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Here is the ultimate handbook for engineers, architects,contractors, specifications workers, and hardware managers who needto deliver products and services at a consistently high level ofquality. It introduces ISO 9000, a proven method of building aquality track record that will stand up under the closest scrutinyeven in the most competitive environments. ISO 9000 in Construction enables construction professionals--fromarchitects and engineers to contractors and suppliers--to developquality standards and procedures precisely suited to theirparticular needs and responsibilities. It offers step-by-stepinstructions on the implementation and management of an ISO 9000quality assurance system and demonstrates how the system puts thequality-management process into effect before work begins anddetects and corrects problems before they reach disastrousproportions. The book introduces the 20 basic elements of ISO 9000 and describeshow each can be implemented in a wide array of construction-relatedcompanies. It coaches readers in the development of qualitymanuals, general quality procedures, work instructions, and theforms that are used in a quality assurance system. Numerous casestudies demonstrate the ability of ISO 9000 to improve a company'squality performance, avoid costly errors that erode profits, andproduce satisfied customers eager to use the company's servicesagain. Companies with ISO 9000 certification are already given contractpreference in Europe and Australia. It is likely that within a fewyears the same will be true in North America. This book helpsconstruction-related firms get a head start on ISO 9000 compliancewhile raising their performance levels, improving efficiency andproductivity, and assuring a fair profit from their goods andservices. The only ISO 9000 book tailor-made for the construction industry .. . ISO 9000 compliance is rapidly becoming a prerequisite forcompanies seeking international construction contracts, and thesame may soon be true for firms operating solely within NorthAmerica. Until now, however, no book has approached ISO 9000 fromthe unique point of view of the construction industry and relatedfields. This indispensable handbook offers a comprehensive, step-by-stepinterpretation of ISO 9000 quality standards and theirimplementation in the construction industry. This remarkably usefulguide * Introduces ISO 9000 concepts and explains how they apply to allplayers in the construction industry, from architects, tocontractors, to suppliers * Explains how each of the standard's 20 elements is implemented inthe various construction-related manufacturing and servicecompanies * Describes the development of quality manuals, general qualityprocedures, work instructions, and forms needed to implement aquality-assurance system * Provides case studies that demonstrate the effectiveness of ISO9000 standards * Supplies numerous forms, checklists, tables, and illustrations tohelp readers understand and apply the requirements For architects, engineers, contractors, specifications workers,hardware managers, and other professionals in construction-relatedindustries, ISO 9000 in Construction is the key to achieving moreconsistent performance levels, improved efficiency andproductivity, a solid reputation for quality, and a sharpercompetitive edge.
This book looks at the interpretation and implementation of ISO 9000 in the construction industry. Through the use of case studies, the book deals with the non-technical attributes of quality management systems in the construction industry and how these may influence the effectiveness of ISO 9000 requirements. The book explains and provides the solutions on how behavioural influence, environmental changes, legal implications and quality cost measurements can be managed within construction firms to achieve effective quality management systems. The book also provides practical examples of ISO 9000 and large building projects as well as the smaller construction firms. Chapters include: development and implementation of ISO 9000; ISO 9000 and behavioural change; ISO 9000 and change management; ISO 9000 and legal implications for the construction industry; a case study of ISO 9000 in large scale projects; ISO 9000 for small construction firms; a system for quantifying construction quality costs; total quality management in the construction industry; conclusions.
The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 9001:2015. For organizations already certified to ISO 9001, it advises how to use your upgrade to ISO 9001:2015 as an opportunity to rebuild your QMS into a helpful asset in managing your business.
ISO 9000 series standards have changed the whole concept of quality management methods. ISO 9001:2008 QMS standard has been implemented and ISO 9000 series standards have been adopted as national standards or endorsed for use in 178 countries and economies. ISO 9001:2008 Quality Management System (QMS) is based on eight quality management principles and there are various internal and external benefits of implementing this standard, whether or not an organization goes for certification. This book provides the readers with an accessible and up-to-date introduction to the essentials of a quality management system, discusses what is in the ISO 9001:2008 QMS and shows how the organizations can implement this system. With the authors’ extensive experience in QMS audit, training and advisory services, the book incorporates basic information on understanding and implementing ISO 9001:2008 QMS and highlights its importance towards making quality the fundamental business principle. The text contains plenty of practical tips and guidance on how to implement ISO 9001:2008 QMS in the real world. It discusses sample QMS procedures, emphasizes the importance of maintaining a value added internal audit system and highlights the necessity of developing the QMS documentation procedures. Apart from the regular BBA, MBA, and diploma courses in Total Quality Management, this book is also suitable for Management Development Programmes in Quality Management and ISO 9001 offered to professionals by many of the B-schools.
The ISO 9000 family of quality standards has been adopted world-wide as a framework for building better relationships between suppliers and customers. Originally a manufacturing-industry concern, quality is now acknowledged to be a key issue for the construction sector whose clients increasingly demand quality certification. This book explains the concepts and practice of quality assurance and management in construction. Clearly written and well illustrated, with plenty of sample quality system documents and other pro-forma, this book will make the daunting task of developing, implementing and managing a quality system a great deal easier for contractors. This is practical guide for building and construction contractors and sub-contractors, project managers and other construction professionals. Also for undergraduate and postgraduate students of building, construction management and project management.
"The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps professionals create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system."--Jacket.
This essential guide has now been fully revised and expanded to take into account the revision of ISO 9001 in 1994. The second edition also addresses the increasing demands, requirements and controls of information transfer, an activity which today is having a great impact on the success of engineering projects. The ISO 9000 series of standards is a formalized quality assurance management system designed to ensure that quality is built into every stage of the activity in hand. Wider application of the same principles across every aspect of a company's activities leads to Total Quality Management. The guidance given is intended to help contracting and operating companies in the chemical process industries, as well as those in the food, drink, pharmaceutical and building industries, as they strive for greater quality and to comply with ever-stricter legislation on safety and the environment.