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Notwithstanding present advantages, maximizing the effectiveness of information from the TOP database as a delinquency reporting tool would call for a number of changes, including improvements in agencies delinquent debt referral practices and enhancing or supplementing information currently maintained in the TOP database. Accelerating the referrals of delinquent debt to TOP to 90 days versus waiting 180 days to refer the debt is an option already available to agencies for certain types of debt and, regardless of agency in-house collection initiatives, may be in the best interest of the government since it could help accelerate collections. Other matters, such as retaining data from the TOP database concerning certain discharged or closed-out debts and debts more than 10 years delinquent and adding data on delinquent debts that are generally excluded from offset by FMS, could be addressed by FMS; however, FMS currently does not have plans to deal with these issues because it believes that information from the TOP database should be used in conjunction with other information sources, such as credit bureau reports and CAIVRS, to identify delinquent debtors for the purpose of denying them additional financial assistance. We believe FMS has a number of opportunities to improve the delinquent debtor information available to federal agencies in order to enhance the effectiveness of agencies implementation of DCIAs debtor bar provision, directed at achieving improvements in the available information.
Creditors and collectors seek to recover consumer debts through the use of litigation and arbitration. But, neither litigation nor arbitration currently provides adequate protection for consumers. The system for resolving disputes about consumer debts is broken. To fix the system, federal and state governments, the debt collection industry, and other stakeholders should make a variety of significant reforms in litigation and arbitration so that the system is both efficient and fair. Contents of this report: Introduction; Litigation and Arbitration Proceedings; Conclusion. Appendices: Debt Collection Roundtable (DCR) Panelists; Contributors to DCR; Agendas for DCR; DCR Public Comments; Sample State Debt Collection Checklists. Illustrations.
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