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I’ll Get Back to You is the first book to teach you how to stop texts and emails from interfering with your relationships and your life. The issue with emails and texts is that they do not have instant feedback, like direct contact, where you can understand and clarify in real-time. The immediate feedback loop of the past has broken down, leaving us with broken communication loops. It’s created the Dyscommunication Crisis. You never know if the message will be misunderstood or returned. The worst is an unreturned message. You’ve been texting your boyfriend for over twenty-four hours, and he hasn't responded. You’ve been texting your child all day and haven’t received a response. The result is identical. We conclude something is wrong and justify it using the worst-case scenario. Unanswered messages have a significant psychological toll. Polls support this: 1. 67% of people suffer from agitation or anxiety. 2. 67% resort to worst-case scenarios to explain. 3. 71% of people fall into negative loops of thinking. 4. 46% admit to making a mistake they regret. Even when messages are returned, the exchange is not always complete. The message might be vague, or you may misinterpret it, resulting in similar issues. It’s a broken communication loop, and, unlike in the past, there's no direct input to clear things up. I’ll Get Back to You ensures that they read your message, not just scan it. There are solutions to ensure your messages are fully understood and promptly returned. There are interesting stories about relationships, dating, family, and work, along with self-improvement worksheets. I’ll Get Back to You offers practical solutions: - Tested tactics so messages are promptly returned. - Procedures in writing messages so they are understood. - Strategies to follow up on unreturned messages. - Proven ways to calm your mind quickly to reduce stress. There will be no more waiting, worrying, and miscommunication. I’ll Get Back to You has the answers and solutions that will improve your relationships and life.
“Full of humor and tenderness...a cozy, sexy romance." –Ashley Herring Blake, author of Delilah Green Doesn’t Care A charming home run of a queer holiday romance where two former classmates’ plan to fake-date their way to freedom goes immediately awry—but, perhaps, exactly the way they need it to Murphy was supposed to be settling into her junior year at the University of Illinois with her best friend, Kat. Instead, she’s stuck in a hellish suburban holding pattern: living with her parents, failing the same class that kept her from graduating the first time around, and making minimum wage at the same coffee shop she’s worked at since she was sixteen. It doesn't help that the dating pool for a twenty-one-year-old lesbian in the tiny town of Geneva, Illinois, is anemic at best. When her and Kat’s long-awaited reunion is plagued by stuttering conversation and uninvited guests, Murphy’s resentment threatens to boil over. That is, until a miracle appears in the form of Ellie Meyers, a former classmate who is way cuter and not nearly as straight as Murphy remembers. Their heavy flirting holds the promise of something more… until Murphy learns that Ellie’s mom is the very professor preparing to flunk Murphy for a second semester in a row. Talk about killing the vibe. Romance might be off the table, but Ellie could be Murphy’s key to getting into Professor Meyers’ good graces and finally getting out of Geneva. And Murphy—well-versed in defying parental expectations—might be Ellie’s chance to get her mother onboard with her own dreams. Together, they hatch a plot: fake a relationship for a holiday weekend at the Meyers’ house. If everything goes according to plan, Ellie will be living her dream halfway across the country, and Murphy will finally be able to graduate community college and start her life in earnest. So, the fact that Murphy can’t stop thinking about Ellie’s lips on hers isn't relevant. It’s just a part played well. Right? A story about opening your heart to possibility, I'll Get Back To You is a giddy love letter to anyone in need of a bit of bravery to step up to the plate—and to the unending process of finding yourself.
At one time or another, every one faces the challenge of advancing past an unresponsive gatekeeper and getting his or her message across to real decision makers. Now they can use over 200 field-proven strategies for converting any telephone into a powerful sales ally that gets people to return calls and produces skyrocketing sales. National print ads, media.
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Prepositions (words like above, from, in, of and with which relate one part of a sentence to another) are, though few in number, among the most frequently used words in English. They are also among the most frequently misused: writers and speakers alike seem to have endless trouble in choosing the right or acceptable preposition. The sad result is widespread uncertainty, confusion and misunderstanding. Addressed to both native speakers and to learners of English as a second language, Saving our Prepositions: A Guide for the Perplexed offers many examples of standard and non-standard practice with the aim of helping its readers avoid slipping up on what have been called “the banana peels of modern speech.” Informative as well as entertaining, this timely guide will be of interest and value to all who cherish the English language and want to use it clearly and effectively.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.
I might have to visit a very sick friend, or rescue a sinking canoe, but I will always, always, always come back to you! What happens when someone you love heads out the door? When a mother goes out to work and her daughter stays behind, Mom reassures her child that nothing can keep her from coming back home again. Mom promises that she would even ride on a whale or fight off a passel of bears, if that's what it takes to return to her child! Her daughter might have to wait with Gramma or a friend at home. Whether their time apart has been long or short, the family will be together again. This humorous and touching book reminds young readers that distance cannot diminish love. Perfect for children struggling with separation anxiety or a change in family life, this book represents a parent’s promise that they will be back, no matter what! Reassuring rhyme and amusing illustrations create a story to cherish when loved ones have gone away—and also when they’ve come back at last.
Revised edition of the best-selling memoir that has been read by over a million people worldwide with translations in 29 languages. After too many years of unfulfilling work, Bronnie Ware began searching for a job with heart. Despite having no formal qualifications or previous experience in the field, she found herself working in palliative care. During the time she spent tending to those who were dying, Bronnie's life was transformed. Later, she wrote an Internet blog post, outlining the most common regrets that the people she had cared for had expressed. The post gained so much momentum that it was viewed by more than three million readers worldwide in its first year. At the request of many, Bronnie subsequently wrote a book, The Top Five Regrets of the Dying, to share her story. Bronnie has had a colourful and diverse life. By applying the lessons of those nearing their death to her own life, she developed an understanding that it is possible for everyone, if we make the right choices, to die with peace of mind. In this revised edition of the best-selling memoir that has been read by over a million people worldwide, with translations in 29 languages, Bronnie expresses how significant these regrets are and how we can positively address these issues while we still have the time. The Top Five Regrets of the Dying gives hope for a better world. It is a courageous, life-changing book that will leave you feeling more compassionate and inspired to live the life you are truly here to live.
#1 New York Times Bestseller “Funny and smart as hell” (Bill Gates), Allie Brosh’s Hyperbole and a Half showcases her unique voice, leaping wit, and her ability to capture complex emotions with deceptively simple illustrations. FROM THE PUBLISHER: Every time Allie Brosh posts something new on her hugely popular blog Hyperbole and a Half the internet rejoices. This full-color, beautifully illustrated edition features more than fifty percent new content, with ten never-before-seen essays and one wholly revised and expanded piece as well as classics from the website like, “The God of Cake,” “Dogs Don’t Understand Basic Concepts Like Moving,” and her astonishing, “Adventures in Depression,” and “Depression Part Two,” which have been hailed as some of the most insightful meditations on the disease ever written. Brosh’s debut marks the launch of a major new American humorist who will surely make even the biggest scrooge or snob laugh. We dare you not to. FROM THE AUTHOR: This is a book I wrote. Because I wrote it, I had to figure out what to put on the back cover to explain what it is. I tried to write a long, third-person summary that would imply how great the book is and also sound vaguely authoritative—like maybe someone who isn’t me wrote it—but I soon discovered that I’m not sneaky enough to pull it off convincingly. So I decided to just make a list of things that are in the book: Pictures Words Stories about things that happened to me Stories about things that happened to other people because of me Eight billion dollars* Stories about dogs The secret to eternal happiness* *These are lies. Perhaps I have underestimated my sneakiness!