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Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
When you get up in the morning, the last thing you expect to see is a murdered guy hanging outside your window. Things like that tend to draw the attention of the local police, and when you’re squatting in your parents’ old house until you can afford to buy it, another thing you can’t afford is the attention of the cops. Oh yeah. Hi. My name is Pet. It’s not my real name, but it’s the only one you’re getting. Things like names are important these days. And it’s not so much that I’m Pet. I am a pet. A human pet: I belong to the two Behindkind fae and the pouty vampire who just moved into my house. It’s not weird, I promise—well, it is weird, yeah. But it’s not weird weird, you know?
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
NEW YORK TIMES BESTSELLER • A stunning “portrait of the enduring grace of friendship” (NPR) about the families we are born into, and those that we make for ourselves. A masterful depiction of love in the twenty-first century. NATIONAL BOOK AWARD FINALIST • MAN BOOKER PRIZE FINALIST • WINNER OF THE KIRKUS PRIZE A Little Life follows four college classmates—broke, adrift, and buoyed only by their friendship and ambition—as they move to New York in search of fame and fortune. While their relationships, which are tinged by addiction, success, and pride, deepen over the decades, the men are held together by their devotion to the brilliant, enigmatic Jude, a man scarred by an unspeakable childhood trauma. A hymn to brotherly bonds and a masterful depiction of love in the twenty-first century, Hanya Yanagihara’s stunning novel is about the families we are born into, and those that we make for ourselves. Look for Hanya Yanagihara’s latest bestselling novel, To Paradise.
ALICE FEENEYS NEW YORK TIMES AND INTERNATIONAL BESTSELLER “Boldly plotted, tightly knotted—a provocative true-or-false thriller that deepens and darkens to its ink-black finale. Marvelous.” —AJ Finn, author of The Woman in the Window My name is Amber Reynolds. There are three things you should know about me: 1. I’m in a coma. 2. My husband doesn’t love me anymore. 3. Sometimes I lie. Amber wakes up in a hospital. She can’t move. She can’t speak. She can’t open her eyes. She can hear everyone around her, but they have no idea. Amber doesn’t remember what happened, but she has a suspicion her husband had something to do with it. Alternating between her paralyzed present, the week before her accident, and a series of childhood diaries from twenty years ago, this brilliant psychological thriller asks: Is something really a lie if you believe it's the truth?
From the #1 New York Times bestselling author of Vince Flynn Bright, young, and ambitious, Quinn Barry desperately wants to be an FBI agent, even as she programs databases in the basement of the J. Edgar Hoover Building. But Quinn's career -- and her life -- are about to change wildly. Testing a new program, Quinn's computer savvy turns up a mysterious DNA link among five gruesome murders. A link that the old FBI system had been carefully programmed to miss. A link that nearly costs Quinn her job, and soon, her life...Pitted against a conspiracy of unimaginable proportions, Quinn will match wits against powerful government forces that will use any means necessary to keep their dirty secrets hidden -- secrets that will land her in the clutches of a sadistic, brilliant madman who holds the key to it all.
When tragedy strikes a family, their lives are never the same again... The Pride of Polly Perkins is a captivating saga of a warm Liverpudlian family hit by illness, and a nostalgic look back at the communities of yesteryear, from much-loved author Joan Jonker. Perfect for fans of Cathy Sharp and Katie Flynn. At the age of fourteen, happy-go-lucky Polly Perkins faces untold sadness when her beloved father is diagnosed with tuberculosis. As Tommy's stay in hospital turns from weeks into months, Polly's mother, Ada, becomes increasingly anxious as to how she will make ends meet. In an attempt to help out, Polly takes a job as a flowerseller, and when she sells a buttonhole to Charles Denholme, a member of the Liverpool gentry, she sets in motion a chain of events that changes her life forever... What readers are saying about The Pride of Polly Perkins: 'Joan Jonker is the best writer of good, old-fashioned story telling' 'This has to be one of the best books I have ever read. It brings out a mixture of emotions all in one book: tears, joy and above all laughter. I could not put it down. I would recommend it to anyone'
Since 1964, Colombia has been embroiled in internal armed conflict among guerrilla groups, paramilitary militias, and the country’s own military. Civilians in Colombia face a range of abuses from all sides, including killings, disappearances and rape—and more than four million have been forced to flee their homes. The oral histories in Throwing Stones at the Moon describe the most widespread of Colombia’s human rights crises: forced displacement. Speakers recount life before displacement, the reasons for their flight, and their struggle to rebuild their lives. NARRATORS INCLUDE: MARIA VICTORIA, whose fight against corruption as a hospital union leader led to a brutal attempt on her life. In 2009, assassins tracked her to her home and stabbed her seven times in the face and chest. Since the attack, Julia has undergone eight facial reconstructive surgeries, and continues to live in hiding. DANNY, who at eighteen joined a right-wing paramilitary’s training camp. Initially lured by the promise of quick money, Danny soon realized his mistake and escaped to Ecuador. He describes his harrowing escape and his struggle to survive as a refugee with two young children to support.
As a shop girl in a big department store in 1930s Liverpool, Cathie enjoys every day with her many friends and customers. Love beckons too - but have her sweet face and warm personality attracted a cad? Heart and Home is a poignant saga of shop girls in 1930s Liverpool from bestselling author, Lyn Andrews. Perfect for fans of Anne Baker, Dilly Court and Kate Thompson. Cathie Kinrade is all too used to hardship. Growing up on the Isle of Man in the 1930s, she sees her da set sail daily on dangerous seas while her mam struggles to put food on the table. Cathie has little hope for her own future, until a chance encounter changes her fortunes for ever. Fiercely determined, Cathie leaves for Liverpool, a bustling modern city full of possibility. With a lively job as a shop girl in a grand department store, and a firm friend in kind-hearted Julia, Cathie has found her niche. But the discovery of an explosive secret could put everything at risk. And when love comes calling, Cathie's new friends fear that she may be set to trust the wrong man with her heart... What readers are saying about Heart and Home: 'Heart and Home is an excellent read for when you want to sit back and relax... a touch of light, romantic, family and friend based escapism' 'Lyn Andrews always writes such vivid stories of Liverpool in the 1930s and the strong female characters that populate the streets of that lovely city... A great, heart-warming story' 'Great read! Loved the storyline and characters - read in one night as I couldn't put this down'