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Healthcare organizations cry out for a toll to decrease untoward events and bridge the communication gap between professional clinical teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.
Medical Improv: A New Way to Improve Communication(With 15 activities you can teach STAT!)Welcome to the emerging field of Medical Improv!Medical Improv is an exciting new teaching tool! Its experiential activities hold great promise for persistent challenges we face in healthcare by promoting the 'soft' skills involved in emotional intelligence, communication, collaboration, and leadership. This train-the-trainer resource is designed to help educators teach the "soft" skills that healthcare professionals need to positively impact patient safety, patient experience, workforce health, and the efficient use of resources. Because these skills are not intellectual, they require a non-traditional approach that fosters new behaviors. Medical Improv is a fun and effective strategy. There are 3 parts to the book. Part I, explains what Medical Improv is and why we need it. Part II, focuses on how to facilitate successful Medical Improv sessions. Part III, covers step-by-step instructions for teaching 15 fundamental activities with chapters that focus on skills associated with emotional intelligence and communication, teamwork, and leadership. You do NOT need experience in improv or a background in theater to teach these fundamental activities. This is the first Medical Improv train-the-trainer book for nurses and other healthcare educators.Applied improvisers will find it helpful for teaching classes in the healthcare sector.The author's combined expertise in nursing, communication, organizational development, and improvisation provide a powerful opportunity for positive change!
Are you tired of feeling like you aren't permitted to connect with your patients?Can you envision creating a less sterile healthcare experience? Pharmacist Cory Jenks had all the elements to make a competent healthcare professional. Good looks, academic accolades, multiple board certifications, and a competitive residency. However, none of these items prepared him for truly caring for his patients in a chaotic healthcare environment, and he was struggling. After implementing lessons he learned as an improv comedian, Cory's perspective began to shift. In these pages, Cory takes you through the comical and powerful tools needed to create a memorable, humanizing experience for your patients and colleagues. You'll learn how to - Prepare for the unpredictability of healthcare. - Find more joy in your day-to-day work. - Express your personality while connecting with your patients. In whatever capacity you support patients and their families, this book will help you become a dynamic, adaptable, and empathetic caregiver.
“It’s my hope you’ll enjoy Improv to Improve Your Leadership Team as much as I did. I am grateful to creative thinkers like Candy who challenge us to learn and grow in ways we may never have considered.” –Quint Studer, Healthcare Solutions Group, Author, The Calling: Why Healthcare Is So Special “Dr. Campbell has done something truly remarkable. By combining the fun and creativity of improv with documented, empirical research, she has written a user’s manual for building a cohesive, energized, and effective team. Leaders, take note: when you follow Campbell’s blueprint, your team will feel more valued, more respected, and more engaged.”–Bill Stainton, CSP, CPAE, 29-time Emmy Winner, Hall of Fame Innovation Speaker You’re a leader with a problem. There’s a fungus-like growth in your organizational culture you can no longer ignore. It starts slowly with a few people feeling maligned and/or excluded, spreads resentment, leads to disengagement, and finally...resignations. What a nightmare! But WAIT! You have stumbled onto the exact solution you need! With this book, you can QUICKLY discover how to use the principles of applied improvisational exercises from the arts to help teams effectively connect and communicate, creatively problem-solve, increase workplace safety and employee retention, and guarantee client and stakeholder satisfaction. It’s all contained here.
Getting the right diagnosis is a key aspect of health care - it provides an explanation of a patient's health problem and informs subsequent health care decisions. The diagnostic process is a complex, collaborative activity that involves clinical reasoning and information gathering to determine a patient's health problem. According to Improving Diagnosis in Health Care, diagnostic errors-inaccurate or delayed diagnoses-persist throughout all settings of care and continue to harm an unacceptable number of patients. It is likely that most people will experience at least one diagnostic error in their lifetime, sometimes with devastating consequences. Diagnostic errors may cause harm to patients by preventing or delaying appropriate treatment, providing unnecessary or harmful treatment, or resulting in psychological or financial repercussions. The committee concluded that improving the diagnostic process is not only possible, but also represents a moral, professional, and public health imperative. Improving Diagnosis in Health Care, a continuation of the landmark Institute of Medicine reports To Err Is Human (2000) and Crossing the Quality Chasm (2001), finds that diagnosis-and, in particular, the occurrence of diagnostic errorsâ€"has been largely unappreciated in efforts to improve the quality and safety of health care. Without a dedicated focus on improving diagnosis, diagnostic errors will likely worsen as the delivery of health care and the diagnostic process continue to increase in complexity. Just as the diagnostic process is a collaborative activity, improving diagnosis will require collaboration and a widespread commitment to change among health care professionals, health care organizations, patients and their families, researchers, and policy makers. The recommendations of Improving Diagnosis in Health Care contribute to the growing momentum for change in this crucial area of health care quality and safety.
This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits
Most people know The Second City as an innovative school for improvisation that has turned out leading talents such as Alan Arkin, Bill Murray, Stephen Colbert, and Tina Fey. This groundbreaking company has also trained thousands of educators and students through its Improvisation for Creative Pedagogy program, which uses improv exercises to teach a wide variety of content areas, and boost skills that are crucial for student learning: listening, teamwork, communication, idea-generation, vocabulary, and more.
This book provides a broad overview of what is needed to run hospitals and other health care facilities effectively and efficiently. All of the skills and tools required to achieve this aim are elucidated in the book, including business engineering and change management, strategic planning and the Balanced Scorecard, project management, integrative innovation management, social and ethical aspects of human resource management, communication and conflict management, staff development and leadership. The guidance offered is exceptional and applicable in both developed and developing countries. Furthermore, the relevant theoretical background is outlined and instructive case reports are included. Each chapter finishes with a summary and five reflective questions. Excellence can only be achieved when health care professionals show in addition to their medical skills a high level of managerial competence. High performance in Hospital Management assists managers of health care providers as well as doctors and nurses to engage in the successful management of a health care facility.
This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Our healthcare system is prohibitively expensive. Fortunately, artificial intelligence, big data, machine learning, blockchain, the internet of things and wearable technologies are revolutionizing the way that we look at healthcare. The future of healthcare is coming. This is what it looks like.