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A new data-driven approach to building customer relationships that fuel sustainable business growth Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the book provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2, which delivers a new way to inspire and measure customer connections—and improve business results. The traditional marketing campaign—a battle for attention with a clear launch date and endpoint—no longer works. Marketing is faster and more complex than ever, and consumers now have the power to turn off the message. Igniting Customer Connections explores the benefits of a new approach that enables companies to connect with customers, rather than just talk at them. Topics include: Why classic ROI is losing relevance as a way to measure results—and to budget marketing spend How to make powerful connections by taking full advantage of "atomic moments of truth" Amplifying the impact of customer experience and engagement Creating a continuous, measurable, repeatable process for growth The key to winning customers and building long-term business is creating positive customer experiences that inspire ongoing engagement—from Facebook "likes" to purchase decisions. Based on data and stories drawn from dozens of top brands and thousands of consumers, Igniting Customer Connections helps marketers create long-term brand equity and sustainable business growth.
The guide to creating engaging web content and building a loyal following, revised and updated Blogs, YouTube, Facebook, Twitter, Google+, and other platforms are giving everyone a "voice," including organizations and their customers. So how do you create the stories, videos, and blog posts that cultivate fans, arouse passion for your products or services, and ignite your business? Content Rules equips you for online success as a one-stop source on the art and science of developing content that people care about. This coverage is interwoven with case studies of companies successfully spreading their ideas online—and using them to establish credibility and build a loyal customer base. Find an authentic "voice" and craft bold content that will resonate with prospects and buyers and encourage them to share it with others Leverage social media and social tools to get your content and ideas distributed as widely as possible Understand why you are generating content—getting to the meat of your message in practical, commonsense language, and defining the goals of your content strategy Write in a way that powerfully communicates your service, product, or message across various Web mediums Boost your online presence and engage with customers and prospects like never before with Content Rules.
Do you know you need to market your business to be successful, but you've tried everything and haven't seen the results you expected or were hoping for? Have you been taking a "do all the things" approach that has left you uninspired, exhausted, and feeling like a failure? Ignite Your Champions is your solution. It contains a simple four-step framework to build a community using social media, online marketing and in-person relationships. In workbook format, this book is full of practical ways to use social media, with explanations and examples of how to do it. It will be a reference you turn to again and again to help you maximize your time and strategically plan your success. You'll discover strategies for identifying and nurturing your squad, ideas for bringing easy and joy into your marketing activities and exactly how to build out your content calendar in ways that are simple and sustainable.
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
#1 WALL STREET JOURNAL BESTSELLER • USA TODAY BESTSELLER A renowned business psychologist, advisor, and consultant to the world’s leading companies reveals the key to greater success, meaning, and joy at work Technology has enabled us to be more interconnected today than ever before. So why do so many of us feel isolated and undervalued at work? Why does it feel like something is missing? It doesn’t have to be this way. In these rapidly changing, challenging times, how do we—YOU—develop the intuition, self-awareness, and interpersonal agility required to prosper? Here’s what we’ve lost track of: organizations are run by people, and people run on emotions. Strong relationships are the bedrock of lasting success, meaning, and joy at work. In this life-changing guide, Dr. Melanie Katzman shows you an impactful approach to connect first as fellow humans, then as coworkers and colleagues, to forge the deep bonds that make a significant difference. Learn how to: • Establish respect and make others feel valued • Engage all of your senses to create a truly inclusive culture • Become popular and be the person everyone wants to work with • Grow loyalty by making it about them—your coworkers • Resolve conflicts by remaining curious and open with others • Fight fear (and prepare for the future) by stepping outside your comfort zone and experimenting with new ideas • Have a big impact by leveraging your platform, living your values, and leading the change Dr. Katzman presents 52 actions you can take immediately to create a deeply rewarding work life by connecting to yourself, your organization, and the world at large. These are the same powerful techniques she has used with leaders and employees at the world’s top companies to enhance productivity and foster fulfillment and joy at work—the hallmarks of true success.
