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Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality Management (TQM), and as a hands-on guide for use in private sector organizations. This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment. Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems.
Expanding on the themes presented in ISO 9000: Preparing for Registration (0-8247-8741-2), this reference complements that volume by focusing on the how to of implementing a quality assurance system that reflects the ISO 9000 series of standards.;Highlighting ISO 9001, the most involved of the standards, and placing the others in proper perspective, Implementing the ISO 9000 Series: explains the major European directives that refer to ISO 9000 and related critical issues such as the political economy of the ISO standards; interprets ISO clauses from various industrial viewpoints, including those of service industries, and gives concrete examples; shows which organizational strategy to adopt and how to coordinate implementation and bring about change within a company; furnishes examples of how to document Tier Two; illustrates the preparation of generic flowcharts; analyzes in detail the procedures for conducting internal audits and offers sample forms to help maintain the system once it is implemented; examines third-party audits and supplies case studies with their solutions; and discusses the latest revisions to the standards, their implications, and future developments.;Implementing the ISO 9000 Series contains practical, immediately applicable advice and information, such as eight appendixes that provide: addresses and telephone numbers of government agencies specializing in ISO 9000; regional addresses of all trade adjustment assistance centres; a list of registrars; a sample quality manual; a list of ISO/IEC guides; and more.;As a day-to-day manual, from start-up to upgrading and maintenance, Implementing the ISO 9000 Series should be a useful resource for quality and reliability managers and directors; industrial, manufacturing, process, design, cost, chemical, pharmaceutical, and electrical and electronics engineers; chief executive officers; company presidents; auditors; registrars; and upper-level undergraduate and graduate students in these disciplines.
This step by step guide to ISO 9000 presents an in-depth study of the 5 phases of certification, lists requirements for certification, and provides examples of implementation.
Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the background information of ISO 9000, such as its origin, composition, application, and the strategies for registration. Part 2 covers topics relevant to the ISO 9000 requirements, which include design control, internal quality audits, and statistical techniques. The text will be useful to managers, auditors, and quality practitioners who require reference in the various aspects of quality systems.
Randall's Practical Guide to ISO 9000 offers well-organized and easy-to-use coverage of how to understand, register for, and implement the new ISO 9000 Standard for certification.
Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important than the end.
Here is the ultimate handbook for engineers, architects,contractors, specifications workers, and hardware managers who needto deliver products and services at a consistently high level ofquality. It introduces ISO 9000, a proven method of building aquality track record that will stand up under the closest scrutinyeven in the most competitive environments. ISO 9000 in Construction enables construction professionals--fromarchitects and engineers to contractors and suppliers--to developquality standards and procedures precisely suited to theirparticular needs and responsibilities. It offers step-by-stepinstructions on the implementation and management of an ISO 9000quality assurance system and demonstrates how the system puts thequality-management process into effect before work begins anddetects and corrects problems before they reach disastrousproportions. The book introduces the 20 basic elements of ISO 9000 and describeshow each can be implemented in a wide array of construction-relatedcompanies. It coaches readers in the development of qualitymanuals, general quality procedures, work instructions, and theforms that are used in a quality assurance system. Numerous casestudies demonstrate the ability of ISO 9000 to improve a company'squality performance, avoid costly errors that erode profits, andproduce satisfied customers eager to use the company's servicesagain. Companies with ISO 9000 certification are already given contractpreference in Europe and Australia. It is likely that within a fewyears the same will be true in North America. This book helpsconstruction-related firms get a head start on ISO 9000 compliancewhile raising their performance levels, improving efficiency andproductivity, and assuring a fair profit from their goods andservices. The only ISO 9000 book tailor-made for the construction industry .. . ISO 9000 compliance is rapidly becoming a prerequisite forcompanies seeking international construction contracts, and thesame may soon be true for firms operating solely within NorthAmerica. Until now, however, no book has approached ISO 9000 fromthe unique point of view of the construction industry and relatedfields. This indispensable handbook offers a comprehensive, step-by-stepinterpretation of ISO 9000 quality standards and theirimplementation in the construction industry. This remarkably usefulguide * Introduces ISO 9000 concepts and explains how they apply to allplayers in the construction industry, from architects, tocontractors, to suppliers * Explains how each of the standard's 20 elements is implemented inthe various construction-related manufacturing and servicecompanies * Describes the development of quality manuals, general qualityprocedures, work instructions, and forms needed to implement aquality-assurance system * Provides case studies that demonstrate the effectiveness of ISO9000 standards * Supplies numerous forms, checklists, tables, and illustrations tohelp readers understand and apply the requirements For architects, engineers, contractors, specifications workers,hardware managers, and other professionals in construction-relatedindustries, ISO 9000 in Construction is the key to achieving moreconsistent performance levels, improved efficiency andproductivity, a solid reputation for quality, and a sharpercompetitive edge.
For every weapons system being developed, the U.S. Department of Defense (DOD) must make a critical decision: Should the system go forward to full-scale production? The answer to that question may involve not only tens of billions of dollars but also the nation's security and military capabilities. In the milestone process used by DOD to answer the basic acquisition question, one component near the end of the process is operational testing, to determine if a system meets the requirements for effectiveness and suitability in realistic battlefield settings. Problems discovered at this stage can cause significant production delays and can necessitate costly system redesign. This book examines the milestone process, as well as the DOD's entire approach to testing and evaluating defense systems. It brings to the topic of defense acquisition the application of scientific statistical principles and practices.
This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, and the author explains how to put the standards into place and achieve quality. Specific methods and tools for the implementation of the ISO standards that lead to certification and certification maintenance are supplied.
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.