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A thrilling literary mystery costarring Jane Austen from the New York Times–bestselling author of The Bookman’s Tale. Book lover and Austen enthusiast Sophie Collingwood has recently taken a job at an antiquarian bookshop in London when two different customers request a copy of the same obscure book: the second edition of A Little Book of Allegories by Richard Mansfield. Their queries draw Sophie into a mystery that will cast doubt on the true authorship of Pride and Prejudice—and ultimately threaten Sophie’s life. In a dual narrative that alternates between Sophie’s quest to uncover the truth—while choosing between two suitors—and a young Jane Austen’s touching friendship with the aging cleric Richard Mansfield, Lovett weaves a romantic, suspenseful, and utterly compelling novel about love in all its forms and the joys of a life lived in books.
Bridging the gap between practical crime scene investigation and scientific theory, Crime Scene Forensics: A Scientific Method Approach maintains that crime scene investigations are intensely intellectual exercises that marry scientific and investigative processes. Success in this field requires experience, creative thinking, logic, and the correct application of the science and the scientific method. Emphasizing the necessary thought processes for applying science to the investigation, this text covers: The general scene investigation process, including definitions and philosophy as well as hands-on considerations Archiving the crime scene through photography, sketching, and video Managing the crime scene investigation—the glue that holds the investigation together Searching the crime scene—the logical byproduct of archiving and management Impression/pattern evidence, including fingerprints, bloodstains, footwear impressions, and tire track impressions The biological crime scene and recognizing, collecting, and preserving biological evidence, including forensic entomology and evidence found at bioweapon scenes The fundamental principles of evidence as expressed by the Principle of Divisible Matter and the Locard Exchange Principle: every touch leaves a trace Trace evidence, including glass, paint, and soil Shooting incident scenes, with discussion of bullet paths and gunshot residue The final section examines fire scenes, quality assurance issues, and methods for collecting and preserving various evidence types not covered in other chapters. The delicate balance among logic, science, and investigative activity must be understood in order to successfully work a crime scene. Enhanced by more than 200 color images, this volume provides investigators and students with the tools to grasp these critical concepts, paving an expeditious path to the truth.
The scientific story of first impressions—and why the snap character judgments we make from faces are irresistible but usually incorrect We make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In this book, Alexander Todorov, one of the world's leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Drawing on psychology, cognitive science, neuroscience, computer science, and other fields, this accessible and richly illustrated book describes cutting-edge research and puts it in the context of the history of efforts to read personality from faces. Todorov describes how we have evolved the ability to read basic social signals and momentary emotional states from faces, using a network of brain regions dedicated to the processing of faces. Yet contrary to the nineteenth-century pseudoscience of physiognomy and even some of today's psychologists, faces don't provide us a map to the personalities of others. Rather, the impressions we draw from faces reveal a map of our own biases and stereotypes. A fascinating scientific account of first impressions, Face Value explains why we pay so much attention to faces, why they lead us astray, and what our judgments actually tell us.
Philip Ashton Rollins's remarkable book is perhaps the most accurate and detailed description of the real-life American cowboy ever written. Here he describes the beginnings of ranching in America, and how horses and cattle were raised. He details, with flair and expertise, everything about the cowboy and his work -- his tools and weapons, his clothes and tack, the specialized skills he perfected, and the life he led while on the range. He explains that there was really no typical American cowboy and definitively separates fact from legend. A wonderful resource for anybody who lives or loves the cowboy life, this book is an incredible record of these men, their lives, and their work. - Back cover.
Guests in church often decide whether to return or not before service even starts. It's crucial to create a welcoming environment for guests of your church--to ensure that their first impression is the best impression. Author Mark Waltz gives you practical strategies that have worked in his own church--that you can easily implement in yours. Learn how to make guests feel welcome the moment they pull in to your parking lot. Gain an understanding of the philosophy, strategy, and implementation of a ministry that focuses on welcoming guests. Get practical ideas that take your church "greeting" to a whole new level.
“Second First Impressions is the warmest, coziest, sweetest book of the year, an absolutely perfect blend of humor and heart. I want to live inside Sally Thorne’s brain.” —Emily Henry, New York Times bestselling of Beach Read From the USA Today bestselling author of The Hating Game, soon to be a movie starring Lucy Hale and Austin Stowell, and 99 Percent Mine comes the clever, funny, and unforgettable story of a muscular, tattooed man hired as an assistant to two old women—under the watchful eye of a beautiful retirement home manager. Dazzle (n): Brightness that blinds someone temporarily. Position Vacant: Two ancient old women residing at Providence Retirement Villa seek male assistant for casual exploitation and good-natured humiliation. Duties include boutique shopping, fast-food fetching, and sincerely rendered flattery. Good looks a bonus—but we aren’t picky. An advertisement has been placed (again!) by the wealthy and eccentric Parloni Sisters. The salary is generous and the employers are 90 years old, so how hard could the job be? Well, none have lasted longer than a week. Most boys leave in tears. Ruthie Midona will work in Providence’s front office, and be at the Parloni’s beck and call, forever. That’s sort of her life plan. If Ruthie can run the place in her almost-retired bosses’ absence, with no hijinks/hiccups, she has a shot at becoming the new manager. She might also be able to defend her safe little world from Prescott Development, the new buyer of the prime site. Maybe after all that, she can find a cute guy to date. All she needs to do is stay serious—and that’s what she does best. Until, one day, someone dazzling blows into town. Teddy Prescott devotes his life to sleeping, tattooing, and avoiding seriousness. When Teddy needs a place to crash, he makes a deal with his developer dad. Teddy can stay in one of Providence’s on-site maintenance cottages—right next door to an unimpressed Ruthie—but only if he works there and starts to grow up. Ruthie knows how this sweetly selfish rich boy can earn his keep—and be out of her hair in under a week. After all, there is a position vacant…
Travel Back to a Time of Innocence and Adventure "Until Kirby Mellen was ten nothing very exciting had ever happened to him or his father or his mother or his little sister Bitsy." All of this changes very suddenly with the death of far-distant Uncle Hiram, who leaves his Florida motel-painted pink-to Kirby's mom. People like the Mellens, from Minnesota, do not paint their buildings pink. And these seven buildings are not just quietly pink-they are outrageously PINK. "It was pinker than Kirby's necktie or Bitsy's hair ribbon. It was pink, pink, PINK." It isn't long after the Mellens arrive at the motel that things go even more off kilter with regulars (and some irregulars) taking up residence in the cottages. There's old Miss Ferry who talks to crabs and other beach creatures, Marvello the magician, the two gangsters Locke and Black, and jolly Mr. Carver, who has a knack for uncovering the secrets left by Uncle Hiram. Carol Ryrie Brink's classic children's tale evokes a time of innocence and adventure in the lives of the Mellen children and their friends. Written long before the introduction of the internet, it speaks of people solving problems through understanding and coming together. With delightful illustrations by Sheila Greenwald, this story will capture the imagination of children of all ages.
"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects—Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers’ satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. Insisting that customers’ satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally." Focusing on the development of customers’ buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."