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Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers’ requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as: • Identification of customer needs • Benchmarking & re-engineering • Strategic planning • Quality assurance • Stakeholder teams • Cost control & productivity improvement • Six sigma • Process change initiative
OThe Bible Delusion: 101 OHang on a MinuteO Moments; and GodOs Mysterious WaysO comprises an easy to read summary of 101 examples of absurdity in the King James Version of the Bible, dismantling everything from the Genesis creation myth to the coherency of The Gospels. More aspects are categorised into groups that are anything but OgodlikeO in their nature. The Bible is full of bizarre rules, regulations and instructions D on animal sacrifice, war, including genocide and ethnic cleansing, misogyny, slavery, and much more D straight from God. There are numerous contradictions, anomalies, anachronisms and oddities, many of which are explored and explained in this comprehensive work."
"You will be charmed by touching romantic connections; lose yourself in wild lost-and-found escapades; cheer at poignant, livesaving 911 calls -- and then howl with laughter at pranksters antics, absurd customer service calls, and wacky insurance claims." -- back cover.
Just a Minute Please is a compilation of daily devotionals written by Pastor Dan Luther Edwards for newspaper columns of several local Oklahoma newspapers in the 1940's.
New love takes the cake in the third novel in #1 New York Times bestselling author Nora Roberts's Bride Quartet. Wedding baker Laurel McBane is surrounded by romance working at Vows wedding planning company with her best friends Parker, Emma, and Mac. But she's too low-key to appreciate all the luxuries that their clients seem to long for. What she does appreciate is a strong, intelligent man, a man just like Parker's older brother Delaney, on whom she's had a mega-crush since childhood. But some infatuations last longer than others, and Laurel is convinced that the Ivy League lawyer is still out of her reach. Plus, Del is too protective of Laurel to ever cross the line with her-or so she thinks. When Laurel's quicksilver moods get the better of her-leading to an angry, hot, all-together mind-blowing kiss with Del—she'll have to quiet the doubts in her mind to turn a moment of passion into forever... Don't miss the other books in the Bride Quartet Vision in White Bed of Roses Happy Ever After