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Information and Communications Technology (ICT) has the potential to improve services provided by the public and voluntary sectors, empower staff and strengthen the community. Therefore, it is in the interests of those working in social welfare to understand and grapple with key issues. This book analyses the current context and use of ICT in these sectors and builds on this to provide practical guidance for managers and staff. Assuming no technical knowledge, the book provides the ideas, tools and resources to think critically and creatively about current ICT practice and to implement positive change at individual, team and organisational level.
Information and Communication Technologies (ICTs) have become an integral part of social and working lives. Within social work ICTs play a vital role, helping professionals to store and share information and contributing to new forms of practice. This book goes a step further than simply describing ICT skills, but asks why ICT is used and how this affects practice and the experience of people who use services. The book has a practical focus and includes guidance on: Best Practice for Social Work and ICT ICT Use in Social Work Service Users, Carers and ICT Technology and Professional Practice ICT and Social Work Agencies Social Work Programmes in the Virtual World ICT and Practice Based Learning Written in a student-friendly style, Social Work and ICT is interspersed with activities and exercises to enable students to develop their skills and knowledge. Each chapter also includes a ′Taking it Further′ section with useful websites, suggestions for further reading and ideas to improve practice. The book has been designed to enhance professional practice and it will be essential reading for all undergraduate programmes in social work.
Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services. This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter. Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diverse level.
Information and Communication Technologies (ICTs) have become an integral part of social and working lives. Within social work ICTs play a vital role, helping professionals to store and share information and contributing to new forms of practice. This book goes a step further than simply describing ICT skills, but asks why ICT is used and how this affects practice and the experience of people who use services. Written in a student-friendly style, Social Work and ICT is interspersed with activities and exercises to enable students to develop their skills and knowledge. Each chapter also includes a ‘Taking it Further’ section with useful websites, suggestions for further reading and ideas to improve practice.
Social welfare is riddled with ingrained problems that have already defeated all standard approaches, and reform calls for counterintuitive action. Digital Social Innovation (DSI) is primarily about promoting grassroots initiatives to address localized societal problems, and is not normally talked about in relation to welfare reform, but perhaps social innovation initiatives, with their localized and case-based approach, could help to solve the enormous structural problems faced by our welfare democracies today. This book addresses the potential and implications of DSI for the reform of the European welfare state. The 14 papers collected here focus on key issues, such as the nature of social innovation and its effects; scaling up to address structural problems and make systemic change; new social risks and challenges; the role of digital thinking and emerging technologies; public governance approaches; tolerance of institutions; integrating innovation in the welfare system; and the empowerment of marginalized citizens. These topics are examined from an integrated and multi-disciplinary perspective, taking into consideration not only current EU debate on policy trends for social protection, but also the nature of digital transformation and its effects on social change. The book also highlights barriers to adoption, as well as the potential limitations and failures of this emerging approach. Digital social innovation is an emerging discipline that deserves more attention from policy makers and more resources from government. Drawing on welfare studies, political science, sociology, psychology, law and computer science, this book will be of interest to researchers, practitioners and policy makers alike.
It is becoming known that information and communications technology has the potential to increase development in the areas of health, education, governance, and business in impoverished countries. Thus, new levels of integration and applications must be studied in order to expand this research area further. Sustainable ICT Adoption and Integration for Socio-Economic Development is a pivotal publication featuring the latest scholarly research on current updates regarding adoption, integration, and application of communication devices and applications across the various aspects of human progression. Highlighting a number of topics and perspectives such as inclusive education, e-governance, and e-democracy, this book is ideally designed for researchers, government officials, and academicians seeking current information on the application of new technological tools for both social and economic growth in various countries.
'ICT Pathways to Poverty Reduction' presents a conceptual framework to analyse how poverty dynamics change over time and to shed light on whether ICT access benefits the poor as well as the not-so-poor. Essential reading for policymakers, researchers, and academics in international development or ICT for development.
This edited volume presents current perspectives on the innovative use of Information and Communication Technologies (ICT) as an integral part of the changing nature of work. The individual chapters address a number of key concepts such as telecommuting, alternative work arrangements, job crafting, gamification and new work skills, supplemented by a range of examples and supporting case studies. The Impact of ICT on Work offers a valuable resource for business practitioners and academics in the areas of information systems, as well as for human resources managers. The book will also be useful in advanced graduate classes dealing with the social and business impacts of information and communication technologies.
Over the last decade, information and communication technologies (ICT) have been increasingly used to achieve development goals. Developing countries, including poorer ones, have enjoyed rapid technological progress to help pull millions of people out of poverty. ICTs help transform economic and social activities for firms, governments and citizens. Information and Communication for Development 2009: Scaling Up Impact, the second issue of the World Bank's IC4D series, focuses on the effect of increased access to advanced ICT services and development of a vibrant IT sector on sustaining growth.
In a digitally powered society, social workers are frequently challenged to embrace new interventions and enhance existing strategies in order to effectively promote social justice. The cases in this volume present engaging examples of technology tools in use across micro, mezzo, and macro practice, thereby illuminating the knowledge, skills, and values required of those who practice social work 2.0.