Extraordinist Craig Karges is known to millions of television viewers for his remarkable demonstrations of extraordinary phenomena on The Tonight Show with Jay Leno, Larry King Live, and many other TV shows. He presented his one-man touring show "Experience the Extraordinary" at performing arts centers, universities and corporate events in over 150 cities worldwide in 1998. Readers will learn how to use their intuition to solve problems, make decisions, come up with creative ideas, forecast their future, and even learn how to be in the right place at the right time. Karges reveals to readers proven techniques to program the subconscious mind for success including visualization, affirmations, and goal setting. They will learn how to use their subconscious to achieve personal goals and become the individuals they truly want to be. Karges also delves deeper into the power of the subconscious disclosing how to use dreams to solve problems and gain powerful insights about life. He reveals how it may be possible to know the unknown — how to exploit your natural psychic abilities. Readers will learn how to recognize these powers, develop them, and use them in daily life. Karges includes exercises, games, and stunts that help readers test and enhance subconscious skills, while amazing their friends at the same time.
An optimistic book for Americans who are asking, in the wake of Trump’s victory, What do we do now? The answer: We need to organize and fight to protect and expand our democracy. Americans are distraught as tightly held economic and political power drowns out their voices and values. Legendary Diet for a Small Planet author Frances Moore Lappé and organizer-scholar Adam Eichen offer a fresh, surprising response to this core crisis. This intergenerational duo opens with an essential truth: It’s not the magnitude of a challenge that crushes the human spirit. It’s feeling powerless—in this case, fearing that to stand up for democracy is futile. It’s not, Lappé and Eichen argue. With riveting stories and little-known evidence, they demystify how we got here, exposing the well-orchestrated effort that has robbed Americans of their rightful power. But at the heart of this unique book are solutions. Even in this divisive time, Americans are uniting across causes and ideologies to create a “canopy of hope” the authors call the Democracy Movement. In this invigorating “movement of movements,” millions of Americans are leaving despair behind as they push for and achieve historic change. The movement and democracy itself are vital to us as citizens and fulfill human needs—for power, meaning, and connection—essential to our thriving. In this timely and necessary book, Lappé and Eichen offer proof that courage is contagious in the daring fight for democracy.
"Igniting the Sixth Sense deals with the magnetic sense that allows birds, whales, bees and many other animals to detect and use magnetic fields in ways that seem impossible for humans. Yet, we possess this same natural ability. What happens if you combine a modern human with an active, magnetic sensory? They display skills and abilities that seem, at time, super-human"--Publisher.
Everyone has experienced an 'Ignite Moment' in their lives - a powerful moment when a sudden realization hits and your entire perspective changes, transforming your actions and your life for the better. This book is a collection of such moments as experienced by 37 unique people from around the world whose Ignite Moments proved not only revelatory but life-changing for themselves and others. Regular people share their personal stories of how a single moment unlocked a deep belief that anything and everything is possible for everyone, moving them to take action in a whole new way and empowering them to claim the life they dreamed of having. Let these stories inspire, uplift, and recharge you as you set about pursuing your own dreams and a life of infinite possibilities! 
Described by Professor Jonathan Passmore - Director of the highly regarded Henley Business School Centre for Coaching - as 'a fabulous book written by two highly experienced coaches (providing) a wealth of details to support the Executive Coach and individual leaders', 'Advanced Leader Coaching' is the must have reference book and guide for all Executive and Leadership coaches. Written by Professor Chris Edger (a shortlisted author of multiple books on leadership and coaching) and Dr Nollaig Heffernan (inventor of the ILM 72 leadership style psychometric test and member of the Centre for Neuroscience, UK) 'Advanced Leader Coaching' provides leading-edge insights into the way in which professional or workplace-based coaches can optimize Executive and Leadership performance. Practical and easy to use, it provides coaches with an overarching 'Advanced Leader Coaching Model', focused upon accelerating three key leadership factors; personal, interpersonal and business growth. Within these three factors various critical subcomponents are explored; personal (self-awareness, mental toughness, capacity, style and transitioning), interpersonal (customer, employee, team and stakeholder) and business (strategy, operations, change and innovation). Backed up with contemporary concepts, models, questions and case studies that coaches can use to raise Executive and Leadership performance, this book should provide real stimulus and confidence to coaching practitioners who work within this challenging domain. Tried and tested by the authors on hundreds of Executives and Leaders over the past decade, the approaches, techniques and methods outlined in 'Advanced Leader Coaching' provide a proven methodology and set of practical tools for any coach engaged with the task of accelerating Executive or Leadership performance!