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""This book explores different concepts, factors, strategies, and practices that lead to the most effective and efficient way of utilizing, managing, and sustaining knowledge management in public sector organizations to improve organizational learning and performance excellence"--Provided by publisher"--
This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information - and then converting and disseminating these resources to all who need to share in the organizational knowledge. Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies.
Insider's view of how public sector employees can drive successful knowledge management initiatives and counter resistance.
Organizational strategies in the public sector are constantly changing and growing. In order for organizations to remain successful and competitive, they must ensure that the stream of knowledge is managed effectively. Building a Competitive Public Sector with Knowledge Management Strategy explores different practices and theories of knowledge management, providing an efficient way of sustaining knowledge to improve organizational learning and enhance company performance. By intelligently analyzing current research, this publication is beneficial to managers, practitioners, and researchers interested in increasing their knowledge management strategies in the public sector.
""This book explores different concepts, factors, strategies, and practices that lead to the most effective and efficient way of utilizing, managing, and sustaining knowledge management in public sector organizations to improve organizational learning and performance excellence"--Provided by publisher"--
The public sector provides services to the public and does not expect to acquire financial gain; hence, the practices from the private sector could not be used efficiently without modification, bearing in mind that the main scope of the public organization is to provide quality services to the citizens. Knowledge management can acquire and transfer knowledge in order to succeed in this effort and to confront challenges that exist in the modern knowledge economy. Therefore, knowledge management can play a vital role in the reorganization of the public sector and its necessary organizational change. Knowledge Management Practices in the Public Sector is a collection of innovative research on the methods and applications of improving the quality of public services through the implementation of knowledge management in public organizations. While highlighting topics including intellectual capital, risk assessment, and organizational strategy, this book is ideally designed for policymakers, ICT consultants, public sector workers, public administrators, government officials, researchers, scholars, and students.
Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.
As entrepreneurs seek to gain an advantage against their competitors, understanding how to share information throughout their organization will be vital in their success. Accordingly, it is critical for researchers, managers, and consultants to strengthen their own systems to facilitate knowledge management and implement strategies that will launch them into the future. Global Practices in Knowledge Management for Societal and Organizational Development is an integral reference volume featuring leading academic research on the management and creation of knowledge and organizational development theories and models. Including coverage on a variety of related perspectives and subjects, such as infrastructure and services for knowledge organizations, ethics and the impact on knowledge management, and the future of knowledge workers, this book is an ideal reference source for organizational development specialists, consultants, policy makers, researchers, and graduate business students looking for advanced research on cultural aspects of knowledge management and creativity, innovation, and technology in learning communities.
This textbook on knowledge management draws on the authors’ more than twenty years of research, teaching and consulting experience. The first edition of this book brought together European, Asian and American perspectives on knowledge-based value creation; this second edition features substantial updates to all chapters, reflecting the implications of the digital transformation on knowledge work and knowledge management. It also addresses three new topics: the impact of knowledge management practices on performance; knowledge management in the public sector; and an introduction to ISO 9001:2015 as an implementation framework. The book is intended not only for academic education but also as an essential guide for managers, consultants, trainers, coaches, and all those engaged in business, public administration or non-profit work who are interested in learning about organizations in a knowledge economy. Given its wealth of case studies, examples, questions, exercises and e asy-to-use knowledge management tools, it offers a true compendium for learning about and implementing knowledge management initiatives.
"The book not only gives a clear picture of the policy andstrategic framework of PFI/PPP projects, the governance andknowledge management issues through different phases from planning,design development to operation and service delivery and theprocesses associated with each phase, but practical tools,methodologies and capabilities needed to deliver PFI/PPP projectsin a range of sectors are also explained. It clearly demonstratesthe key imperatives that are the hallmark of successful programmesand projects no matter what there method of funding or delivery. I have no doubt that, in undertaking the programmes and projectsthat I am responsible for delivering and in undertaking OGC GatewayReviews, to support clients delivering their own programmes andprojects, I will draw on the material contained in thisbook." —From the Foreword by Rob Smith, Director of GatewayReviews and Estates & Facilities, Department of Health There is a growing demand worldwide for transport, healthcare,education, energy and water infrastructure. However, governmentresources are often insufficient to meet the needs of new projectsand to upgrade existing infrastructure. Private participation inpublic infrastructure is therefore increasing but the respectiveroles of the public and private sectors are the subject of intensedebate. This has led to renewed interest in public-privatepartnerships in developed and developing countries. Governance and Knowledge Management for Public-PrivatePartnerships shows how effective governance and knowledgemanagement can improve the performance of PFI/PPP projects. Itprovides an in-depth understanding of different dimensions ofgovernance and how they affect project management structure,processes, and decision-making ability of actors and teams involvedin PFI/PPP projects. The role of knowledge management strategy, theneed for benchmarking knowledge management efforts, specific toolsand methodologies for capturing, sharing and applying knowledge toaccelerate learning and capacity building are also examined. The book is essential reading for all those involved in PFI/PPPprojects, including policy makers, industry practitioners,academics and students. The practical tools for governance andknowledge management it offers make this book particularly usefulfor consultants, contractors and client organisations.