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This heartwarming little book is the perfect way to express your sincere get-well wishes. Whether a friend or a family member is sick with a pesky cold or enduring a stay in the hospital, this cheerful book will relay the sentiment of your heart. Through heartwarming stories, uplifting quotes, and inspirational scriptures, the message on every page of this positive book will say feel better and get well soon!
This beautiful gift book is the perfect way to wish a loved one Happy Anniversary. Short inspiring messages, stories, quotes, and scriptures fill 96 pages and will help you express your heart in a very special way. The colorful, hardcover makes this gift book the perfect addition to any library, coffee table or night stand.It joins the bestselling Hugs family of books that have sold over 6 million copies.
Based on the popular, best-selling Hugs series, this four-color book includes quotes, stories and scriptures to share with a special someone who is 'under the weather'.
This festive little book is the perfect way to express your sincere congratulations. Whether at work, home, or play, a job well done deserves a hearty congratulations. This celebratory book will relay the sentiment of your heart. Through heartwarming stories, uplifting quotes, and inspirationalscriptures, the message on every page of this positive book will saycongratulations and "way to go!"
This charming little book is the perfect way to express your heartfelt "thanks! "Whether for a gift, a thoughtful deed, or a kind word, this genuine expression of appreciation will relay the sentiment of your heart. Through heartwarming stories, uplifting quotes, and inspiration scriptures, the message on these pages will say, ""Thanks" from the bottom of my heart."
This cheerful little book is the perfect way to express your heart to someone close to you. Whether for a new friend or a friend who has been in your life for years, this uplifting book will relay the sentiment of your heart. Through heartwarming stories, uplifting quotes, and inspirational scriptures, the message on every page of this book will say you are afriend for life!
A New York Times Bestseller and winner of the PEN / E. O. Wilson Literary Science Writing Award "Game-changing." —Sy Montgomery, New York Times Book Review Mama’s Last Hug is a fascinating exploration of the rich emotional lives of animals, beginning with Mama, a chimpanzee matriarch who formed a deep bond with biologist Jan van Hooff. Her story and others like it—from dogs “adopting” the injuries of their companions, to rats helping fellow rats in distress, to elephants revisiting the bones of their loved ones—show that humans are not the only species with the capacity for love, hate, fear, shame, guilt, joy, disgust, and empathy. Frans de Waal opens our hearts and minds to the many ways in which humans and other animals are connected.
When life gets rough, it either makes you or breaks you. In the solitude of prison, so far away from the natural elements, you discover much about yourself and others, behind and beyond these iron bars and concrete walls. Observation, Perseverance, Patience and Implementation becomes your dearest companions and assist enhancing your knowledge and answers all questions concerning your inner and outer surroundingsincluding yourself! Growing within by accepting the facts of reality, seeing and understanding that the meanings of words no longer has one or two meanings. The meaning of a word is how you define and describe it to your life. Overcoming all impossibilities only to be hindered by invisible stagnation with the only avenue to keep from going insane is to calmly exercise the mental by placing your thoughts and feelings somewhere you can set yourself free. Ive chosen my somewhere on paper and call itSilent Expressions. Silent Expressions is whats on my mind, which became my life in this world of mine. Its a deep thoughtful masterpiece and insight of my maturity, streetness, urbaness, and reality acceptance of this cold, cruel and sometimes sweet world, as my emotions and thoughts overflow and spill out in abundance, poetically. Loyalty, betrayal, hate, love, family, friends and hidden agendasthe true feelings of others that they seek to hide behind kind words and smiles but ultimately manifest through their actions, attempting to camouflage and perplex the molestation of facts and common sense that most hurry to deny through word semantics. Many people may want to shout their opinions, yell out their facts or express it the best way they can . . . Ive chosen to silently express mines through this collection of what I label urban poetry. So I invite you all into my mind, life and world silently through . . . SILENT EXPRESSIONS. -- Author Sin Raws
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms. Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten­sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ­ent motivations: ·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and com­pany websites. Offstage haters don’t care if any­one else finds out, as long as they get answers. ·Onstage haters. These people are often disap­pointed by a substandard interaction via tradi­tional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity. Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.