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The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.
The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.
This monograph sets out to help food and beverage managers to identify and respond to opportunities for performance improvement, improved quality and profitability, by assessing the potential for operational efficiencies. Aim The development of a program of "service" for food and beverage operations. Many scholars have argued that good management is based on the effective use of objectives in order to develop suitable strategies and tactics by which to achieve this aim. Objectives Improved food and beverage performance, productivity, quality, value and service. Added benefits for customers, owners, managers and staff. Total customer satisfaction. Increased profits. Objectives, strategy and tactics will need to be reviewed constantly. However, effective we become there will always be more room for improvement. Successful strategy development must be based on continuing concern for customer care. The only enduring way to improve profit performance is by continuously seeking to meet customers needs more than effectively. The effective food and beverage manager needs to clearly understand the operating environment, the market, customer needs, wants and expectations."
One of the main aspects of an organization is the efficiency of managerial concerns, daily interactions and the design and implementation of its business system. Therefore, integrating the latest technology is vital in assisting in the performance and productivity improvement of an organization. Cases on Performance Measurement and Productivity Improvement: Technology Integration and Maturity highlights the successes and failures which have shaped the modern business as well as the technological solutions taken to improve the organizational system. Providing essential research on these applied innovations, this collection of case studies appeals to both academics and practitioners in the business and IT management fields.
Creating an environment in which children in the United States grow up healthy should be a high priority for the nation. Yet the prevailing pattern of food and beverage marketing to children in America represents, at best, a missed opportunity, and at worst, a direct threat to the health prospects of the next generation. Children's dietary and related health patterns are shaped by the interplay of many factorsâ€"their biologic affinities, their culture and values, their economic status, their physical and social environments, and their commercial media environmentsâ€"all of which, apart from their genetic predispositions, have undergone significant transformations during the past three decades. Among these environments, none have more rapidly assumed central socializing roles among children and youth than the media. With the growth in the variety and the penetration of the media have come a parallel growth with their use for marketing, including the marketing of food and beverage products. What impact has food and beverage marketing had on the dietary patterns and health status of American children? The answer to this question has the potential to shape a generation and is the focus of Food Marketing to Children and Youth. This book will be of interest to parents, federal and state government agencies, educators and schools, health care professionals, industry companies, industry trade groups, media, and those involved in community and consumer advocacy.
The Global/ International Yield/ Revenue Management Techniques & Practices for the Food & Beverage Department for the Hospitality/ Hotels/ Restaurant Industry!!.!!
This fourth edition of the best selling textbook Food & Beverage Management has been updated and revised to take account of current trends within these industries
This book discusses smart technologies and their influence in the field of manufacturing and industrial systems engineering, in the context of performability enhancement, and explores the development of the workforce for the execution of such smart and advanced technologies. Smart Technologies for Improved Performance of Manufacturing Systems and Services discusses the integration of smart technology into the production process and supply chain to enhance the overall performance of manufacturing industries. As well as emphasizing the fundamentals of smart technologies, such as artificial intelligence, big data, and cyber-physical systems, it highlights the role that machine learning plays along with other smart technologies. Real-time case studies highlight the applications of smart digital technologies, and research insights into the area of performability and overall sustainable development round out the great range of discussions this reference book has to offer. Managers and stakeholders seeking coverage on techniques and methods for integration into their organizations, as well as students and researchers in the field will find this book very useful.