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How fair are the Fares? : Train fares and ticketing, sixth report of session 2005-06, Vol. 2: Oral and written Evidence
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The contributors to this book mount a robust defence of the concept and practice of public service at a crucial time for its future. They question the ill-conceived assumptions behind the endless programmes of reform imposed by successive governments, often on the basis of advice from people with no direct experience of working in the public sector. With cuts in public spending by the coalition government and “austerity” programmes being imposed in Britain and abroad, the book could not be more timely in its reminder of the core purpose of public service. After a long period of denigration of the public sector, here is the voice that has not been heard clearly through these decades of reorganisation: "I know what my job is and I want to do it as well as I can. Indeed I would love my work if I could get one day's peace to get on with it. But I am beset at every turn by unintelligible, time wasting and fruitless management initiatives, constant change, ill-judged targets, wrong-headed 'commercial' exemplars and continuous and misguided restructuring. I have to watch as, instead of my 'customers' (actually patients, pupils, taxpayers) getting a better deal from me, the only beneficiaries seem to be those who can lobby for special treatment." The book contains accounts of public service by people of varying backgrounds and ages who work both inside and outside of the public sector. They share an allegiance to the value and purpose of working for the common good and an enthusiasm for getting things right and for the opportunity to recount their experience through this book.
BAA opened Heathrow's fifth terminal for business on 27 March, after six years of construction at a cost of £4.3bn, on time and within budget. Passengers had been promised a "calmer, smoother, simpler airport experience". Multiple problems, however, meant that on the first day of operation alone, 36,584 passengers were frustrated by the 'Heathrow hassle' that Terminal 5 (T5) had been designed to eliminate. Problems were experienced with the baggage system, car parking, security searches and aspects of the building itself. When the baggage system failed, luggage piled up to such an extent that it was transported by road to be sorted off-site. According to British Airways, 23,205 bags required manual sorting before being returned to their owners. The Committee finds that most of these problems were caused by one of two main factors: insufficient communication between owner and operator, and poor staff training and system testing. The Committee was pleased to find that steps were being taken at all levels to address the problems at the source of T5's problems, and BAA, British Airways and the union Unite are working together to make Terminal 5 a success.
The White Paper, 'Delivering a sustainable railway' (Cm. 7176, ISBN 9780101717625) published on July 2007 and set the Government's general vision for the railways for the next thirty years. Network Rail's engineering overruns at New Year 2008 caused tremendous inconvenience to passengers across the country and inevitably shaped the Committee's oral evidence sessions. The Committee's investigation, along with analyses from the Office of Rail Regulation (ORR) have led them to believe that the engineering overruns are symptonatic of crucial system flaws which have to be resolved if there is to be any hope of getting a sustainable railway, as promised in the White Paper. This report covers both subjects
Ticketing and concessionary travel on public transport, is the 5th report from the Transport Committee in 2007-08 session (HCP 84, ISBN 9780215514493). It examines the the aim of producing an integrated ticketing system across England, with the introduction of smartcard concessionary travel passes.The report inquires into the extent to which integrated ticketing on public transport has been achieved for all users; the issues regarding smartcards; arrangements for revenue protection (stopping fare-evasion) which will be affected by new forms of ticket; the impact of concessionary travel in England which is costing £1 billion per annum. The Committee has set out a number of recommendations, including: the Committee believes that the Government in terms of promoting integrated bus ticketing has achieved too little of practical value; it recommends that Traffic Commissioners be given powers to arbitrate where bus companies and local transport authorities disagree; that coach travel should be given greater consideration in future statements of public transport policy; it is imperative that the full range of tickets, including multi-modal options be available at all main outlets so that the Government's aim of fare simplification can be better acheived (see The Future of Rail, Cm. 6233, ISBN 9780101623322); that the Government needs to ensure suitable guidelines on differential pricing is included in decisions on rail fares and rail franchises with particular reference to smartcards; that the Government needs to articulate a clearer strategy for the development of integrated ticketing in general and smartcards in particular; that the Government should move towards a unified system of public transport revenue protection; that the Department of Transport should commission an evaluation of the benefits of the national scheme for free local bus travel and that national concessionary travel is properly funded. For a related title see, How Fair are the Fairs (HCP 700-I, session 2005-06, ISBN 9780215028853).
Online version of Common Errors in English Usage written by Paul Brians.