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A lively and engaging introduction to Human Relations In this much-anticipated 5th edition, Loren Ford and Judith Arter present the fundamentals of human relations through interesting personal stories, anecdotes, and case studies. This is a book that truly captivates students by engaging them in questions and exercises designed to stimulate active learning and critical thinking. The 5th edition features new content, a substantial number of updated references, and pedagogical tools like Learning Objectives, Big Ideas, and Review questions. Learning Goals Upon completing this book, readers should be able to: Understand the foundational psychological concepts relevant to Human Relations Apply the information learned in the course to one's own personal situation Clarify and express personal beliefs through self examination Communicate better with others
Use these techniques to improve staff performance! Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, andultimatelyexternal marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models. Internal Relationship Management explores key issues, such as: internal relationship managementmanaging relationships with internal customers human resources activitiesactions taken to influence employee attitudes and work-related behaviors career entrythe initial stages of the internal relationship management process organizational supportservices provided to employees in an effort to support them With this book, you’ll gain a better understanding of: boundary spanners’ appraisals of career entry transitionfrom telecommunications, insurance, manufacturing, accounting, and retail firms the recruitment, selection, and retention of customer-contact service employees how internal communication processes affect boundary spanners’ satisfaction with organizational support services employee brandingemployees internalize the firm’s desired brand image to project it to customers and external stakeholders the internal customer mindsetthe importance employees place on serving internal customers The authors of Internal Relationship Management are established scholars in both marketing and management, providing an integrated, state-of-the-art perspective on how internal relations affect marketing performance. This book presents extensive research and case studies to emphasize how employee satisfaction results in customer satisfaction.
Techniques for evaluating the human resource function, and measuring its bottom-line contribution. This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: Uncover and monitor the costs of human resource (HR) programs Develop programs emphasizing accountability Design data-collection instruments for evaluation Measure the contribution of human resources Calculate the return on investment Elevate management's commitment to HR programs Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice. 'Accountability in Human Resource Management' develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to: *Uncover and monitor the costs of human resource (HR) programs *Develop programs emphasizing accountability *Design data-collection instruments for evaluation *Measure the contribution of human resources *Calculate the return on investment *Elevate management's commitment to HR programs Phillips' nine-step, results-based human resource model helps you analyze, create, and execute successful HR programs. In addition, you'll find a Human Resources Effectiveness Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations. HR professionals, top- and middle-level managers, and students of human resources management will find this book an invaluable resource in which each technique and idea has been tested and proven in actual practice.
As a teacher, how can I increase my personal effectiveness, and how can I improve the quality of relationships in the classroom? These are the two fundamental questions which Human Relations in Education sets out to answer - in a way that will appeal to all those concerned with education. Eric and Carol Hall examine issues such as self-concept, social and emotional learning, the dynamics of the staffroom and the classroom, as well as stress management and relaxation. They demonstrate how these affect human relations in schools and colleges. Interpersonal communications and counselling skills are then examined in terms of language, imagery and non-verbal communication. With its original blend of theory and practical exercises, Human Relations in Education is essential reading for both experienced teachers and teachers in training.
This book is all about helping you to make the best and most of your life. A compendium of 20 essential life skills packed with tips, techniques and inspiration. This book will help you to survive and thrive and deal more positively with the demands and challenges of everyday modern living. 'Liggy Webb's unique insight into the issues surrounding essential life skills is profound' Dr David Batman - Director of Research - Foundation for Chronic Disease Prevention - Medical Adviser to the Global Corporate Challenge.
Essay from the year 2015 in the subject Business economics - Offline Marketing and Online Marketing, ( Atlantic International University ) (School of Business Economics), course: Master of International Relations (MS), language: English, abstract: This essay seeks to explain the meaning of the term Human Relations, how personal life influences each other, self-esteem behaviour and challenges faced in human relations. Relationships have many forces that influence the behaviour of other people at all levels. Human relations involve mainly communication, self-awareness, acceptance, motivation, trust, disclosure, and conflict management. These are the pillars in human relations with personal growth and satisfaction. I will therefore make strategic suggestions for solutions to challenges faced in human relations and conclusion that can lead to an improvement. The inclusive good relationship environment motivates and influences good human relationship and team work where peace and flexibility persists. My guiding contributions towards understanding on human relations will elaborate on challenges and resolutions for good human relations.
Human Relations: Strategies for Success covers both new and time-tested theories of human relations, and shows the relationship between human relations skills and career success in one-on-one situations, groups, and organizations. Self-esteem, self-awareness, attitude, motivation, and values are covered as the text explores the personal side of human relations and how it relates to management theory. Human Relations: Strategies for Success stresses the human relations skills and management principles essential to functioning successfully in a global business environment.
Lussier's: Human Relations in Organizations: Applications and Skill Building, 6e takes an application/skill building approach to human relations. The book continues to have integration balanced by a three-pronged approach: clear concise understanding of human relations/organizational behaviour concepts; the application of HR/OB concepts for critical thinking in the business world; and the development of HR/OB skills. This approach allows the student to learn the concept, apply it through various applications and situational activities, and ultimately apply it to his/her own life.