enable you to: define the social licence to operate; make the business case for actively managing your social licence to operate; measure the social licence to operate; develop a step-by-step plan to restore, build, maintain and enhance your company’s social licence; and report on your social licence.This book is for managers in any company facing rising social scrutiny due to unwanted social or environmental impacts. You may be working in natural resources, renewable energy, oil and gas, forestry, construction, manufacturing, retail, food processing, pharmaceuticals or any industry that is facing rising stakeholder expectations and increasing criticism.
Multinationals can impact significantly on the quality of social relations within their communities, partly through corporate citizenship projects. This book analyzes the nature and effectiveness of these projects, using theoretical and empirical insights of recent literature. It demonstrates how MNCs can build communities in developing countries.
The pursuit of sustainable development and smart growth is a main challenge today in countries around the world. Social capital is an asset of their territorial communities. It is also a precondition for national and local policies that aim to better the economic base and quality of life for all. This change is socially diffused, economically sustainable over time, and smart in its content. A significant stock of social capital facilitates such results because it links into the process of development planning institutional decision makers and socioeconomic stakeholders who share trust, solidarity norms, and a community vision. In the last thirty years, social capital has become a forceful concept in the social sciences, the subject of many scholarly works and a topic of keen interest and debate in policy circles. Yet the main focus has been on defining and measuring social capital, with little attention given to its value in promoting development policies. Social Capital in Development Planning updates and advances the debate on social capital through the analysis of the application of the concept of social capital to programs for sustainable and smart socioeconomic development; empirical findings; and a new paradigm for development planning.
Electronic Inspection Copy available for instructors here The emergence of social enterprises over the past 25 years has been an exciting and significant development in the economy at a local, national and international level. How should we understand the growing popularity of social enterprise? Are alternative business models even more relevant in an uncertain business climate? How does Social Enterprise fit into the wider social context? In 12 comprehensive chapters the authors discuss and illustrate both theoretical and practical considerations for the field. The book: - Focuses on different and distinct approaches to Social Enterprise and social economy - Contains comprehensive coverage of employee-owned, cooperative, community and charitable enterprises - Looks at private, voluntary and public sector differences. - Examines managerial issues for social enterprises: strategic thinking, leadership, HRM, governance and globalisation. - Draws on international debates and examples. - Includes extensive learning features such as: summaries, international case studies, reflection boxes, further reading and links to online information about social enterprise projects. - Is accompanied by a companion website with a full instructors’ manual, including PowerPoint slides and extra case studies for lecturers, and access to full-text journal articles for students. Visit the companion website at www.sagepub.co.uk/ridleyduff
Provides readers with a comprehensive overview of how to achieve entrepreneurial excellence in the knowledge economy and offers them ICBS - a methodology for strategy check-up of organizations in the knowledge economy context.
This collection brings together leading scholarly thinking to understand why CSR failed to prevent the global financial crisis, how corporate social irresponsibility (CSI) contributed to the financial crisis, and how we may reframe CSR or improve CSR frameworks to help prevent or mitigate any future financial and economic crises.