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"Why GAO Did This Study Each year, USCIS processes millions of applications for persons seeking to study, work, visit, or live in the United States, and for persons seeking to become a U.S. citizen. In 2006, USCIS began the Transformation Program to enable electronic adjudication and case management tools that would allow users to apply and track their applications online. In 2012, to address performance concerns, USCIS changed its acquisition strategy to improve system development. In May 2015, GAO reported that USCIS expected the program to cost up to $3.1 billion and be fully operational by March 2019. This includes more than $475 million that was invested in the initial version of the program's key case management component, USCIS ELIS, which has since been decommissioned. This report evaluates the extent to which the program is using information technology program management leading practices. To perform this work, GAO identified agency policy and guidance and leading practices in, among other things, cost estimation, Agile software development, and systems integration and testing, and compared these with practices being used by the program.
Each year, USCIS processes millions of applications for persons seeking to study, work, visit, or live in the United States, and for persons seeking to become a U.S. citizen. In 2006, USCIS began the Transformation Program to enable electronic adjudication and case management tools that would allow users to apply and track their applications online. In 2012, to address performance concerns, USCIS changed its acquisition strategy to improve system development. In May 2015, GAO reported that USCIS expected the program to cost up to
"Each year, the Department of Homeland Security's (DHS) U.S. Citizenship and Immigration Services (USCIS) processes millions of applications for immigration benefits using a paper-based process. In 2005, USCIS embarked on a major, multiyear program to transform its process to a system that is to incorporate electronic application filing, adjudication, and case management. In 2007, GAO reported that USCIS was in the early stages of the Transformation Program and that USCIS's plans partially or fully met key practices. In 2008, USCIS contracted with a solutions architect to help develop the new system. As requested, GAO evaluated the extent to which USCIS has followed DHS acquisition policy in developing and managing the Transformation Program. GAO reviewed DHS acquisition management policies and guidance; analyzed transformation program planning and implementation documents such as operational requirements; compared schedule and cost information with GAO best practice guidance; and interviewed USCIS officials. "
Each year, U.S. Citizenship and Immigration Services (USCIS) processes millions of applications for persons seeking to study, work, visit, or live in the U.S., and for persons seeking to become a U.S. citizen. In 2006, USCIS began the Transformation Program to enable electronic adjudication and case management tools that would allow users to apply and track their applications online. In 2012, USCIS changed its acquisition strategy to improve system development. In May 2015, USCIS expected the program to cost up to $3.1 billion and be fully operational by March 2019. This includes more than $475 million that was invested in the initial version of the program's key case management component, USCIS ELIS, which has since been decommissioned. This report evaluates the extent to which the program is using information technology (IT) program management leading practices. Tables and figures. This is a print on demand report.
IMMIGRATION BENEFITS SYSTEM: U.S. Citizenship and Immigration Services Can Improve Program Management
Each year, the Department of Homeland Security's USCIS processes millions of applications for persons seeking to study, work, visit, or live in the United States. USCIS has been working since 2005 to transform its outdated systems into an account-based system with electronic adjudication and case management tools that will allow applicants to apply and track the progress of their application online. In 2011, USCIS reported that this effort, called the Transformation Program, was to be completed no later than June 2014 at a cost of up to $2.1 billion. Given the critical importance of the Transformation Program, GAO was asked to review it. This report (1) discusses the program's current status, including the impact of changes made, and (2) assesses the extent to which DHS and USCIS are executing effective program oversight and governance. To do so, GAO reviewed DHS and USCIS documents, interviewed relevant officials, and compared program documentation and actions to DHS and USCIS policy and guidance and GAO and industry leading information technology practices. GAO is making recommendations to DHS components and offices to improve governance and oversight of the Transformation Program